ScreenCloud

ScreenCloud Digital Signage

We make digital signage - easy and fast - for any screen. We run on easily accessible low-expense consumer hardware (TVs you buy off Amazon) that are often already deployed. Setup is no harder than running Netflix at home. It's a fantastic user experience. Customers love how simple it is.

Features

  • Cloud based digital signage managed from anywhere
  • WFH solutions to help during COVID and beyond
  • Advanced caching to work offline or on poor internet connections
  • Screen apps for content creation - Social media, RSS, News...
  • Runs off HTML5 so all web content can be displayed
  • Supports and encodes video, images, PDFs, Powerpoints...
  • Uses consumer hardware. Smart TVs, Amazon FireTV, ChromeOS, ...
  • Best-in-class security - SOC2, independent pen test
  • 24/5 email & phone support
  • Add as many users/admins to help manage your screens

Benefits

  • Push content to WFH staff with browser and intranet solutions
  • Quickly distribute WFH with a link or embed it centrally
  • Screens can be managed from any location on any device
  • Installation is incredibly simple - no tech skills required
  • Our content team publish best practice blogs and videos regularly
  • We are fanatical about excellent customer support
  • Create and schedule playlists to run at any time

Pricing

£16 per device per month

Service documents

Framework

G-Cloud 11

Service ID

9 9 7 2 1 7 3 0 3 2 3 7 0 7 2

Contact

ScreenCloud

Ben Loveitt

02038085585

ben@screencloud.io

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No
System requirements Chrome, Amazon, Android, Windows, Mac, or IOS Operating System

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 6 hours. No agents on the weekend.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Live chat is a chat bot that transfers to live agent if appropriate. Doesn't have options to resize text, change colour or text to sound. Keyboard input only.
Web chat accessibility testing None
Onsite support No
Support levels We provide support for each area i.e technical support, billing support and general support.

All support is included as part of the license fee

If the case is urgent then a member of the support team will be the case manager until the issue has been fully resolved.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding videos and guides are supplied on the website. Customer Support will also help if users become stuck or experience problems.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Generally they don’t need to extract their data since its usually content they already had that they uploaded.
End-of-contract process At the end of the contract the account becomes suspended. After a period of time our systems will delete any uploaded media files.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Screen's currently cannot be managed from mobile devices, but mobile devices can be used as display devices.
Service interface No
API Yes
What users can and can't do using the API Access to the API requires your organisation ID - which will be a UUID - and an API key. Both of these can be found and created within the API keys section of your account settings. You must be an admin to create API keys.

The API can be used to view and control five different types of resources: teams, screens, content, playlists, and schedules.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Screen Zones, all apps, and app themes can be customised.

Zones can be manually setup through screen settings, all apps have a variety of customisation options prompted when setting them up, themes can be customised through the Theme Editor.

Users & Admins can customised

Scaling

Scaling
Independence of resources Auto scaling cloud services.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Currently our database is not encrypted at rest but we will be moving to a new database within the next 6-8 months which will be.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach We don’t currently have a data export function.
Data export formats Other
Other data export formats -
Data import formats Other
Other data import formats
  • Users generally don’t upload “data” they would upload media files.
  • We support most common media file formats including...
  • More open formats such as ogg and vp9.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network We use Amazon AWS virtual private cloud along with secure connections.

Availability and resilience

Availability and resilience
Guaranteed availability We commit to you that the ScreenCloud Service will have a 99.95% uptime during any monthly billing period. This means that in any given month, we guarantee that our Service won’t be down for more than about 20 minutes. If we do not meet this commitment, you will be eligible for a Service Credit.

3. Service Credits
If we are unable to meet our commitments to the Service uptime, we will apply a Service Credit equivalent to:
100% of any of the proportion of the monthly Service that is not up. For example, if the Service is down for 10% of the month and you are paying us $100/month, you would be eligible for a credit of $10.
If we do not respond to issues involving our Apps within 24 business hours (Monday to Friday 06:00-22:00 UTC/GMT):
100% of any proportion of the monthly Service fee for the time that the issues have not been responded to. For example, if the response time is 72 hours and you are paying us $100/month for a 30 day month, you would be eligible for a credit of $10.
Approach to resilience Available on request
Outage reporting We report outages via our social media channels such as twitter.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Access is restricted to only those members of staff who need access. In addition, we require 2FA for logins and log access.
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications CE and CE+

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Security is taken very seriously at ScreenCloud. We have been working with a security consultancy, Think Marble to ensure that we are compliant with GDPR and Security is an agenda item at each Board Meeting. We have a documented Security Policy which is updated regularly.
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request
Incident management type Supplier-defined controls
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £16 per device per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial All features are included

There is a 14 day and 3 screens limit, extensions and extra screens are available.
Link to free trial https://signage.screen.cloud/signup

Service documents

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