Capita Business Services Limited

Hybrid Mail

Hybrid Mail transforms the time consuming and costly process of printing and fulfilling letters, forms and statements in an office environment, to
an easy touch-of-a-button solution.

Features

  • Web facing printing interface accepting PDF output
  • Print driver accepting multiple document types
  • Upload of singular documents or bulk files
  • Authorisation hierarchies
  • Tailored options such as output, postage type etc
  • Ability to send digital communication rather than physical

Benefits

  • Brand management - maintenance of brand across all documents produced
  • Auditability - full audit trail from creation to despatch
  • Channel of choice - ability to send email
  • Cost reductions (up to 60% cheaper than franked mail)

Pricing

£0.40 a unit

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at engagewithus@capita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 9 7 9 7 3 2 7 7 0 8 5 8 3 7

Contact

Capita Business Services Limited Capita Business Services Ltd
Telephone: 08702407341
Email: engagewithus@capita.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Would be discussed at time of solution design / demo
System requirements
  • Windows 7, 8, 9.1, 10. 32/64 bit versions
  • Up to date web browser
  • Firewall updates

User support

Email or online ticketing support
Email or online ticketing
Support response times
9-5:30 (UK time) - Mondays to Fridays - excluding UK Bank Holidays
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Determined by service provision and requirements detailed by client
Support available to third parties
No

Onboarding and offboarding

Getting started
User Guides provided as standard, training onsite / online / train the trainer also available
Service documentation
No
End-of-contract data extraction
Dependent on the agreed service provision
End-of-contract process
Agreed and decided with client at requirements gathering stage - costed at this point

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 10
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
HTML 5
Service interface
Yes
Description of service interface
Intuitive interface, designed with selectable drop downs and document previews
Accessibility standards
None or don’t know
Description of accessibility
N/A
Accessibility testing
N/A
API
No
Customisation available
Yes
Description of customisation
The interface can be customised in line with customer requirements i.e. multiple choice customisation options (or remove options) - customisation completed by supplier

Scaling

Independence of resources
Resource monitoring, scaling resources appropriately to our full client service offering

Analytics

Service usage metrics
Yes
Metrics types
Number of users and documents created including pack make up etc
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
HPOD

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Supplier controls - PDFs of completed documents can be provided. Automated reporting available through Hybrid Mail interface
Data export formats
  • CSV
  • Other
Other data export formats
.txt
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.95%
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
IP whitelisting, OOBM interfaces
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
08/08/2018
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
In line with ISO27001 requirements

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
ITIL change management
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Quarterly vulnerability assessments, 30 day patch deployment from vendor release for high and critical vulnerabilities, 90 days for medium and lower case. Information from NCSC and vendors
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IPS at perimeter firewalls, centralised log monitoring, SIEM platform, anti-malware internal perimeter firewalls.
Upon finding compromise we have a cyber-incident response plan that covers playbook scenarios on how to respond and react
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have pre-defined processes for common events, users report incidents to their dedicated client liaison, and these are recorded in a management system for investigation / corrective actions / creation of an incident report

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.40 a unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We can provide users access to our test environment to review documents and their eligibility for Hybrid Mail - no communications are produced

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at engagewithus@capita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.