Virti

Virti

Virti is an immersive training and compliance platform that can be used for training employees and (in healthcare) patient education and management.

Features

  • mobile, ipad, desktop and VR/AR headsets
  • artificial intelligence
  • virtual/augmented reality
  • remote reporting
  • soft-skills training
  • real-time analytics
  • industry-grade security features
  • GDPR compliant
  • plug and play design

Benefits

  • improve learning retention and speed of learning
  • reduce costs of in-person learning
  • remotely train employees and students
  • publish content over multiple devices
  • create immersive training simulations
  • analyse learner behaviour in virtual and augmented reality
  • share with whomever quickly and securely
  • assess and compare employee performance at scale
  • improve learning engagement
  • objectively quantifies non-technical and soft skills

Pricing

£20000 to £100000 per licence per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 9 9 9 6 2 9 3 8 9 5 2 6 2 8

Contact

Virti

Max Logan

+447764575686

max@virti.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Virti platform license
  • Mobile devices or vr headset
  • Internet access
  • Web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
24hrs
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Onsite support
Support levels
24/7 email support
Account manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have a user and an admin onboarding system that takes them through the early steps of using the system.
There is a contextual help system with training walkthrough videos
There is a physical workshop kick off for new customers
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Data can be downloaded directly from the admin area and is deleted upon contract end
End-of-contract process
User licenses
Access to the admin area and apps
24/7 support
Additional costs include increasing user number and future features such as augmented reality

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile and VR platforms are user-facing.
The desktop service is for admins/trainers to manage and review users and as a content and LMS
Service interface
No
API
Yes
What users can and can't do using the API
Customers can embed content into their own websites our LMS
Customers can export analytics via xAPI
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
The platform can be customised from the admin area
Customisation includes, logos, description and colour of the user apps and admin area

Scaling

Independence of resources
The system is fully scalable and will not degrade upon increasing use

Analytics

Service usage metrics
Yes
Metrics types
Daily, monthly, yearly active users
Training content (videos) consumed in hrs watched
User interactions and results within the simulations
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is a csv download function from the admin area
Analytics data plugs into xAPI
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Our SLA offers 24/7 support and 99% up-time of the platform
Refunds will be handled on a case-by-case basis and reviewed against the above
Approach to resilience
Available on request
Outage reporting
Email, social media and admin/user dashboards

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
We constrain the permissions of individual users and administrators to those absolutely necessary to the management and support of any account.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are compliant with GDPR reporting structures with named data controller
We have data champions within the organisation who can be contacted by customers

Our Chief Operating Officer (COO) oversees information security. The COO reports security policies, breaches and any updates to the board, which makes a strategic decision.

Processes are then codified and disseminated to all relevant departments, which includes engineering, IT, data science, product, and commercial.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a detailed change management process, whereby all planned changes are documented. Change logging is kept on an internal ledger, and their relative priority and security impact are reviewed by our Chief Product Officer, in conjunction with our Chief Operating Officer, who reviews the proposed change in light of compliance with GDPR and other security measures we must comply by.

Once change requests are prioritised and approved, they are scheduled in our pipeline to be implemented. Changes are reviewed after their implementation and finally, the record is closed.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our vulnerability management process includes the following components:
1) preparation and defining scope, 2) vulnerability scan every year, 3) define remediating action, 4) implement remediating actions, 5) rescan to gauge impact of remediation plan.

Once we have identified vulnerabilities, we deploy patches as soon as possible to our services. Whilst this can vary depending on the complexity of the patch, we aim for within a few weeks.

We get information about potential threats from vulnerability scans.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We regularly monitor for indicators of compromise, and if signs of compromise are indicated, we take immediate action.

Response will depend on the severity and type of the compromise, but we are committed in rectifying the compromise in a proportional way.

We are GDPR compliant, which means if user data has been compromised, we inform the ICO within the required timeline.

Similarly, we aim to respond to incidents as soon as possible, with proportion to the type and severity of the compromise.
Incident management type
Supplier-defined controls
Incident management approach
We have predefined processes for common SaaS incidents such as service not available, application bug, feature not usable, slow loading time, etc.

Incidents can be reported to us by our employees and by users - users can get in touch with us via email or via their account manager to report incidents.

We provide incident reports upon request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£20000 to £100000 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
All features except for analytics. Trial is time limited

Service documents

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