SIMPLEX SERVICES (UK) LIMITED

Cloud Architecture-as-a-service

Our Cloud Technical Advisory, Consultancy and Support Services provides:

1. Inputs and validation for Greenfield cloud services and/or integration with legacy infrastructure.
2. Identification, finalisation and governance for medium and large projects.
3. Formulate/validate existing architecture covering business aligned technology vision, principles, policies, standards and roadmap to target cloud architecture.

Features

  • Strategy and Consulting to choose the right Cloud platform
  • Multi public cloud expertise (AWS, Azure)
  • Scope and Specification
  • Enterprise Architecture
  • Solution Architecture
  • Compliance and Assurance
  • Packaged Services including software licenses for as-a-service requirements

Benefits

  • Enhanced credibility for your existing strategy
  • Address business needs, maintain quality of outputs and control
  • Align user needs to cloud offerings
  • Tangible outputs conforming to technology framework
  • Diverse skillsets and scalable (up and down) model

Pricing

£650 to £900 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

9 9 4 3 3 7 8 1 4 9 7 0 5 9 1

Contact

SIMPLEX SERVICES (UK) LIMITED Mohit Bajaj
Telephone: +447946789222
Email: mohit@simplex-services.com

Planning

Planning service
Yes
How the planning service works
Simplex carries out a 360 degree assessment of your as-is infrastructure and creates a plan typically based around the business and end user functions so that the implementation is aligned to the requirements and aspirations.

We always ensure business needs are the starting point for any cloud solution and not retrofit 'a particular' cloud solution to the business.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We will work with your project and support team to train them on the usage of cloud services provisioned and migrated by us on Azure and AWS. This will be a combination of overall cloud offerings as well as customised to your setup.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
This section describes Simplex Technical Advisory, Consultancy and Support Services and should be read in conjunction with the associated Service Definition documentation.

Simplex takes a business outcome driven approach to define their client’s migration to cloud. This is customised to meet each client individual needs and is underpinned by industry insights and our own experience in similar assignments.

The key services include planning, assessment and execution of applications and workloads for cloud platforms and re-platform and modernise, where needed. A detailed assessment is carried across the business needs and goals, current technology landscape to find a balance between the adoption of elasticity, agility and multi-tenancy features of cloud. The overall design and architecture validation and programme governance ensures the migration is carried within the technology, timelines and costs limits.

All our engagements take a pragmatic approach towards automation by using a combination of tools, scripts and online and offline communications with various contributors and stakeholders.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
The testing is key to our services. The overall strategy, architecture and design follows industry and practical nuances of how the cloud services should be procured, migrated and supported. We create architecture blueprints and patterns to meet customer requirements, as we believe every customer requirement is unique.

We prepare pre, during and post migration checklists and run books are prepared to ensure minimal/no business disruption as a result of migration. Simplex recommends clients to carry out routine Disaster Recovery scenarios and other applicable tests to ensure there are processes in place to invoke support. We can lead, participate or facilitate the tests based on your needs. Quality assurance is determined from the outset with the client and a robust and measurable set of requirements are baselined. These are then validated with a jointly defined acceptance criteria and will be validated during phases such as: technical testing, functional and user experience testing. Stress testing can also be carried to validate how the solution performs under load, such as high traffic or high number of concurrent users. We provide various customised QA templates for checklist and benchmarks to ensure cloud testing is comprehensive.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide support to all sorts of cloud services and we are agnostic of cloud providers (AWS, Azure Cloud). We offer 9am to 5pm or 24/7 support dependent on client needs and can be a combination of on-site and remote support. We have a team of consultants and specialists who are certified in the specific technology and cloud services area. We provide the 1st line and 2nd line support using our in house resources and we leverage on our relationship with the cloud service providers for any 3rd line support. We support three levels titled: Standard, Important and Critical. We work with clients to understand their business requirements and cost implications and then align workloads to support levels. We have Technical Account Manager and Cloud Specialist to help our clients define these support levels and ensure right fit throughout the contract. This activity is carried during the initial setup and can be altered if our client's requirement changes providing flexibility.

Service scope

Service constraints
There are no constraints.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The response times are defined as per customer's requirements and budgets. We broadly classify our support into three categories: Standard, Important and Critical. Standard: General guidance cases < 24 business hours; system impaired cases < 12 business hours. Important: General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases < 1 hour. Critical: General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases < 1 hour; business-critical system down cases < 15 minutes
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We have not directly done web interface testing for assistive technology users but can work and channelise with partners to bring those testing experience for our clients.
Support levels
We provide support to all sorts of cloud services and we are agnostic of cloud providers (AWS, Azure Cloud). We offer 9am to 5pm or 24/7 support dependent on client needs and can be a combination of on-site and remote support. We have a team of consultants and specialists who are certified in the specific technology and cloud services area. We provide the 1st line and 2nd line support using our in house resources and we leverage on our relationship with the cloud service providers for any 3rd line support. We support three levels titled: Standard, Important and Critical. We work with clients to understand their business requirements and cost implications and then align workloads to support levels. We have Technical Account Manager and Cloud Specialist to help our clients define these support levels and ensure right fit throughout the contract. This activity is carried during the initial setup and can be altered if our client's requirement changes providing flexibility.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
AWS, Azure

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£650 to £900 a person a day
Discount for educational organisations
Yes

Service documents