Medical Data Solutions and Services LTD

Cloud Software - Web and Mobile Development

MDSAS are world renowned for the delivery of national and international cloud-based software solutions.

MDSAS have particular experience working with the NHS to deliver national registries to support the management of clinical services. In addition MDSAS develop innovative referral, triage and advice and guidance systems incorporating app-based image submission support.

Features

  • Referral, triage and advice and guidance systems
  • National Clinical Information Systems
  • Public Health Surveillance Systems
  • Patient Home Therapy Systems
  • Video consultation and conferencing
  • Secure image capture and transmission
  • Patient and Clinician App Development
  • Clinical and Service Dashboard Development
  • National Registries for Clinical Service Management
  • Data Analytics and Business Intelligence

Benefits

  • Improved use of NHS resources
  • Supporting patients treated outside of hospital
  • Helping clinicians and commissioners to improve patient care
  • Improved access to data to support clinical services
  • Facilitates better use of IT technologies to assist clinicians
  • Streamlining of patient pathways
  • Supports changes in service delivery
  • Involving patients directly in their care
  • Supporting improvements in community led care

Pricing

£5000 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 9 1 3 0 7 1 9 1 5 9 2 8 4 0

Contact

Medical Data Solutions and Services LTD

Rob Hollingsworth

01612777917

rob.hollingsworth@mdsas.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No service constraints
System requirements
No specific system requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support issues are classified and responded to in accordance with our priority management procedures which classify issues as P1, P2 and P3 depending on level of severity. Definition of these classifications can be found in our terms and conditions. Weekend support is available at additional cost if required.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Guaranteed response times depend on priority of the item(s) affected and severity of issues.

Issue severity
Fatal Severe Medium Minor
Item priority
1 15 minutes 15 minutes 30 minutes 60 minutes
2 30 minutes 30 minutes 45 minutes 60 minutes
3 60 minutes 60 minutes 75 minutes 90 minutes

Response times are measured from when clients submit requests.

Response times apply during standard working hours (8:30am — 5.30pm), unless contract includes provisions for out of hours support.

Resolution times

Issue severity (see Severity levels section, below)
Fatal Severe Medium Minor
Item priority
1 1 hour 1.5 hours 2 hours Best effort
2 2 hours 4 hours Best effort Best effort
3 4 hours Best effort Best effort Best effort

Severity levels

The severity levels shown above are defined as :
• Fatal: Complete degradation — all users and critical functions affected. Item or service completely unavailable.

• Severe: Significant degradation — large number of users or critical functions affected.

• Medium: Limited degradation — limited number of users or functions affected. Business processes can continue.

• Minor: Small degradation — few users or one user affected. Business processes can continue.

We provide a dedicated account manager on all G-Cloud accounts.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
For all applications MDSAS provide a combination of online training materials, user documentation (user manuals) and if required onsite training.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
MDSAS will work with clients to transfer data securely in a format required by the client.
End-of-contract process
All services are included in the price of the contract, there is no additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our applications use responsive web design which automatically tailor the user interface for the device it is being used on. Functionality remains the same between mobile and desktop use.
Service interface
No
API
Yes
What users can and can't do using the API
Our systems utilise API's for integration with multiple existing information systems such as EPR's (Electronic Patient Record Systems), GP Systems, Clinical Study Databases and NHS Digital Solutions.

The API's are configurable in a bespoke manner for each specific application according to client requirements.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All elements of our applications are customisable on a bespoke level in accordance with client requirements. We have a highly experienced inhouse development team to carry out customisations, working with clients to guide them on how best to carry out customisations and implement solutions.

Scaling

Independence of resources
MDSAS infrastructure has significant capacity to meet the needs of increased demand. Should additional infrastructure resources be required for applications these can be quickly made available.

MDSAS manage all their servers and systems inhouse thus are able to respond quickly to need and client requests.

Analytics

Service usage metrics
Yes
Metrics types
MDSAS provide a number metric mechanisms to provide information on service usage. These include Google Analytics, Real-time dashboards, subscription reports and email alerting.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
Encrypted Personally Identifiable Data in databases
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Our systems have reporting functionality which allows the export of data locally in a number of formats including pdf, word, Excel etc.

Users may also make a request for data through our central support desk which will then be provided to them securely and in accordance with information governance policies.
Data export formats
  • CSV
  • Other
Other data export formats
  • SQL Server database
  • Pdf
  • Excel
  • Word
  • Tif
Data import formats
  • CSV
  • Other
Other data import formats
  • SQL Server Database
  • Excel
  • Other database formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The level of guaranteed uptime depends on the priority level of each item, as per example below:

Priority level Guaranteed uptime
1 99%
2 97%
3 95%

Measurement and penalties
System availability is measured over each calendar month. It is calculated to the nearest minute, based on the number of minutes in the given month.

If system availability drops below the relevant threshold, a penalty will be applied in the form of a client credit with the following month’s fee payable by the client reduced on a sliding scale.

The level of penalty will be calculated depending on the number of hours the service was unavailable, excluding any system outages permitted by the SLA as per example below:

Priority level Penalty per hour
(Pro-rated to nearest minute)
1 5% of total monthly fee
2 2% of total monthly fee
3 1% of total monthly fee

Normally system outages will be planned and agreed with at least a one week notice period, communicated to all users. Some outages may be required in a shorter period.

Important notes:
• Uptime penalties in any month are capped at 50% of the total monthly fee.
• Uptime measurements exclude periods of routine maintenance.
Approach to resilience
Multiple data centres with server mirroring. Further details available on request.
Outage reporting
MDSAS provides a centralised web portal dashboard to display real-time updates on service status / outages. In addition to this MDSAS provides a central support desk (email and phone) to respond to queries about service status.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Physical access controls, IP and port-based restrictions, VPN, user authentication, application audit and logging.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • NHS Information Governance Statement of Compliance (IGSOC) Level 3
  • Cyber Essentials
  • Information Commissioners Office (ICO) DPA Registration

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
NHS Information Governance Statement of Compliance (IGSOC)
Data protection Act
GPDR
Information security policies and processes
MDSAS is registered and approved with the NHS Information Governance Statement of Compliance (IGSOC). This is required to demonstrate organisations have the necessary policies and processes in place to manage patient identifiable data.

MDSAS is registered at level 3 (highest) with IGSOC. Further details on the policies and processes required to be in place for IGSOC can be found here https://www.igt.hscic.gov.uk/resources/About%20the%20IG%20Toolkit.pdf

All MDSAS staff have thorough training on these policies, and are monitored to ensure that these are followed.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
MDSAS operate a formal change management request process whereby clients can request alterations to services which are then approved and scheduled accordingly in accordance with MDSAS's Agile project delivery methodology.

Before approval all changes are assessed for their impact on system functional stability and security.

Changes to applications are tracked through version release history with all updates documented and numbered.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
MDSAS is registered with the government cyber essentials scheme which demonstrates our compliance with and commitment to cyber security.

Patches are applied to MDSAS infrastructure as released

We receive information about potential threats from the NHS Digital service CareCert which also provides a weekly bulletin about potential threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
MDSAS carry out regular monitoring for potential compromises using a combination of methods (available on request). Any compromise is considered as a priority 1 escalation and thus attended to immediately with direct communication to all affected stakeholders.
Incident management type
Supplier-defined controls
Incident management approach
MDSAS have a centralised helpdesk with email and phone support for the reporting of incidents. When reported these incidents are reviewed and if necessary escalated for rectification work to be completed. Once reviewed and any rectification work completed, stakeholders are contacted with resolution outcomes.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
NHS Network (N3)

Pricing

Price
£5000 per licence per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
In some instances MDSAS can provide access to applications for pilot purposes. Pilot versions are functionally complete to enable a full evaluation of the application.

Time periods for availability of applications on this basis is configured bespoke to particular application.

Service documents

Return to top ↑