Cisilion Limited

Microsoft (Azure) Cloud Hosting

Cisilion offer a comprehensive suite of Microsoft Azure cloud solutions and services, such as Migration, Design, Development, Implementation, Integration and Consultancy. With extensive experience in a range of Microsoft technologies, including Azure IaaS and PaaS. Cisilion have delivered numerous Microsoft projects across all industries and sectors, including UK Government.

Features

  • Full range of Microsoft Azure services
  • UK hosting within Microsoft UK Data centres
  • Secure and regulatory compliance for cloud services
  • Hybrid connectivity and hosting
  • Flexible scaling and deployment options

Benefits

  • Harness the power of Azure
  • Support the strategic move to the cloud
  • Hosting options for secure applications and workloads
  • Backup and recovery of on premise services to Azure
  • Secure hosting for Government workloads

Service scope

Service scope
Service constraints Microsoft is constantly developing new services and features for Azure. Certain services may form part of the development roadmap and only be available in Customer Preview before the General Availability release date
System requirements
  • Microsoft Azure Subscription will be provided via CSP
  • Connectivity to Azure

User support

User support
Email or online ticketing support Email or online ticketing
Support response times P1 response immediately when logged by telephone.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support can be tailored to specific customer needs. Basic levels include business hours 9-5, 8-6 or 24/7. Dedicated Service Managers will provide specific support to the selected services.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite planning and design workshops will be run to ensure the right sizing of the Azure Stack environment.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Azure services are provided on a subscription basis and follow the standard Microsoft Azure subscription terms. Data can be extracted at any point while resources are provisioned through a valid subscription using the various tools provided by Microsoft
End-of-contract process Azure service and hardware support will be ended once the contract term has been fulfilled and subscriptions deleted.

Using the service

Using the service
Web browser interface Yes
Using the web interface Azure provides its own administrator portal
Web interface accessibility standard WCAG 2.1 AAA
Web interface accessibility testing Microsoft regularly test its interfaces for assistive technology users and aim to provide maximum compatibility where possible.

More information is available at microsoft.com
API Yes
What users can and can't do using the API Azure APIs are available for automation and monitoring activities
API automation tools
  • Chef
  • Puppet
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface All Azure services can be provisioned and managed via Powershell or the Azure CLI

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Microsoft provides a number of SLAs and resilience options in the configuration of Azure services.
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Azure Site Recovery and Backup
Backup controls Users can configure Azure Services to provide backup of both cloud services and on-premise services
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Microsoft provide a secure backbone for Azure. External connectivity can be secured through ExpressRoute or Site-to-Site VPN connections.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLAs for Azure Stack are available from Microsoft depending on the cloud service selected and the level of availability chosen during configuration
Approach to resilience Azure stack can be configured at multiple locations with backup and recovery to the cloud or second stack site
Outage reporting Alerts are provided through the Azure Portal or via Operations Management Suite

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access is managed through Azure RBAC controls configurable by the customer
Access restriction testing frequency At least every 6 months
Management access authentication Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date 19/08/2016
What the ISO/IEC 27001 doesn’t cover TBA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO 9001

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Cisilion internal policies are in place and available on request.

Customer security policies should be applied when configuring Azure services

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Customer defined
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Microsoft provide full testing and security audits. Please see the Microsoft Trust Centre for more information
Protective monitoring type Undisclosed
Protective monitoring approach Available on request
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details of our ITIL based service desk processes are available on request depending on the level of support selected

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres As per vendor

Pricing

Pricing
Price £0.01 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Azure trial subscriptions are available from Microsoft
Link to free trial http://azure.microsoft.com

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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