Fordway

Fordway Application and Service Availability Monitoring

Fordway Fordway Application and Service Availability Monitoring (ASAM) ensures SLA adherence for contracted cloud services or other service providers (e.g. against defined SIAM model) are performing. Can identify exactly where performance issues reside and which service provider owns the problem. Works with public cloud services (Azure, AWS, Google)

Features

  • Unified service view across multiple suppliers and in-house providers
  • Enables service level management across distributed IT Service supply chains
  • Customised service views, including organisation and department specific views
  • Service level monitoring; service level policies and measurements
  • Service views to measure the supply chain’s adherence to SLAs
  • Integration with an organisation’s or partner’s service management toolsets
  • ITIL process integration; identification of qualifying events and incident
  • Drill-down capability for problem management and identifying root cause
  • Monitor any private or in-house cloud service
  • PSN and NHS N3/HSCN services (with OFFICIAL separation) monitoring

Benefits

  • Service level management of suppliers and organisational IT supply chain
  • SLA adherence and compliance mapped to your organisational needs
  • Flexibility to move service monitoring between suppliers
  • Supplier independent performance reporting; audit suppliers and validate their performance
  • Identifies where performance issues reside and who owns the
  • Integration into majority of public cloud IaaS, PaaS, SaaS services
  • Integration includes: Microsoft Azure, Amazon Web Services, Google Cloud Platform
  • 24x7x365 support with UK based staff
  • Optional integration with customer or SIAM provider's ITSM toolset

Pricing

£250 to £4,000 a unit a month

Service documents

Framework

G-Cloud 12

Service ID

9 9 3 0 1 3 6 7 5 7 0 6 4 8 7

Contact

Fordway

Richard Blanford

01483 528200

tenders@fordway.com

Planning

Planning service
Yes
How the planning service works
Fordway have standard engagement documentation and migration templates which will be utilised within their project planning.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Fordway IaaS
  • Fordway PaaS
  • Fordway DaaS
  • Microsoft 365 Suite (F1, E3, E5)
  • Microsoft Azure
  • Amazon Web Services
  • Fordway Connectivity and Access Service
  • Fordway IT as a Service
  • Fordway PSN Gateway Service
  • Fordway Security Management as a Service

Training

Training service provided
Yes
How the training service works
The training service is tailored to the buyer and dependent on the service provided
Training is tied to specific services
Yes
Services the training service works with
  • Fordway IaaS
  • Fordway Paas
  • Fordway DaaS
  • Microsoft Azure
  • Microsoft 365, Office 365, Dynamics 365
  • Amazon Web Services
  • Fordway Cloud Monitoring as a Service
  • Fordway IT as a Service
  • Fordway Security Management as a Service

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Fordway have standard documents and templates to support customers on their security monitoring requirements in the cloud with independent advice and recommendations.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Fordway IaaS
  • Fordway PaaS
  • Frodway DaaS
  • Microsoft 365, Office 365, Dynamics 365
  • Microsoft Azure
  • Amazon Web Services
  • Fordway IT as a Service
  • Salesforce
  • Service Now
  • Most other SaaS providers

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Fordway have standard quality assurance and performance testing documentation and templates which will be tailored in line with the service design.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security Monitoring and Event Analysis (as a Service)
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
  • Virtual CISO service
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Fordway have a wide rage of hosting, software and support services which include:
Fordway IaaS,
Fordway PaaS,
Fordway DaaS,
Fordway Cloud Intermediation Services,
Fordway Identity and Authentication Management,
Fordway Data Storage Service,
Fordway Cloud Monitoring as a Service,
Fordway Cloud Security Management as a Service,
Fordway Security Monitoring as a Service,
Fordway Disaster Recovery as a Service,
Fordway Backup and Restore as a Service,
Fordway Endpoint Protection as a Service,
Fordway Service Management Service,
Fordway Server Hosting Service,
Fordway Patch Management as a Service

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 incident 24 x 7, 15 minute response.
Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Supports the assistive technologies support by the base browser
Support levels
Fordway have a standard SLA for hosting and software services

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£250 to £4,000 a unit a month
Discount for educational organisations
No

Service documents

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