Computing Distribution Group Ltd

Atlassian Licenses, Hosting & Management

CDG provides a fully managed and hosted suite of Atlassian products deployed from cloud environments that are fully compliant with UK government data standards. Our managed service includes on site support, a dedicated portal and customisable SLA's.

Features

  • Designed to be compliant with government data and security standards
  • Customisable managed services to meet any requirements
  • Expert knowledge to solve even the most complex business challenges
  • On site support to set up and train your teams
  • Structured and proven delivery methodologies within an ITIL framework

Benefits

  • Rapidly deployed from a fully compliant cloud environment
  • Scalable licensing and infrsatructure allows for easy growth
  • Support from end-to-end and beyond with CDG's Managed Service
  • Remove unnecessary overheads from in-house support

Pricing

£200 per server per month

  • Free trial available

Service documents

G-Cloud 9

998486509196935

Computing Distribution Group Ltd

Rebecca White

0203 621 1000

sales@groupcdg.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Atlassian Marketplace unlocks a multitude of additional functionality
Cloud deployment model Private cloud
Service constraints N/A
System requirements Desktop/Mobile/Laptop/Smart Device with Internet capability and Browser Technology

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Subject to pre-determined SLAs generated upon discovery session
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Subject to pre-determined SLAs generated upon discovery session
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding costs are subject to requirements. CDG offers onsite set up for additional fees alongside any training.
Service documentation No
End-of-contract data extraction Customers are provided with a hardcopy of their server instance data
End-of-contract process If renewal is not initiated, all data is provided to the client and the hosting environment is closed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Visually Different
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing N/A
API Yes
What users can and can't do using the API Subject to requirements
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation • Visually
• Workflow

Scaling

Scaling
Independence of resources All environments a configured and scaled appropriate to license count which indicates an estimated load on the server.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Atlassian

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Through CSVs within the environment or as a VM snapshot provided by CDG
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Subject to pre-determined SLAs generated upon discovery session
Hosting uptime is guaranteed at 99.99%
Approach to resilience Co located data centres
Performance monitoring
Load balanced servers
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Username, Password and 2 Factor Auth
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes CDG has partnered with Carrenza to provide security and resilience through their accredited hosting platform.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach N/A
Vulnerability management type Supplier-defined controls
Vulnerability management approach Subject to pre-determined SLAs generated upon discovery session
Protective monitoring type Supplier-defined controls
Protective monitoring approach • Real time platform monitoring
Subject to pre-determined SLAs generated upon discovery session
Incident management type Supplier-defined controls
Incident management approach Subject to pre-determined SLAs generated upon discovery session

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £200 per server per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full Access for 14 days

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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