EasySharePoint

SharePoint Intranet

EasyShare is the award-winning, market-leading intranet ‘in-a- box’ product for Microsoft Office 365. EasyShare brings together best of breed tools including Skype for Business, Outlook, Yammer, Teams, Groups, Delve and Video into one easy solution – including social features in a mobile ready platform.

Features

  • Works with all the Office365 applications
  • Apply your brand, create the information architecture you need
  • Instant technical delivery rather than months of development time
  • Fully responsive mobile and tablet experience, always up to date
  • Scalable and multi-lingual, proven in multinational organisations
  • Any SharePoint developer can extend the product
  • Hybrid options available
  • Integrated into the Microsoft stack
  • Intuitive to use, minimal training requirements
  • Can be accessed from any device from anywhere

Benefits

  • Intuitive for employees to use
  • Social features

Pricing

£0.20 to £5 per person per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

992711702876842

EasySharePoint

Sasha de Speville

0203 176 7605

s.de-speville@easysharepoint.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft SharePoint on Office365
Cloud deployment model Public cloud
Service constraints Microsoft SharePoint is required - whether the implementation is cloud-only using SharePoint Online (Office365) or a hybrid configuration with SharePoint 2013 0r 2016.
System requirements Microsoft SharePoint

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 9am – 5pm, Monday to Friday (excluding any UK public or bank holidays).

Weekend support can be arranged within a Premium Support contract or on an ad hoc basis.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels EasyShare licenses cover Software Assurance, providing users with bug-fixes and new features over the lifetime of the agreement.
Clients receive access to Zendesk, through which they can report issues. If a client logs an issue EasySharePoint ensures an initial response time of 24 hours. Following this acknowledgement, EasySharePoint will investigate to confirm if the issue is a core defect (being a material defect that EasySharePoint can reproduce and determines to be a bug in the object code), the severity of the bug and the target release date of a fix.
In the case of medium and low severity bugs, EasySharePoint will use its reasonable endeavours to resolve the issue in the next major release unless the next major release is due less than four weeks from the date the issue is reported. Otherwise, EasySharePoint will use its reasonable endeavours to resolve the issue in the next major release after that.
EasySharePoint will use its reasonable endeavours to resolve high-severity bugs with a minor release of the current release.
We do not provide a technical account manager or cloud support engineer as part of the license agreement, though provisions may be made with clients outside of the license agreement.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide clients with the following:
• Onsite training
• Online training
• Access to the client extranet, where they can access documentation including user guides, install guides, prerequisite documents
• Access to the client community, through which clients can pool their experiences for each other’s mutual benefit
• Access to Zendesk, through which clients may directly request support from EasySharePoint
• Best practice guidance around:
o Design
o Information architecture
o Launch planning
o Content preparation
o Governance
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Training videos
End-of-contract data extraction EasyShare sits on the SharePoint online platform. This means all your data resides in SharePoint. Therefore when the contract ends your data remains in situ, in SharePoint, available to you.
End-of-contract process The contract price provides you with the use of the EasyShare product, documentation and software assurance (ie support, bug fixes and updates) for the duration of the contract.
There is no additional cost to exit a contract or to get hold of the data in any way whatsoever. When the contract ends, the data remains in SharePoint online and available to the customer.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The differences are primarily in the page layout so the display is optimal for different form factors.

Our service allows the creation of rich text web content; this is more limited on mobile, though content can still be created.
Accessibility standards None or don’t know
Description of accessibility Our service is a tool that lets you create an intranet on the SharePoint online platform. The tool itself utilises SharePoint online which is not WCAG compliant. However the intranet that is created (for end users) can be up to WCAG 2.0 AAA compliant depending on content.
Accessibility testing Because our tool is based on SharePoint online which is not WCAG compliant, our product is not, so we do not carry out testing. This is not an issue as the users of the tool are a limited number of administrator staff within the organisation. Additionally, the intranet that is created (for end-users) can be up to WCAG 2.0 AAA compliant depending on content.
API Yes
What users can and can't do using the API EasyShare is built on the SharePoint online platform and all data is stored in SharePoint. SharePoint comes with an API and in fact has recently lauched a SharePoint Developer Framework which allows full manipulation of the environment (data and functionality).

This can be accessed and used with any recognised javascript framework of your choice.

Answers below are with respect to the SharePoint API / Developer Framework.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All elements can be customised.

1) Our visual design can be customised using a purpose built interface that lets you control all aspects of the design, including images, colours, fonts, CSS and even javascript. This level of customisation can be achieved by a competent sharepoint administrator - no technical skills required.

2) Much functionality can be customised too and new features added in. This would require someone with frontend development skills and a good (developer level) knowledge of SharePoint. Customisations can be achieved in many ways, the most common would be as follows: If a customer requires a web part (i.e. a widget) or a template to behave differently, then they would clone the one provided, and make customisations to their version. This would avoid customisations being overwritten by product updates.

Scaling

Scaling
Independence of resources Our product is built on SharePoint online which runs on Office 365 on Azure, Microsoft's cloud service. This is a service on a global scale and is built to withstand peaks in demand; guarantees form part of any customer's service agreement with Microsoft to use Office 365.

Analytics

Analytics
Service usage metrics Yes
Metrics types Our product sits on the SharePoint online platform, which has analytics built in. Additionally we provide simple out of the box so other anlaytics packages can be used.

This is with regard to the Intrante created using EasyShare and SharePoint.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Our product sits on the SharePoint Online platform and all data is stored there. Therefore there are several ways of exporting data depending on the type of data.

* Export data stored in lists to excel, csv etc using SharePoint's data export features.

* Download documents very easily (and in bulk) as SharePoint document libraries can synched in File Explorer and manipulated there.

* A developer could write code to export all data using the SharePoint API

* Several tools could be used that allow users to export data, including page content data, from SharePoint e.g. Metalogix, Sharegate, AvePoint
Data export formats
  • CSV
  • Other
Other data export formats
  • Native file format (if the data is a file)
  • MS Excel
  • XML
  • MS Project
  • MS Access
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our product is built on SharePoint online on the Azure platform, which provides the availability. Therefore the SLA is that that would exist between the customer and Microsoft for their Office 365 tenancy.
Approach to resilience Our product is built on SharePoint online on the Azure platform, which provides the resiliance. Information on how this is made resilient is available from Microsoft.
Outage reporting Planned outages to the EasyAdmin component are pre-announced via email and via the EasyAdmin application which also maintains a status report during outages. Unplanned outages are reported via email and the service desk application.

Outages to the Office 365 component are announced by Microsoft via various channels.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels EasyShare is built on SharePoint online which has a sophisticated permissions model. There are different levels of "Management interface" each of which can be controlled using Office 365 roles or SharePoint roles and permissions.

Our support staff only have access to a customer's intranet if a customer grants it, in which case the customer can control exactly what we can see and do.

Our support channel is separate. We use ZenDesk, which has it's own roles and permissions model allowing us to restrict access to any particular customer's support issues to that customer's named staff and our support staff.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Security risks are identified and discussed throughout and between business units, with all significant matters discussed at board level to align risk assessment with company strategy.
Within that structure named individuals are responsible for researching and enforcing security and risk polies.
Information security policies and processes Owners are designated for all critical components. These systems and assets are fully documented and have defined security requirements around change management. These include an audit trail and a reporting structure through each business unit to the board where risks are discussed before any production changes.
Employees are held accountable to breaches of these agreed procedures.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All code in development is held securely within a version controlled source control system (Visual Studio Team Services). All code goes through an internal review process before being released to a quality assurance environment. Once there is it subjected to further review and security testing before release to the production environment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The product is built on the Microsoft Office 365 and Azure platforms and EasySharePoint actively monitors official and unofficial channels for threats to those platforms and the protocols around them. When a threat is assessed that impacts EasyShare patches can be deployed as soon as a mitigation is available.
Protective monitoring type Undisclosed
Protective monitoring approach The EasyAdmin application component is monitored for tampering every fifteen minutes for cryptographic hash changes. When compromise is indicated the EasyAdmin component is disabled pending investigations.
Incident management type Undisclosed
Incident management approach Defined processes exist for responses to outages and compromises (real or suspected). These processes are rehearsed on a regular basis. Users report incidents via a helpdesk or direct communication with a named customer services representative depending on the severity of the problem. Customer incident reports are provided via the helpdesk.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.20 to £5 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Licences for 10 users for 21 days.
(We recommend 2-3 days of additional consultancy services to support your free trial.)

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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