Following a Well-Architected review, we’ll spend time helping you improve your security posture on the AWS cloud.
- Improve management of cloud security credentials
- Control human access to cloud services with least-privilege policies
- Control programmatic access to cloud services
- Add appropriate detective controls to identify security events
- Defend against emerging security threats
- Protect network resources
- Protect compute resources
- Classify data based on levels of sensitivity
- Protect data at rest and in transit
- Design security incident response
- Peace of mind that you’re mitigating modern security threats
- Important data assets secured appropriately
- Secret keys and API tokens access controlled and secured
- Detailed forensics available in the event of incidents
- Preparations made for security incident response
£800 to £1500 per person per day
The Scale Factory
020 3095 7609
|How the planning service works||As part of our “AWS Infrastructure Design for migration or new workloads” offering, we’ll review the needs of your users, and the business outcome you’re looking to achieve, along with your security, cost, and performance constraints. From there we’ll work with your application developers to create a plan for your cloud deployment.|
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||Amazon Web Services (AWS)|
|Training service provided||Yes|
|How the training service works||We provide training on AWS fundamentals for developers and operations teams, as well as hands-on training workshops teaching real use cases for specific AWS services. Each workshop has a very specific scope, but these can be combined together to build a bespoke learning path. Our course materials are available for training recipients to take away, and depending on attendee numbers, workshops can run either at our London offices, or on your premises.|
|Training is tied to specific services||Yes|
|Services the training service works with||Amazon Web Services (AWS)|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||We’ll review your existing applications and services, looking at the needs of your users, and the business outcome you’re looking to achieve. We’ll make sure we understand your security, cost, and performance constraints. From there we’ll work with your application developers to create a plan to migrate your applications to AWS. We’ll often look to simplify and improve services during a migration, and highlight areas where your developers can make application changes to support these goals.|
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||Amazon Web Services (AWS)|
Quality assurance and performance testing
|Quality assurance and performance testing service||No|
|Security services type||
|Ongoing support service||Yes|
|Types of service supported||Buyer hosting or software|
|How the support service works||
Through our AWS Incident Support offering, we provide a 24x7 helpdesk for your teams to raise incidents with us for immediate attention. Our team of experienced AWS solutions architects will guide your team through troubleshooting and resolving your problem.
Through our AWS Developer Support offering, we provide your team with access to a shared Slack chat channel where they have access to our AWS experts throughout the working day. We also provide surgery hours where your team can book time (in person, or on a video call) with our experts.
The Scale Factory is a remote-first team, and we encourage our team to choose the hours that work best for them, as long as these are compatible with the client projects they’re working on. We’ll share our colleagues’ typical working hours and make sure there’s sufficient overlap with your team.
We regularly run coworking and development days to support the growth of our team. These will sometimes impact on our availability to you, and we’ll make sure you’re aware of these dates and how they might affect your project. Some are flexible, and we’ll do our best to accommodate you.
|Email or online ticketing support||Email or online ticketing|
|Support response times||For P1 incidents, we guarantee a 1hr response time at all times.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||We provide our webchat services using Slack, a popular third-party communication platform. Slack's accessibility policy is available on their website.|
We provide two levels of support: Developer Support and Incident Support.
Developer Support is accessible during office hours and enables development teams to get help and advice on how to build their solution on the AWS cloud.
Incident Support is available 24 hours a day, for teams to get help resolving a service-affecting incident.
We provide a technical account manager at all levels of support.
Support is billed relative to the number of developers we are supporting.
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£800 to £1500 per person per day|
|Discount for educational organisations||No|