Elastic Case Limited

Flexible Case Management

QuickCase is a flexible case and assessment management system, hosted in the cloud (or on premise). The service offered includes configuration of the system to suit the specific business needs of your organisation.

Features

  • Case workflow configuration
  • Case creation directly or via API
  • Secure sign-in
  • Manage multiple case types
  • View and manage cases
  • Progress cases through case lifecycle
  • Define events that change the state of a case
  • Upload and append documents to a case, securely
  • Levels of user access, including fine-grained to field level
  • Search cases based on multiple search criteria

Benefits

  • Make changes fast
  • Add and remove users easily
  • Change access levels easily
  • Integrate with multiple solutions - commodity architecture approach
  • Deployable on Azure, AWS and Google Cloud
  • Configuration-driven user interfaces
  • Powerful search capability

Pricing

£650 to £1,500 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon.sharpe@quickcase.app. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 9 5 2 9 7 9 7 5 9 1 6 8 6 7

Contact

Elastic Case Limited Jonathan Sharpe
Telephone: 07500988810
Email: jon.sharpe@quickcase.app

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
N/a
System requirements
Web browser - IE11+, JS Enabled

User support

Email or online ticketing support
Yes, at extra cost
Support response times
4 hours during the day (9-5)
Overnight, next morning at 10am
Weekend - 24 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
WCAG 2.0 AA
Web chat accessibility testing
Web chat provided by 3rd party.
Onsite support
Yes, at extra cost
Support levels
We provide an account manager on all GCloud engagements with responsibility for ensuring customer objectives are met, and for addressing any issues with service delivery. Our account managers act as an escalation point, and can be reached via email, to respond to issues beyond the control of the team providing the service. Account management is included within our service pricing.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Dedicated engagement from an onboarding team, often during Discovery. As part of this engagement, the initial case configuration will also be produced.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
A ticket can be raised in the support system, with the usual SLA applying. Data will be provided as a database export in .csv format
End-of-contract process
If you wish to terminate your contract, there are no additional costs. All data is removed from our system and a data export is provided, assuming you are hosted on our infrastructure.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The product provides an adminstrative interface primarily intended to be used on desktops/laptops. However, the UI is built on top of a responsive grid system, which makes it compatible with phones and tablets.
Service interface
Yes
Description of service interface
The standard user interface (for case workers, for example) is dynamically generated based on the specific configuration for that case type. The UI is used for case management and case progression. Users are initially presented with a list of cases sorted by priority. From there they can select individual cases and view the specific case details.
Users can also use the search capability to return a list of cases.
Accessibility standards
None or don’t know
Description of accessibility
Case creation and progression journeys have been proven to be accessible to users of screen readers and/or using keyboard navigation.
Accessibility testing
Tested with JAWS screen reader and Pa11y.
API
Yes
What users can and can't do using the API
Case creation and progression
Case retrieval and search
Document upload and retrieval
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The case management system is a highly-configurable service. Case workflow can be customised as well as most data fields and permissions.

The business/client (or nominated 3rd parties) can customise the tool through the use of a dedicated administration portal.

Scaling

Independence of resources
Auto-scaling
Auto-remediation

Analytics

Service usage metrics
Yes
Metrics types
Cases created
Case progression events
Case activity
Error reports
Active users
System metrics (CPU, Memory, network)
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data is exported via .csv files and JSON
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service Availability Percentage
- Less than 99.95% but equal to or greater than 99.0% 10%
- Less than 99.0% but equal to or greater than 95.0% 25%
- Less than 95.0% 100%
Approach to resilience
Multi-availability zone replication (for networks, cluster, database)
Self-healing
Auto-scaling
Outage reporting
Public status page

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Role based access only
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security governance is a high priority and our co-founder and director, who is also the primary Solution Architect, provides assurance that our security governance protocols are fit for purpose.
QuickCase will be working on formal ISO/IEC accreditations in due course, when a new project requires these specifically.
Information security policies and processes
Security governance is a high priority and our co-founder and director, who is also the primary Solution Architect, provides assurance that our security governance protocols are fit for purpose.
QuickCase will be working on formal ISO/IEC accreditations in due course, when a new project requires these specifically.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
HLD submitted to architectural governance for approval
Iteration of components are associated to versioned HLDs
API iteration is tracked through semantic versioning
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Dependencies and vulnerability detection built as part of continuous integration pipeline.
Highest priority as no further integration can happen.
CVE & NVD databases.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Alarms/alerts based on aggregated system metrics.
Assess threat, prioritise and fix.
Based on priority (within hours to days).
Incident management type
Supplier-defined controls
Incident management approach
Pattern-recognition as part of monitoring to automatically create incidents.
Users can raise incidents directly through our (or the clients) incident management system.
System-generated reports (daily, weekly, monthly).

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£650 to £1,500 a person a day
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon.sharpe@quickcase.app. Tell them what format you need. It will help if you say what assistive technology you use.