Sitekit Digital Health

Lifebook (PHR Platform)

Lifebook is a technology platform for mobile health applications. It is an application that Sitekit can customise and re-brand to produce healthcare apps targeted at specific care pathways. Lifebook encompasses an electronic Person Held Record (PHR) with additional features for health professional messaging, reminders, pathway alerts and record patient observations.

Features

  • Digital PHR
  • Electronic record to help patients manage their health
  • Enables data sharing throughout individuals' circle of care
  • Customisable to any care pathway
  • Enable interoperability (FHIR, LHCR)
  • Enabling localisation
  • Respond to 'Personalised Health and Care 2020'

Benefits

  • Optimise care pathways
  • Improve patient understanding of health and care
  • Deliver 'Personalised Health and Care 2020'
  • Move from paper to paper-light or paperless
  • Enabling collaboration across service and borders
  • Enable patient activation
  • Enabling Open APIs across services and borders
  • Enable digital transformation of services
  • Establish and share data with a patient's circle of care
  • Improved patient safety & improve quality of care

Pricing

£0.99 to £6 per person

Service documents

G-Cloud 11

993190402402408

Sitekit Digital Health

Daniel Moulin

0845 299 0900

DigitalHealth-Sales@sitekit.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Maintenance releases: from time to time, maintenance releases of the software will be carried out to fix outstanding software faults and maintain compatibility with the current versions of any third-party software used. By default, such maintenance releases will be carried out every three (3) months. This may be varied by mutual agreement.
System requirements Internet connectivity from the commissioning region's networks

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The support provided via the Sitekit Service Desk is via both email and phone, Monday to Friday 9am to 5pm excluding UK bank holidays.

Out of hours emergencies are ticketed via our emergency email address, which goes directly to our out of hours support.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels The following provided as standard: 1)Very High: A security breach whereby a third party gains access to personal data or an individual’s account may be compromised. A security alert that is categorised as being critical to data security. In the event of a security breach, the technician will take immediate action to limit further unauthorised access to the Infrastructure Applications. Investigative work to provide a resolution will then commence during Service Hours • Response: 30 minutes • Resolution: 8 service hours 2)High - An error that renders the software inoperative or causes the software to fail catastrophically. • Response: 1 service hour • Resolution: 16 service hours 3)Normal - An error that affects performance of the software and significantly degrades the use of the software. A security alert that is categorised as being medium severity. • Response: 1 service hour • Resolution: Best efforts to obtain resolution in 40 service hours 4)Low - An error that affects performance of the Infrastructure Applications but does not significantly degrade the use of the service. A security alert that is categorised as being low severity. • Response: 1 service hour • Resolution: Best efforts to put resolution in the next software release
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started 1x half-day requirements workshop Simple PoC to test core user journeys
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Personal data is stored in the Microsoft Azure Secure Cloud-hosting environment, which is available to end users. Parents can export data on request. Sitekit will work with providers to support data extraction where required.
End-of-contract process Off-boarding the service does not require any data extraction or removal processes. If an agency terminates the Lifebook service, all local interoperability will be stopped. End users will retain a copy of their health and care information.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile-first design principles adopted, native mobile controls are included. All web templates built using responsive web design; experience ultimately dependent on user's device, mobile operating system and browser of choice.
Service interface Yes
Description of service interface Users interact with the product via a timeline interface.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing The product has been tested on: ChromeVox, NVDA, VoiceOver. Lifebook can also be used with operating system screen magnifiers, such as ZoomText Magnifier
API Yes
What users can and can't do using the API Service APIs facilitate the following: - Patient subscription - Data sharing and consent management - Message exchange
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Lifebook is designed to be localised with local services. Project teams can work with Sitekit to customise, offer trusted sources of information guidance, communications and data-recorded.

Scaling

Scaling
Independence of resources ERedbook is built on Microsoft's Azure - platform services designed for on demand scalability to serve business-critical applications for many millions of users. Uptime is guaranteed by SLAs.

Analytics

Analytics
Service usage metrics Yes
Metrics types The following checks are made on a daily basis: • Services running correctly • Applications running correctly • Security and systems alerting running correctly • Number of registered users Monthly checks: • Release plan for new versions of services, applications • Security and support patches • Service utilisation • Support issues requiring escalation

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach End users can export their data via the platform from Cosmo database stored in Microsoft Azure.
Data export formats Other
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% - Service credits if Sitekit does not meet this level. Azure services according to Microsoft Azure SLAs:https://azure.microsoft.com/en-gb/support/legal/sla/
Approach to resilience Available on request
Outage reporting Via Microsoft Azure status portal: https://azure.microsoft.com/en-gb/status/ Or additional tooling (e.g., Application Insights: https://azure.microsoft.com/en-gb/services/application-insights/) An agency may commission Sitekit to monitor and report outages on its behalf.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to management interfaces and support channels is restricted via username and password.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Centre for Assessment Ltd
ISO/IEC 27001 accreditation date 24/10/2018
What the ISO/IEC 27001 doesn’t cover Our statement of applicability covers all the controls defined by ISO27001 with the exception of 14.2.7 Outsourced development and 11.1.6 Delivery and Loading Areas because they do not apply to us
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All Sitekit staff are required to be aware of and comply with Sitekit's ISO 27001 ISMS (Information Security Management System), which documents Sitekit's security policies. Some policies will apply to all staff; some policies to specific departments or roles. All staff are must alert Sitekit's ISM (Information Security Manager) if they observe a policy breach; all staff are encouraged to alert the ISM if they see an opportunity for policy improvement.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Sitekit maintains an ISO27001 compliant vulnerability management process, available on request. Sitekit carries out threat-modelling as part of software design under the company's SDL (Secure Development Lifecycle); mitigation actions are then put in place. Sitekit will deploy patches either as part of scheduled software maintenance or immediately when Sitekit becomes aware of a Critical vulnerability. Sitekit runs frequent training sessions on emerging internet security threats.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Sitekit maintains an ISO27001 compliant protective monitoring process, available on request. Potential compromises are assigned the highest priority under Sitekit's SLA (Critical) and immediately investigated.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Sitekit maintains an ISO27001 compliant protective monitoring process, available on request. Potential compromises are assigned the highest priority under Sitekit's SLA (Critical) and immediately investigated.
Incident management type Supplier-defined controls
Incident management approach Sitekit maintains an ISO27001 compliant incident management process, available on request. Users would raise a support request with Sitekit's support desk; Sitekit will investigate the support requests and categorise as an incident if appropriate to do so. Sitekit maintains an ISO27001 compliant incident report template, available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.99 to £6 per person
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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