Commercial Software Limited

Project Staff Manager

Project Staff Manager is a cloud software solution that will provide your organisation a fast and convenient way of overseeing long-term manpower
forecasting requirements. The extensive tracking and managing capabilities of our software will enable you to maximise the potential of your
talent pool.

Features

  • Flexible organisation structure setup
  • Easily customised to fit your requirements
  • Personnel approval process tracking
  • Dynamic, real time organisation chart production
  • Drag & drop organisation chart modelling
  • Talent management
  • Resourcing for success functionality
  • Management of staff plans, budgets, actuals & forecasts
  • Real time starter/leaver dashboard

Benefits

  • Instant visual picture of your organisation structure & reporting lines
  • Quickly model/cost different scenarios and create multiple models
  • Real time dashboards show key performance metrics
  • One view of personnel including subcontractors/agency workers
  • Identify skills gaps now and in the future
  • Manage key talent & track training

Pricing

£12000 per licence per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

9 9 3 5 1 8 4 7 1 0 8 0 8 0 5

Contact

Commercial Software Limited

Geoff Perkins

01444 817503

gp@commercialsoftware.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints No.
System requirements Desktop browser - all main, current browsers are supported

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing None but testing is planned later this year.
Onsite support Onsite support
Support levels Unlimited telephone and email support during UK business hours is available as part of our standard service offering at no extra cost.
Our support team covers a range of skills necessary to deliver our services and includes business functional specialists and technical specialists.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Super users receive a personalised on-line interactive training session. On-line training materials are provided for general users as well as a comprehensive, context sensitive on-line help manual.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be extracted by users into spreadsheets (.xlsx format). Alternatively we can provide the data in .csv format.
End-of-contract process Basic data extraction and destruction of data are included as end of contract activities.
If further data reporting or additional activities are required these would be quoted for separately on a time/materials basis.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Service interface No
API Yes
What users can and can't do using the API The API is configured for each client and is based on specific requirements. Typical functionality includes import/export of staff changes, time records and user data.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The service is designed to be customised to the specific requirements of each organisation. Typical examples include renaming/removing/adding data labels/fields. Creating custom views and reports and setting up interfaces.
The customisation work is carried out by our developers based on documented user requirements.

Scaling

Scaling
Independence of resources Our servers are load balanced and allocate resource/capacity on demand. We can also 'ring fence' resources if required where very high loads are anticipated.

Analytics

Analytics
Service usage metrics Yes
Metrics types User login attempts
Transaction volumes
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported from any of the data grids in the software into spreadsheet format.
Alternatively custom data export formats can be built according to user requirements.
Data export formats
  • CSV
  • Other
Other data export formats XLSX
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The service is intended to be available 24 hours a day, 7 days a week.
In the past 12 months availability has been 100%.
A service level of 99.9% is guaranteed. Below 99.5% availability in any 30 day period then 5% of fees payable in that period will be refunded.
Approach to resilience Available on request.
Outage reporting Email alerts are sent to registered users and also on our website if appropriate.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is restricted to registered users with the relevant role based security clearances.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We have a comprehensive Information Security Policy which is reviewed and tested on a regular basis.
All staff are required to sign the policy as a condition of employment.
Information security policies and processes We have a formal information security policy which is part of each employee's employment contract.
Regular and random checks are made across the organisation at different levels to ensure compliance with the policy.
The reporting structure provides for escalation from the Development manager to a nominated board member.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use industry standard development systems to track and control all configuration and source code changes. These include:
- YouTrack
- Project Locker
- Microsoft Visual Studio
- Visual Source Safe.
Each change request is subject to an assessment of a range of impacts including security. This is then re-assessed and evaluated as part of our quality assurance and testing process and finally validated by regular penetration testing of our services.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We maintain active subscriptions to industry leading threat protection services including Sonicwall. Regular updates are provided about potential threats, security patches are applied automatically and advice provided on how to handle different threats. Microsoft Azure AD also provides assurance around security and authentication.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We have online monitoring and reporting tools covering our live assets. Potential compromises are flagged to the respective team within our organisation who are qualified to make an assessment and deal with or escalate as appropriate. We aim to respond to any potential compromise within 30 minutes of an alert.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Pre-defined processes exist for common events and very serious events that require our disaster recovery policy to be invoked.
Users can report incidents using telephone or email contact.
Incident reports are circulated, using email, as appropriate to relevant users or senior stakeholders depending on the nature of the incident. They may also be posted on our website if appropriate.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £12000 per licence per year
Discount for educational organisations Yes
Free trial available No

Service documents

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