Responsiv Solutions Ltd

Responsiv Unity Digital Enterprise Platform

A unified platform capable of delivering SOA integration, business process, API lifecycle management, operational decision management. Transforms and consolidates data making it accessible to websites, systems, and partners. Aggregation of real-time information from multiple sources driving maximum benefit from data assets. Assured integration with partners using secure identity access management.

Features

  • Full Enterprise Service Bus (ESB) Capability
  • Over 100 integration connectors available out of the box
  • Drag-and-drop no-code node deployments, graphical management console
  • Native SNMP connectivity
  • Control of distributed nodes deployed across all cloud platforms
  • Integration with your GIT repository
  • Includes IBM Integration Bus v11 and IBM App Connect Professional
  • Includes IBM Business Process Manager
  • Includes IBM Operational Decision Manager (ODM)
  • Includes IBM API Connect and IBM vDataPower

Benefits

  • Quickly migrate your existing integrations to the cloud
  • Lowers the cost of maintenance over point to point interfaces.
  • Reusable implementations
  • Enterprise-grade middleware capable of supporting organisations large and small
  • A platform to develop loosely coupled architectures for SOA solutions
  • Business users are able to create and manage business rules
  • Ensure compliance with business rules and complex regulation.
  • Seamless connection of on-premise and cloud applications
  • Seamless integration with existing infrastructure management tooling using SNMP
  • Easily create, assemble, manage, secure, scale and socialise your APIs.

Pricing

£2000 per unit per month

Service documents

G-Cloud 10

992651637185220

Responsiv Solutions Ltd

Henry Cressey

+44 (0)7968 270895

henry.cressey@responsiv.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements
  • VMWare or Intel Containerisation cloud platform
  • Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday to Friday business hours but 24/7 available if required

1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 2 hours

2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 2 business hours

3 - Minor impact:
Indicates the service or functionality is usable .
Response: Within 4 business hours

4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Included within the price for Production environments only
Severity 1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 2 hours

Severity 2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 2 business hours

Severity 3 - Minor impact:
Indicates the service or functionality is usable .
Response: Within 4 business hours

Severity 4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day

On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training and mentoring can be provide as required (charges apply).
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This service does not store enterprise data
Configuration information and business process definitions can be extracted using open formats and industry standards for this product.
End-of-contract process There are two options on the contract:
- At the end of the contract, it will auto-renew for the same period again
- At the end of the contract, it will terminate. You will no longer be able to use the service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems Linux or Unix
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing Responsiv have not completed any interface testing with users of assistive technology
API No
Customisation available Yes
Description of customisation Using the provided tooling users can implement system to system integration and business processes

Scaling

Scaling
Independence of resources Users will deploy Responsiv Unity on the cloud platform of their choice. The service available will be subject to the choice of cloud the client makes and whether the environment is running in dedicated, or multi-tenanted mode

Analytics

Analytics
Service usage metrics Yes
Metrics types Process visibility (BPM)
Flows are monitored in real-time and information provided in SNMP format that can integrate to the clients SNMP-enabled monitoring platform.
Additionally Responsiv Unity can be integrated to the Responsiv Assist ServiceDesk so that exceptions can raise incidents in real-time.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach Responsiv Unity only manages data in transit. Where any in-flight data is stored suitable cryptographic controls can be implemented to prevent unauthorised access.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach This service does not store enterprise data Configuration information and business process definitions can be extracted using open formats and industry standards for this product.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Responsiv Unity will run behind the buyers firewalls. If connectivity is required between networks Responsiv Unity is able to encrypt content not intended for public or unauthenticated viewing when transferring content over public networks using a suitable cryptographic protocol, such as HTTPS, SFTP, and FTPS
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Responsiv Unity is designed to run behind the buyers firewalls. If connectivity is required between networks Responsiv Unity is able to encrypt content not intended for public or unauthenticated viewing when transferring content over public networks using a suitable cryptographic protocol, such as HTTPS, SFTP, and FTPS

Availability and resilience

Availability and resilience
Guaranteed availability To be confirmed depending on the deployment of Responsiv Unity across the Buyer's hybrid cloud platform and the number of Unity nodes.
Approach to resilience Responsiv Unity will be deployed on a Buyer supplied cloud of their choice Overall resilience will rely heavily on the choice of platform.
Responsiv Unity can be deployed across multiple cloud instances and across multiple nodes to provide the required level of resilience. The Buyer will have to consider any cost implications.
Outage reporting Responsiv Unity has embedded a comprehensive set of SNMP functionality. We expect the Buyer will incorporate this functionality within their existing application performance management capability.
As Responsiv Unity will be hosted on the Buyer's chosen cloud platform any outage due to this will be out of scope.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Responsiv maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized Responsiv user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Responsiv Unity will be deployed on the Buyers cloud platform and the security of the service once deployed is therefore under the management of the Buyer.
Information security policies and processes Responsiv as an organisation, is working towards accreditation under the Cyber Essentials framework. This will not affect the security of the service once deployed by the Buyer

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Responsiv Unity will be deployed on the Buyers cloud platform and the configuration and management of the service once deployed is therefore under the management of the Buyer.
Vulnerability management type Undisclosed
Vulnerability management approach Responsiv Unity will be installed behind the Buyer's firewall therefore responsibility for penetration testing and vulnerability assessments will rest with the Buyer.
The core parts of the product are based on IBM enterprise grade software.
The highest risks will be generated in how the Buyer develops integrations and business processes and their accessibility outside their firewalls. Responsiv can provide additional consultancy and advice (at extra cost) to review the Buyers implementation of security of integrations and processes
Protective monitoring type Undisclosed
Protective monitoring approach Responsiv Unity will be installed behind the Buyer's firewall therefore responsibility for protective monitoring will rest with the Buyer. The core parts of the product are based on IBM enterprise grade software that facilitates logging of most aspects of the platform. The Buyer will therefore have a comprehensive set of tooling with which to integrate their protective monitoring of the Responsiv Unity platform with their existing infrastructure.
Responsiv can provide additional consultancy and advice (at extra cost) to review the Buyers implementation of protective monitoring.
Incident management type Undisclosed
Incident management approach Incident management for Responsiv Unity is through integration with Responsiv Assist. The platform is capable of automatically raising incident tickets on the Responsiv Assist Portal.
Responsiv Assist is available Monday to Friday during normal business hours and is supported by an ITIL platform. If a Buyer requires extended hours of support this is available at extra cost through the Responsiv Assist service on G-Cloud

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2000 per unit per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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