EasyShare is the award-winning, market-leading intranet ‘in-a- box’ product for Microsoft Office 365. EasyShare brings together best of breed tools including Skype for Business, Outlook, Yammer, Teams, Groups, Delve and Stream into one easy solution – including social features in a mobile ready platform.
- Works with all the Office365 applications
- Apply your brand, create the information architecture you need
- Instant technical delivery rather than months of development time
- Fully responsive mobile and tablet experience, always up to date
- Scalable and multi-lingual, proven in multinational organisations
- Any SharePoint developer can extend the product
- Hybrid options available
- Intuitive to use, minimal training requirements
- Integrated into the Microsoft stack and roadmap
- Can be accessed from any device from anywhere
- Intuitive for employees to use
- Social features
- Take advantage of Office 365 investment
- Improve comms for non desk-based workers
- Remove IT bottlenecks
- Empower employees with devolved comms
- Balance governance with collaboration objectives
£0.25 to £3.50 per person per month
- Education pricing available
- Free trial available
|Software add-on or extension||Yes|
|What software services is the service an extension to||Microsoft SharePoint Online / Office 365|
|Cloud deployment model||Public cloud|
|Service constraints||Microsoft SharePoint is required - whether the implementation is cloud-only using SharePoint Online (Office365) or a hybrid configuration with SharePoint on-premise.|
|System requirements||Microsoft SharePoint|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
• Urgent items- Immediate
• High items- 2 hours
• Medium- 16 hours
• Low – agreed on a case by case basis
• Support will be available from 9am – 6pm, Monday to Friday (excluding any UK public or bank holidays).
• Support can be provided for out of hours’ deployments. These must be pre-arranged.
• Any request for services on a 24/7 basis can be provided with prior agreement on level of emergency and will be covered at a specific rate outside of this SLA.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Onsite support|
EasyShare licenses cover Software Assurance, providing users with bug-fixes and new features over the lifetime of the agreement.
Clients receive access to Zendesk, through which they can report issues. If a client logs an issue ClerksWell ensures an initial response time of 1 hour. Following this acknowledgement, we will investigate to confirm if the issue is a core defect (being a material defect that we can reproduce and determines to be a bug in the object code), the severity of the bug and the target release date of a fix.
In the case of medium and low severity bugs, ClerksWell will use its reasonable endeavours to resolve the issue in the next major release unless the next major release is due less than four weeks from the date the issue is reported. Otherwise, ClerksWell will use its reasonable endeavours to resolve the issue in the next major release after that.
ClerksWell will use its reasonable endeavours to resolve high-severity bugs with a minor release of the current release.
We do not provide a technical account manager or cloud support engineer as part of the license agreement, though provisions may be made with clients outside of the license agreement.
|Support available to third parties||Yes|
Onboarding and offboarding
We provide clients with the following:
• Onsite training
• Online training
• Access to the client extranet, where they can access documentation including user guides, install guides, prerequisite documents
• Access to the client community, through which clients can pool their experiences for each other’s mutual benefit
• Access to Zendesk, through which clients may directly request support
• Best practice guidance around:
o Information architecture
o Launch planning
o Content preparation
|Other documentation formats||
|End-of-contract data extraction||EasyShare sits on the SharePoint online platform. This means all your data resides in SharePoint. Therefore when the contract ends your data remains in situ, in SharePoint, available to you.|
The contract price provides you with the use of the EasyShare product, documentation and software assurance (ie support, bug fixes and updates) for the duration of the contract.
There is no additional cost to exit a contract or to get hold of the data in any way whatsoever. When the contract ends, the data remains in SharePoint online and available to the customer.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The differences are primarily in the page layout so the display is optimal for different form factors.
Our service allows the creation of rich text web content; this is more limited on mobile, though content can still be created.
|What users can and can't do using the API||
EasyShare is built on the SharePoint online platform and all data is stored in SharePoint. SharePoint comes with an API and has a SharePoint Developer Framework which allows full manipulation of the environment (data and functionality).
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||
All elements can be customised.
2) Much functionality can be customised too and new features added in. This would require someone with frontend development skills and a good (developer level) knowledge of SharePoint. Customisations can be achieved in many ways, the most common would be as follows: If a customer requires a web part (i.e. a widget) or a template to behave differently, then they would clone the one provided, and make customisations to their version. This would avoid customisations being overwritten by product updates.
|Independence of resources||Our product is built on SharePoint online which runs on Office 365 on Azure, Microsoft's cloud service. This is a service on a global scale and is built to withstand peaks in demand; guarantees form part of any customer's service agreement with Microsoft to use Office 365.|
|Service usage metrics||Yes|
EasyShare Analytics powered by CardioLog will enable your organisation to gather a wealth of data including user reports, visitor reports, search phrases and much more.
CardioLog Analytics is the leading SharePoint & Office 365 analytics solution on the market.
Designed for SharePoint 2013, SharePoint 2016 and Office 365.
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||
Our product sits on the SharePoint Online platform and all data is stored there. Therefore there are several ways of exporting data depending on the type of data.
* Export data stored in lists to excel, csv etc using SharePoint's data export features.
* Download documents very easily (and in bulk) as SharePoint document libraries can synched in File Explorer and manipulated there.
* A developer could write code to export all data using the SharePoint API
* Several tools could be used that allow users to export data, including page content data, from SharePoint e.g. Metalogix, Sharegate, AvePoint
|Data export formats||
|Other data export formats||
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Our product is built on SharePoint online on the Azure platform, which provides the availability. Therefore the SLA is that that would exist between the customer and Microsoft for their Office 365 tenancy.|
|Approach to resilience||Our product is built on SharePoint online on the Azure platform, which provides the resilience. Information on how this is made resilient is available from Microsoft.|
Planned outages to the EasyAdmin component are pre-announced via email and via the EasyAdmin application which also maintains a status report during outages. Unplanned outages are reported via email and the service desk application.
Outages to the Office 365 component are announced by Microsoft via various channels.
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
EasyShare is built on SharePoint online which has a sophisticated permissions model. There are different levels of "Management interface" each of which can be controlled using Office 365 roles or SharePoint roles and permissions.
Our support staff only have access to a customer's intranet if a customer grants it, in which case the customer can control exactly what we can see and do.
Our support channel is separate. We use ZenDesk, which has it's own roles and permissions model allowing us to restrict access to any particular customer's support issues to that customer's named staff and our support staff.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Security risks are identified and discussed throughout and between business units, with all significant matters discussed at board level to align risk assessment with company strategy. Within that structure named individuals are responsible for researching and enforcing security and risk policies.|
|Information security policies and processes||
Owners are designated for all critical components. These systems and assets are fully documented and have defined security requirements around change management. These include an audit trail and a reporting structure through each business unit to the board where risks are discussed before any production changes.
Employees are held accountable to breaches of these agreed procedures.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||All code in development is held securely within a version controlled source control system (Visual Studio Team Services). All code goes through an internal review process before being released to a quality assurance environment. Once there is it subjected to further review and security testing before release to the production environment.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||The product is built on the Microsoft Office 365 and Azure platforms and we actively monitor official and unofficial channels for threats to those platforms and the protocols around them. When a threat is assessed that impacts EasyShare patches can be deployed as soon as a mitigation is available.|
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||The EasyAdmin application component is monitored for tampering every fifteen minutes for cryptographic hash changes. When compromise is indicated the EasyAdmin component is disabled pending investigations.|
|Incident management type||Undisclosed|
|Incident management approach||Defined processes exist for responses to outages and compromises (real or suspected). These processes are rehearsed on a regular basis. Users report incidents via a helpdesk or direct communication with a named customer services representative depending on the severity of the problem. Customer incident reports are provided via the helpdesk.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£0.25 to £3.50 per person per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||10 licences for 21 days|