risual Ltd

Microsoft 365 Healthcheck

Microsoft 365 Health Check is part of risual’s Optimise and Support portfolio. It helps organisations continually improve Office 365 services to maintain performance and alignment to organisational and public sector standards. The service includes a security health check to ensure compliance to NCSC guidelines.

Features

  • Delivered by Microsoft certified and experienced support advisors.
  • Uses free Microsoft tools and techniques and risual developed IP.
  • Examines the health of Active Directory and Azure Active Directory.
  • Examines the health of Exchange Hybrid and Online services.
  • Examines the health of SharePoint Hybrid and Online services.
  • Examines the health of Teams and Skype for Business.
  • Provides prioritised recommendations to ensure performance and compliance.
  • Produces a detailed report into the health of cloud services.

Benefits

  • Contributes to continual service improvement initiatives.
  • Maintains alignment with UK government security policies and guidance.
  • Allows understanding of performance impacts throughout Office 365.
  • Provides detailed recommendations to resolve critical and important issues.

Pricing

£500 to £1,200 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@risual.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 9 3 3 0 0 2 5 1 0 3 2 2 2 7

Contact

risual Ltd Bid Management
Telephone: 0300 303 2044
Email: bidmanagement@risual.com

Planning

Planning service
Yes
How the planning service works
When delivering services to clients, risual takes a collaborative and structured approach to fully understand the current and future needs of the buyer. This approach allows both risual and the buyer to develop a strong understanding of the benefits, risks and constraints when considering the implementation of cloud hosting or software services.

Our framework for delivery follows mature and robust processes, built on a combination of Prince 2, Agile and ITIL. This is a repeatable approach to implementing new technology solutions, creating continual business value for buyers. Throughout our planning engagements, risual places the needs of our customers first and with our core principles of co-design, co-development and co-delivery, ensures that we work in partnership with you throughout.

risual's proven approach and methodology drives positive and sustainable transformational change, allowing buyers to realise their business outcomes and objectives throughout the initial planning phase and beyond into BAU.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Office 365
  • Microsoft Exchange Online
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft Enterprise Mobility + Security (EM+S)

Training

Training service provided
Yes
How the training service works
Contributes to continual service improvement initiatives Maintains alignment with UK government security policies and guidance Allows understanding of performance impacts throughout Office 365 Provides detailed recommendations to resolve critical and important issues
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Office 365
  • Microsoft Windows 10
  • Microsoft Azure
  • Microsoft Data Platform
  • Microsoft Windows Server
  • Microsoft Exchange
  • Microsoft SharePoint
  • Microsoft Teams
  • Microsoft Security products and services
  • Microsoft Dynamics 365

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Risual deliver robust quality assurance across three primary areas; Documentation, Technical and Project Management. In all aspects of project delivery, risual conforms to the Government Service Manual & NCSC security guidelines, ensuring we remain aligned to international standards and vendor best practice.
Documentation: All customer document deliverables are peer reviewed within risual to ensure conformance to the subject matter for accuracy and completeness prior to releasing to the customer. This relates to all strategy, design, planning, project and support documents issued by risual as part of any engagement.
Technical: Ensures solutions delivered meet security compliance for public sector services and that solutions are implemented in a safe, low risk manner through continuous testing and robust quality control procedures. Performance testing is conducted in partnership with our customers, to ensure baseline key performance metrics are met at the point of delivery and accepted by the customer.
Project Management: Undertaken across all risual projects, including internal governance boards, project reporting and change & stage gate control processes. Internal audits are conducted across the project portfolio to ensure the high standards risual employ are continually met.
risual Managed Services provide daily and monthly update reports, ensuring compliance with SLAs and KPIs.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
Risual Managed Services (rMS) provide a range of cloud support options, providing 24x7x365 support through a team of certified experts, with full support services, including security management for Microsoft Azure, Office 365, Dynamics 365 and AWS. rMS support ensures service disruption is kept to a minimum through comprehensive incident, problem and change management processes, in addition to being flexible to the needs of clients.

risual deliver a comprehensive support model which is highly flexible and delivered in line with UK Government and ISO/IEC 20000 standards with regards maintenance of services through technology refresh cycles with enhanced levels of data and cyber-security management and controls, ensuring a fully compliant managed service.

A Service Design is developed in partnership with the client at the commencement of any support engagement, which details the scope of the service and how risual will work in partnership with the client to deliver the service. This will include agreement of service level agreements (SLAs) and key performance indicators (KPIs).

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times for call tickets are agreed with clients in advance. Our services are flexible to the business needs of the customer, with response times varying from 15 seconds through to 4 hours, dependant on incident severity. We take pride in our customer satisfaction metrics (typically over 98% every month) and as such, are happy to tailor a service bespoke to individual customer requirements and which can be adapted in times of increased business and/or service activity.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Risual Managed Service (rMS), based wholly in the UK, provides clients with a comprehensive range of IT support services. Built on ITIL V3 and ISO/IEC 20000 IT Service Management standards, all staff are Security Cleared (SC) and trained to a minimum of Microsoft Certified Administrator (MCSA).

rMS provide standard, premium and managed services. Service levels and response times are agreed through consultation, ensuring we meet requirements and deliver services that offer value and excellent experience.

Standard Support: Focused on returning existing IT environments to service. Standard Service agreements ensure support for critical services throughout the day.

Premium Support: Focused on maintaining critical services within an existing IT environment. Premium Service agreements ensure 24x7x365 proactive monitoring and security patch management.

Managed Services: Strategic partnership between risual and the client. Helping customers develop and maintain the best possible IT environment to meet business need.

risual appoint an ITIL and ISO/IEC 20000 certified Service Delivery Manager for each support engagement, ensuring a dedicated point of contact for any escalations, issues or queries.

risual has multiple Microsoft escalation points and service contracts including Business Critical phone support, Premier Support for Partners and Cloud Premier Support, allowing us to raise cases with Microsoft if required.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£500 to £1,200 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@risual.com. Tell them what format you need. It will help if you say what assistive technology you use.