SCISYS UK Ltd
SCISYS Cloud Application Management and Support Service
An on-demand cloud support service that is designed to provide customers with the assurance of having technical resources to resolve their application issues, when they need it. ITIL® based and ISO 20000 certified. The service is available at OFFICIAL with a handling caveat of SENSITIVE.
- ISO 20000 certified service provided by UK based staff.
- Available at OFFICIAL with a handling caveat of SENSITIVE.
- Transition/on-boarding procedures for take-on of existing applications.
- Service Desk: 24/7 web portal for logging calls.
- Rigorous incident and problem management procedures with clear communication.
- ITIL-aligned processes covering change, release and configuration management.
- Proactive application management for trend analysis and continuous improvement.
- Tailored Service Level Agreement providing support when/how you need it.
- Array of technologies covered including legacy languages and unsupported tools.
- Full exit process
- Flexible and tailored to suit your business and applications.
- Responsive service with good communication providing assurance at all times.
- Collaborative approach with 3rd party suppliers ensuring seamless service.
- Application support specialists supplemented by wider team of architects/developers.
- Single point of contact and clear escalation routes where required.
- Proactive management to identify issues before they become problems.
- DevSecOps / Websphere