Techsolve

Microsoft 365 Managed Support

We ensure our customers achieve sustained benefits from their Microsoft 365 deployments by providing full administrative application and operation support via our Microsoft 365 Managed Support service.
We deliver this service from our Service Desk. The team are available Monday to Friday, 8am to 6pm, apart from bank holidays.

Features

  • Microsoft 365 subscription management (if required)
  • Proactive monitoring and maintenance of your Microsoft 365 instance
  • Fast and effective incident and problem management and resolution
  • UK-based Service Desk

Benefits

  • Free up internal IT teams to focus on strategic projects
  • Maintain and increase staff productivity
  • Predictable support costs
  • Tap into a broader and deeper set of IT skills
  • Avoid sourcing and training additional IT staff
  • Scale your requirements up and down as needed
  • Peace of mind from SLA-driven service management

Pricing

£30 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aawadzi@techsolve.eu. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 9 8 6 2 2 2 3 4 8 9 9 0 0 5

Contact

Techsolve Austin Awadzi
Telephone: 02037446689
Email: aawadzi@techsolve.eu

Planning

Planning service
Yes
How the planning service works
We conduct a workshop session to understand what our customer’s requirements are, then produce a high-level design based on the agreed scope of works. The high-level design forms the framework for the planned implementation.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft 365

Training

Training service provided
Yes
How the training service works
We provide training to help our customers and their staff get the most out of Microsoft's collaboration, communication and productivity tools. Bespoke training can be delivered for specific use cases.
Training is tied to specific services
Yes
Services the training service works with
Microsoft 365

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We help buyers migrate either to the cloud or between cloud services by following a structured process. We first perform a deep dive to fully understand the current situation and environment, alongside the organisation's vision and objectives. We then design the solution that will meet the vision and objectives, incorporating the appropriate Microsoft products and features. Next we map out the process for performing the migration, including planning a pilot migration and determining the staff training requirements for swift adoption. We then carry out the migration after the pilot has proven successful and perform the staff training. The service will then be handed over to the customer, or Techsolve will provide an ongoing managed service dependent on the customer requirement.
Setup or migration service is for specific cloud services
Yes
List of supported services
Microsoft 365

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We provide hosting and software services for the Microsoft 365 suite of products. We are a Microsoft Cloud Solution Provider (CSP). We can manage your Microsoft 365 subscription, providing proactive Service Desk support to your users, including but not limited to the administration of Teams, SharePoint, OneDrive, Exchange, etc. and user license management.

Service scope

Service constraints
Remote support delivered Monday to Friday 8amm to 6pm, excluding bank holidays. However, 24/7 and onsite support can be requested with additional fees payable.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Critical - Service not available (all users and functions unavailable).
- within 1 hour; High - Significant degradation of service (large number of users or business critical functions affected) - within 4 hours; Medium - Limited degradation of service (limited number of users or functions affected, business process can continue) - within 24 hours; Low - Small service degradation (business process can continue, one user affected) - within 48 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
- Standard (Mon-Fri, 8am-6pm - excluding bank holidays) @ £30 per user per month
- 24x7 (any time 365 days a year, excluding bank holidays) @ £45 per user per month
Both of the above support levels include 24x7 automated remote monitoring and maintenance
You will have a dedicated pod assigned to you from within our Service Desk, with a Senior Engineer as your principal point of contact.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£30 a user a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aawadzi@techsolve.eu. Tell them what format you need. It will help if you say what assistive technology you use.