IMD CONSULTANCY LIMITED

Target Operating Model Definition & Organisational Design

Creation of Target Operating Models is a core IMD methodology during digital transformation. We help build, share and validate the TOM and organise functions and capabilities to exploit cloud services. We collaborate with change leaders and key stakeholders to provide a blueprint for change and how best to achieve it.

Features

  • Integration of TOM development with blueprint and programme plan
  • Communicates the roadmap and implementation plan effectively
  • TOM options and high-level design workshop to select optimum solution
  • Flexible approach accommodates a wide range of TOM engagement requirements
  • Methodology includes evidence-based critical success factors
  • Engages stakeholders throughout analysis and design
  • Supports implementation of organisational change management
  • Skills transfer delivers a more experienced customer team
  • Clear roadmap and prioritisation of changes that deliver value
  • Strengthens compliance with the Technology Code of Practice (TCoP)

Benefits

  • Maintained focus on delivery of the new capability
  • Coherence of the future state and the solution
  • Successfully exploits the benefits offered by cloud services
  • Reduces uncertainty in the plan to deliver the TOM
  • Efficient transition from legacy systems to new digital services
  • Increased awareness of impacts of organisational change
  • Effective transition planning to establish interim Target Operating Model
  • Opportunities for optimisation and improvement identified
  • Best practice tailored to individual organisations

Pricing

£340 to £1,240 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.christie@imd-group.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 9 9 9 2 8 9 9 4 9 8 9 0 3 4

Contact

IMD CONSULTANCY LIMITED Anne Christie
Telephone: 07908 957944
Email: anne.christie@imd-group.co.uk

Planning

Planning service
Yes
How the planning service works
IMD offers services to support customers planning to implement cloud hosting or software systems and services. We provide consolidated, through-life cost, operational, technical and training support, highlighting benefits and risks, to optimise the system or service and its design, delivery and support.
We help organisations define their strategic goals, scope and vision for the service, and provide services to analyse user and business needs to develop robust User and System Requirements documentation and define future Target Operating Models. We help develop a compelling Business Case to secure funding and approval and provide the strategy to move from the current (as-is) to the future (to-be) environment. This includes, as required, a procurement strategy, benefits, risk and cost-benefit analyses and detailed, resourced and costed plans.
We support customers by assessing and planning for the organisational impact of migrating to new cloud systems or services before implementation, providing a clear understanding of the transitional activities that will be undertaken. We ensure organisational structures are aligned to new ways of working using evidence-based critical success factors. We work collaboratively to select the optimum solution, assessing TOM options at design workshops, integrating development with programme blueprint and plans, communicating the roadmap and implementation plan effectively.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
IMD puts people at the heart of transformation, particularly important when planning for, setting up and building the capability to maintain cloud systems and services. Hence, as part of our delivery, we provide informal training in the form of knowledge transfer, coaching, mentoring and upskilling. This ensures that the best practice methods applied during the delivery of our service are adopted by the customer team, so key skills and knowledge are retained following completion of the contract. We provide formal training as a separate service, delivered by accredited trainers, who are experienced practitioners in their fields. The majority of our training courses are accredited and lead to internationally recognised qualifications.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
IMD supports customers setting up and migrating to or between cloud hosting or software systems and services, providing consolidated, through-life cost, operational, technical and training support, highlighting benefits and risks, to optimise the system or service and its design, delivery and support.
We develop detailed, resourced and costed plans to support set up and migration activities, including governance, risks, assumptions, issues, dependencies and opportunity (RAIDO) management, benefits realisation planning and stakeholder engagement.
We enable organisations to determine their level of readiness, assessing feasibility and process maturity when implementing new systems and services or when developing an existing service. We develop Integrated Test, Evaluation and Acceptance strategy and plans to enable comprehensive compliance checks, testing and evaluation before formal acceptance. Equally importantly, we assess the readiness of your people to use and benefit from the new technology.
We support customers migrating to new cloud systems or services, providing a clear understanding of the transitional activities to be undertaken, including restructuring teams, specific training, coaching and embedding new processes. We work with you to implement the TOM, communicating the roadmap and migration plan, effectively, so the transition is controlled, enduring and remains aligned with wider business objectives, prioritising changes that deliver value.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None specific to this service.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
IMD provides consultancy support across all SFIA grades, with prices detailed on the supplied Rate Cards.
For each engagement, we provide a Technical Account Manager who will be the central customer point of contact. The Account Manager will have experience operating within the relevant field and of coordinating the delivery of similar services. This provides additional domain knowledge and support to the delivery team, a first point for escalation of issues, and added intelligence and continuity across projects and programmes. The Technical Account Manager will ensure administrative or contractual queries are actioned and resolved, including the need for any additional specialist support.
In addition, we endeavour to provide a secondary point of contact for each engagement to ensure continuity of service and support.
Depending on the particular assignment, support will be provided on-site, or remotely via email and phone, with the flexibility to arrange meetings on site or at our offices. On-site support will normally be between 8 am and 6 pm, Monday to Friday, excluding Public Holidays. Support outside these hours can be arranged by negotiation. Technical Account Management and support will normally be integrated into the delivery team. Costs are included in the proposed price for each engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£340 to £1,240 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.christie@imd-group.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.