Edge Health Ltd

PopNeed

PopNeed helps GPs, PCNs and others to manage population health more effectively by consolidating, analysing, and presenting information relevant to their local population in a single and easy to access on-line platform. The analysis includes practice/PCN benchmarking, geographic analysis, and care gap identification based on emergency service usage patterns.

Features

  • Secure and easy to access on-line platform
  • Metrics on wider determinants, activity and cost, and outcomes
  • Geographic analysis and mapping
  • Machine learning
  • Statistical analysis
  • Clustering
  • Downloadable reports summarising metrics for key populations

Benefits

  • One access point for population health management information
  • Easy to access information for different users
  • An intuitive user interface
  • Identify population health differences across geography
  • Facilitate benchmarking between practices and PCNs
  • No user limits
  • Joined-up view of activity

Pricing

£22,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at george@edgehealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 9 6 0 3 9 3 4 1 7 4 3 0 5 5

Contact

Edge Health Ltd George Batchelor
Telephone: 07980804956
Email: george@edgehealth.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • HSCN connectivity
  • SQL Server Mgmt Studio License
  • Web browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response within two working days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
- We provide an integration engineer free of charge for the duration of 5 days in case integration requires additional support
- We provide a dedicated account manager who will respond to requests by phone and email and who will be supported by an engineer for technical requests
Support available to third parties
No

Onboarding and offboarding

Getting started
An integration engineer and an account manager will support the IT department as well as deliver onsite training for the operational teams.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users can request data from Edge.
End-of-contract process
The software will no longer be accessible past the end of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Both mobile and desktop accessibility possible but system optimised for desktop
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Users (trust level) can choose different modules by specifying these in advance or purchasing them as add-ons.

Scaling

Independence of resources
The cloud provider ensures workloads are balanced fairly to minimise resource contention on the CCSP, and the platform itself constantly monitors and adjusts in line with defined policies. In some cases however, performance may be contended within or between tenants, and unless explicitly stated otherwise, no absolute guarantees of performance are given. Where performance-impacting contention or workloads are identified, the cloud provider may review the workload and, if it is considered inappropriate for the component or service, suggest alternatives or impose Quality of Service limits to safeguard the service available to other tenants.

Analytics

Service usage metrics
Yes
Metrics types
Time spent by user and uptime of server
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
No data export is necessary. If required users can be given access to underlying databases or request csv data from Edge Health.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Other
Other protection within supplier network
Dedicated site-to-site VPN links configured and terminated on EAL4 certified devices to provide service access across private HSCN network. Customer administration access will be provided via SSL with two factor authentication (TFA), using a one-time password (OTP) over SMS.

Availability and resilience

Guaranteed availability
Though the ITIL ISO 20000 Managed Services & Premier Facilities We host our software on we can guarantee 24/7/365 availability.
Approach to resilience
We are hosting our services on ITIL ISO 20000 Managed Services & Premier Facilities.
Outage reporting
There are email alerts in case of outage.

Identity and authentication

User authentication needed
Yes
User authentication
Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels
All staff of Edge Health undergo training as part of onboarding procedure (ISO 27001 certified). Only the staff working on the relevant accounts will have access to the service.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
UKAS
ISO/IEC 27001 accreditation date
31/12/2017
What the ISO/IEC 27001 doesn’t cover
-
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • ISO9001
  • DSP Toolkit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a range of policies and procedures covering information security management, network access, change management controls, physical security and incident reporting. These policies have been independently reviewed and tested and Edge Health has achieved ISO27001 certification for our information security management

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Hosting company maintain an accurate CMDB, ensure all CIs are related to their owning service(s), record CI’s on the CMDB, audit the CMDB on a rolling basis, maintain CI attributes including status through other Service Management processes e.g. Change, Problem, Release and retain CI details within the CMDB even if they have been removed or expired. As part of the cloud provider's ITIL aligned service, changes raised via Requests for Change, documented, reviewed and assessed for approval. Within the review process, the potential risk and impact of a requested change is fully assessed and documented within the Service Management System.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Hosting company ensures Hardened base Operating System images created as templates to ensure virtual machines created with a known baseline level of security and images are incorporated within patching policy. Planned monthly maintenance schedule. Patches applied automatically, rebooted and service checked on each occasion. The AV/Malware solution that’s applied and managed across the cloud provider's hosting service is Microsoft Forefront Endpoint protection and security structure is aligned alongside ISO27001 for continuous assurance and compliance.

More detail available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Hosting company's proactive monitoring processes are concerned with identifying, solving problems and known errors before further related incidents can occur. This is identified through monitoring and trending e.g. event management where a warning message is issued at 80% utilisation and acted upon to avoid 100% growth associated service disruption.

By proactively managing infrastructure where service events are identified before they impact normal service operations, more time can be spent looking at technically creative ways to re-align infrastructure and deliver tangible business benefits.
Incident management type
Supplier-defined controls
Incident management approach
The cloud providers incident management process concentrates on restoring unexpectedly degraded or disrupted services as quickly as possible to minimise business impact. Incident prioritisation is based on the impact to the customers business and urgency. An incident can be raised either via phone , or email to the Service desk. All incidents logged. In the event of an HSSI, Service Delivery Manager will inform customer service owner of the incident, advise on ongoing investigation and continue to provide updates as agreed until resolution. Following resolution, Edge will conducted root cause investigation and and provide a Service Outage Analysis report.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
NHS Network (N3)

Pricing

Price
£22,000 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at george@edgehealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.