The hosted IPBX provides modern, flexible communications with a wide choice of business applications for office, home and mobile users. A state of the art web interface allows real time access and moves and changes as well as adding new services.


  • Disaster Recovery
  • Call Recording
  • Call Centre
  • Flexible Working,home working hot desking
  • Customer Administrator portal access
  • Hunt Groups
  • CLI Presentation
  • Centralised Operator working
  • Call logging
  • Scalability


  • Business continuity of voice services in the Cloud
  • Flexible working seamlessly between sites
  • Resilient survivable voice services not dependant on the local exchange
  • User administration by site or client
  • Local or National presence regardless of geographic location
  • Call recoding for staff training and important call information
  • Number retention for seamless new services
  • Full Mobile convergence between IP phone and mobile
  • We in control of the firmware which de-risks Hosted Cloud
  • Integrates Skype and CRM platforms


£3.95 to £7.45 per licence per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

9 9 5 4 3 6 6 5 4 2 8 3 0 4 7



Peter Hetreed


Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints NO
System requirements NOT APPLICABLE

User support

User support
Email or online ticketing support Email or online ticketing
Support response times P1 30 minutes P2 4 hours P3 24 hours P4 48 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Servicedesk portal: Free of charge
Email: Free of charge
Phone: Free of charge
Onsite: At extra cost, refer to rate card
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Email documentation supported by the Invo servicedesk with telephone support
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Call recordings (if made) will be sent to the users on removable media or downloaded via SFTP
End-of-contract process No penalty as in terms and conditions at contract end provided the appropriate notice is given in a timely manner as stated in the contract.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service An exciting option is FMC SIM's which allow the SIM's to be simple extensions of the system. Through this fully fledged FMC we are also able to record all calls and texts, plus offer storage and analytics. These FMC SIM's are also cross networking and will work on O2, EE and Vodafone, giving enhanced coverage nationwide as a result
Service interface No
Customisation available No


Independence of resources Volume traffic management with wallboards highlighting peaks of traffic and call volumes


Service usage metrics Yes
Metrics types Call minutes
Per user usage
Geographic distribution
Time of day
Type of number called
Average call time
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Reseller providing extra features and support
Organisation whose services are being resold TMS

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach NOT APPLICABLE
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability SLA agreed at the contract stage and incorporated in the contract
Approach to resilience Multiple Datacentres with failover
Outage reporting Via an API to the client or email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Approved list of administrators
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ASCB
ISO/IEC 27001 accreditation date 01/09/2016
What the ISO/IEC 27001 doesn’t cover Full coverage under ISO 27001
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001 - Chief Information Security Officer operating at board level

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration and change management is managed through ITILv3, ISO9001 and ISO27001
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management is managed through daily scans, and weekly patching runs. Critical flaws are addressed immediately if the nature of the threat requires it
Protective monitoring type Supplier-defined controls
Protective monitoring approach Host based and perimeter monitoring feed into a central SIEM service, providing real time notification of any potential compromises. Compromises are then dealt with within a 4 hour SLA
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incidents are classified into 4 levels, with appropriate SLAs for each. Incidents are reporting via the service desk portal, or in the case of critical incidents, the initial report can be made via phone.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3.95 to £7.45 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Remote provision of the IP Extension with PBX features and handset deployed by post if required. Subject to discussion but normally 1 month

Service documents

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