CTI Digital

Shopify Ecommerce Store

Plan, Design, and Build a Shopify, Shopify Plus, Ecommerce online store. Migrate, Upgrade from End of life Magento Community or Enterprise Edition to Shopify. Back office integrations with ERP, CRM and Account systems. WCAG accessibility, PCI compliant. Mobile first responsive, portal, international, multi-site, webshop, marketplace, online payment.

Features

  • Certified: Shopify Developers, Partners, PCI Compliant, ISO27001 ISO9001 , ITIL
  • Integrate: Sage 50 x3 200 one, Salesforce, Xero, Linnworks, Orderwise
  • Integrate: Microsoft Dynamics NAV, SAP Business one, Brightpearl, Access Dimensions
  • Integrate: bespoke, ERP, CRM, Accounts, Back Office, Stock Management
  • Marketing: Amazon, eBay, Bronto, Dotmail, DotDigital, MailChimp, Campaign Monitor
  • Theme: Accessibility, WCAG, Mobile first, Responsive, Design, Theme, Templates
  • Optimise: User Experience UX, Conversion Rate Optimisation CRO, Checkout, Basket
  • Payment: Sagepay, Adyen, Braintree, Paypal, Klarna, Stripe, Applepay, Stripe, Worldpay
  • Improve: Speed Optimisation, Cache, Content Distribution Network CDN, Scalable, Performance
  • Feature: B2B, B2C, Portal, Click and Collect, Store, Sample, Payments

Benefits

  • Project Management: Agile, SCRUM, Waterfall, Government Digital Services GDS
  • Quality Assurance QA : ISO 9001, Automated, Smoke, Unit, Testing,
  • Research: Buyer Journey, Customer Persona, Analytics, Business Intelligence, Split A/B
  • Team: UK Based, Magento Certified, Strategy, Creative, Design, Marketing, Development
  • GDS: Discovery, Alpha, Prototype, Beta, Public Beta, Live
  • Specialist: Content Strategy, Card Sorting, Navigation Mapping, Integration, Migration, DevOps.
  • Clients: Govenment, Education, Local Council, Charity, Multi-nationals, Large, SME, Start-up
  • Hosting: Amazon AWS, Rackspace, UKFast, Azure, Scalable, Cloud, High Availability,
  • Support: Maintenance, Service Level Agreement SLA, Service Credit, 24/7365, Helpdesk
  • Migration: Magento end of life, Shopify plus, BigCommerce, Shopware, Hybris,

Pricing

£15000 per instance

Service documents

G-Cloud 11

994238272878923

CTI Digital

Natalie Kennedy

0161 713 2434

tenders@ctidigital.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints The service is intended to theme and configure Shopify.
System requirements Shopify

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Service operates consistently: 24 hours a day, 7 days a week.

Critical Faults: Response 15 Mins / Target Fix 1 Hour
Urgent Faults: Response 1 Hour / Target Fix 8 Hours
Important Fault: Response 5 Hours / Target Fix 3 Days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing Atlassian suite is a tried and tested industry-leading third-party software package.
Onsite support Yes, at extra cost
Support levels Hosting, Maintenance & 24/7 Support
Unlimited bandwidth
You’ll never be charged based on the number of visitors or traffic to your store. Whether you're doing 500 or 5,000 orders a day Shopify automatically. The infrastructure handles over 3 million hits per second, and over 10,000 checkouts a minute.
Instant updates
All Shopify updates are automatic, so you’ll receive the latest features immediately, without any hassle.
99.98% uptime and 24/7 monitoring
No need to worry about downtime with Shopify, we work around the clock to make sure your website is always online.
Dedicated support team
The Shopify support team is available 24 hours a day, 7 days a week by email, live chat, and phone.
Backups
Daily automated backups to give total peace of mind that small mistakes won’t derail your store success.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our well-documented onboarding process guides you through a smooth service transition. Training can be conducted via Webex or at our Manchester Studio. (or at your premises at additional cost). 1 - Service orientation - General introductions - Key contract identifications - Systems introduction and access - Support service details - Onboarding process and timeline 2 - Systems orientation (on a dedicated workspace for you) - Service desk (reporting faults, checking progress) - JIRA (ticket management, project management) - Confluence (documentation, collaboration) - Reporting (SLA performance, budget management)
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Application: You will have continuous access to pull a copy from the code repository. Documentation: You will have continuous access to export from the Atlassian suite
End-of-contract process Application: You will have continuous access to pull a copy from the code repository. Documentation: You will have continuous access to export from the Atlassian suite. Handover: 2 x 1-hour webex / conference calls and 4 hours of helpdesk time to help facilitate and handover.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our in-house theme system is the result of over 400 hours of work leveraging insights from the world's leading user experience research organisations including the Baymard Institute, Nielsen Norman and E-Consultancy.

The accelerator theme allows us to quickly construct and customise your store layout to fit devices of all shapes and sizes across 5 responsive breakpoints. Your customers can browse and buy from your store using any mobile phone or tablet.
Service interface Yes
Description of service interface Shopify Administration panel is accessed via any browser.
Granular user permissions can be configured with a fully logged audit trail.
Accessibility standards WCAG 2.1 A
Accessibility testing Shopify is a tried and tested industry-leading third-party software package.
API Yes
What users can and can't do using the API Shopify is a tried and tested industry-leading third-party software package.

RestFul API is available for custom integrations.
Many integrations for popular applications already exist within the Shopfy Marketplace.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Shopify is a tried and tested industry-leading third-party software package.

Almost every aspect can be customised through the comprehensive extension market place.

Our fully certified development team can also create bespoke customisations to tailor the service to your organisation's exact needs.

Scaling

Scaling
Independence of resources Each instance is provisioned independently through Amazon Web Services.

Analytics

Analytics
Service usage metrics Yes
Metrics types Google analytics
We’ll integrate Google analytics with ecommerce tracking allowing you to gain a valuable insight into checkout goals in addition to how the customers arrived at your site, and their behaviour whilst they are on it.

Admin dashboard reports
You can access many business reports directly through the Shopify administration including:
Sales report
Tax report
Abandoned shopping cart report
Best viewed products report
Low stock report
Search terms report
Product reviews report
Promo code usage report
Total sales invoiced report
Total sales refunded report
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Shopify

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Application: You will have continuous access to pull a copy from the code repository. Documentation: You will have continuous access to export from the Atlassian suite.

Additionally, data can also be exported at any time directly from Shopify admin.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service operates consistently: 24 hours a day, 7 days a week. Critical Faults: Response 15 Mins / Target Fix 1 Hour Urgent Faults: Response 1 Hour / Target Fix 8 Hours Important Fault: Response 5 Hours / Target Fix 3 Days
Approach to resilience Hosting is provided by Amazon Web Services, however, alternatives are available if required. Our unique implementation details are available upon request.
Outage reporting We report service outages via multiple channels to nominated stakeholders. (Typically The Product Owner) Automated notifications - Monitoring alert - JIRA alert - Email - Text Manual notification - Call - Online chat

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels We can operate a detailed hierarchy of access permissions. Your application 'self managed', allowing a superuser to manage others permissions. Public key authentication (including by TLS client certificate) Identity federation with existing provider (for example Google apps) Username or password Other Other
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Security Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CTI Digital Information Services Team (IST) has been established to manage information services within the organisation, chaired by a Technical Director or Director. The IST is made up of appropriate senior organisational managers. It exists, in part, to: Ensure that CTI Digital and its staff and students meet the requirements of extant UK legislation and regulations in relation to Information Security; Ensure that there is clear direction and visible management support for security initiatives within the organisation; Ensure that appropriate risk management assessments are resourced an undertaken; and Promote security through appropriate commitment and adequate resourcing.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We adhere to Shopify Developer best practice and rigorous QA process to review code before and test after deployment. Regular service reviews capture your requirements to security and make changes to our testing process and identifies remedial work that should take place to reach the new benchmark of compliance.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We adhere to Shopify best practice for deploying patches to our service. The threat is assessed to identify urgency vs impact on a case by case basis
Protective monitoring type Supplier-defined controls
Protective monitoring approach We implement New Relic monitoring to provide detail reports on service performance and on-going vulnerability. Notifications are handled inline with our SLAs. Service operates consistently: 24 hours a day, 7 days a week. Critical Faults: Response 15 Mins / Target Fix 1 Hour Urgent Faults: Response 1 Hour / Target Fix 8 Hours Important Fault: Response 5 Hours / Target Fix 3 Days
Incident management type Supplier-defined controls
Incident management approach Certain service outages have automated recovery response potentially bringing services online within 2 minutes of an issue. We have common workflow process which resolve 80% of all issues. A further 10% of all issues are resolved with Systems administration intervention and only the final 10% of issues usually result in the need to write new code. Issues are reported by automated monitoring, servicedesk, helpline, email or chat. You receive realtime access to incident reports, and are sent regular service performance reports.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15000 per instance
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 14 day free trial immediately available by visiting.

Longer trials and personalised webex demonstration available on request.
Link to free trial https://www.shopify.co.uk/free-trial

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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