Verisec Ltd

Freja eID

Freja eID is an electronic identity on your mobile that allows you to log in, sign and approve transactions and agreements with your fingerprint or PIN.

It lets you monitor and control your digital activities. This MFA product helps your users and citizens avoid ID theft and fraud.


  • Multi-Factor Authentication
  • Identity Management
  • Password removal


  • Identity Management
  • Password replacement
  • Simple Sign-On
  • Electronic Identities
  • Citizen identities
  • Fully encryted
  • Mobile Apps


£0.00 to £0.10 per person per month

Service documents

G-Cloud 10


Verisec Ltd

John Grundy


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No constraints
System requirements Systems linked to should have APIs

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We have a 24hr Service desk who respond within 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels There is no additional cost for support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide support for services installing this.
End user training is not required.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction We hold no data.
End-of-contract process Users uninstall the plug in.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service This is not a desktop product.
Accessibility standards None or don’t know
Description of accessibility Users can use the app to authenticate themselves.

This removes the inconvenience and inherent security risks of using passwords.

Users can decide which services their identity is used and not used with.
Accessibility testing N/A
What users can and can't do using the API The API follows open standards and users can install the product themselves.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment Yes
Customisation available No


Independence of resources It is scaled to have over 20 million concurrent users.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach No data to export
Data export formats Other
Other data export formats There is no data to export
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network We use OCRA to encrypt data in transit

Availability and resilience

Availability and resilience
Guaranteed availability We are a global company who have to operate 24x7.

We have over 20m banking customers.

No refunds are made.
Approach to resilience We have more than one data centre, resilient services within each data centre.
Outage reporting A public dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels We use 2 Factor Authentication and our own app
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Security Policies are managed at board level by the CIO. The security team report to the CIO.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our product is fully documented and has a fortnightly review of components and enhancements.

As a security product all our changes are comprehensively security checked.
Vulnerability management type Undisclosed
Vulnerability management approach We scan for app vulnerability updates on all the usual sources. We deploy patches for security once developed and tested.
We have standard releases every 2 weeks.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We respond to incidents within an hour.

We investigate and test potential compromises with an in house team.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We follow ITIL guidelines to log and investigate incidents,
Users can call or email us if there are incidents.
We provide incident reports for major incidents.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.00 to £0.10 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial At level one of authentication the service is free for ever.
Link to free trial


Pricing document View uploaded document
Terms and conditions document View uploaded document
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