risual help customers by owning the complete customer lifecycle through direct billing, provisioning, management, and support. Helping clients keep their licensing costs under control.
- Pay for licenses you consume
- UK based operation
- Apprenticeship Employer (CSR - Corporate Social Responsibility)
- All risual employees have SC Clearance & NPPV3 Clearance
- Greater flexibility
- Single Point of Contact
- Government policy aligned
- Drives value from Microsoft licensing and other solutions
- Digital Transformation
- Government policy aligned
- Microsoft Gold Partner
- Pay for Microsoft Cloud on a monthly or annual basis.
- All their billing will be managed by risual as reseller.
- Full access to L1 and L2 technical support.
- Only pay for the licences that they are consuming.
- Access the latest Cloud products and services.
£0.70 to £50 per licence
- Education pricing available
|How the planning service works||
When delivering services to clients, risual takes a collaborative and structured approach to fully understand the current and future needs of the customer.
Our methodology is built on a combination of ITIL and the Microsoft Operating Framework. This is a robust and repeatable approach to the deployment of technology, creating business value for our customers, risual ensures the needs of customers are met and put first. This proven approach drives positive and transformational business outcomes far beyond the initial tactical technology justification.
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||
|Training service provided||Yes|
|How the training service works||Admin hand over / operational handover|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
In addition to risual's ITIL consulting framework risual has an array of certifications:
Microsoft Gold Cloud Platform Partner
Microsoft Gold Cloud Productivity Partner
Microsoft Gold Collaboration and Content Partner
Microsoft Gold Communications Partner
Microsoft Gold Messaging Partner
Microsoft Gold Datacenter Partner
Microsoft Gold Devices and Deployment Partner
Microsoft Gold Identity and Access Partner
Silver Data Platform Partner
IT Service Management System ISO/IEC 20000-1:2011
Information Security Management System - ISO/IEC 27001:2013
|Security testing service||No|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Risual’s support staff are SC Cleared and trained to a minimum of Microsoft Certified IT Professional (Enterprise), to deliver 1st, 2nd, 3rd, and 4th line extension to your in-house IT team.
24/7 support, 365 days a year ensures a response time within 1 hour for all high severity issues. (Including national holidays)
|Email or online ticketing support||Email or online ticketing|
|Support response times||1 hour SLA|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
Risual Managed Service (rMS), based in the UK, provides clients with a comprehensive range of IT support services. Built on ITIL and ISO standards, all support staff are Security Cleared (SC) and trained to a minimum of Microsoft Certified Administrator (MCSA).
rMS can provide clients with:
Workload Support – focussed on maintaining specific critical services within an existing IT environment. Premium workload agreements ensure 24/7 proactive monitoring and security patch management.
Managed Services – a strategic partnership between risual and client. Helping customers develop and maintain the best possible IT environment to meet the business needs.
Service Delivery – ensuring risual gives the best possible service, a dedicated point of contact for any escalations, issues or queries. Team members work with the customer and service operation teams to optimise the delivery of risual services.
In addition to this, risual has multiple Microsoft escalation points and service contracts including Business Critical phone support, Premier Support for Partners, and Cloud Premier Support which allows us to raise cases with Microsoft if we are unable to resolve internally.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Microsoft|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£0.70 to £50 per licence|
|Discount for educational organisations||Yes|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|