ONQU Holdings Limited


The LEAPWORK Automation Platform is an all-in-one productivity tool for automating repetitive processes, from product testing to business verification. Users can build and execute test automation cases from day one with the flowchart-based designer.


  • Automate tests across functions, processes and platforms
  • Build test cases visually
  • Test automation collaboration on one platform
  • Runs on Web, Desktop, VM, Salesforce and SAP
  • Live Dashboards to inform deliver team decisions
  • Plugs into your CD pipeline
  • Integrates with build and release systems
  • Extensive support via documentation, online learning centre and ondemand chat
  • Test Automation Platform


  • Build reusable components
  • Drive automation with external data, i.e. spreadsheets, scripts, etc
  • Schedule cases for repeated execution
  • No need to write code to automate tests
  • Customise automation support strategies


£15995 per unit per year

Service documents

G-Cloud 10


ONQU Holdings Limited

Stephen Priestnall



Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to LEAPWORK comes with native plugins for Jenkins, TFS, TeamCity, and Bamboo and can also be integrated with bug management systems. Set up triggers for scripts, web services, and more.
Cloud deployment model Hybrid cloud
Service constraints The LEAPWORK client req.uires WIndows 10 installation if used.
System requirements
  • Cloud or virtual environment with internet access
  • Local/development environment with internet access
  • Firewalled test network
  • Software licenses need internet access for activation

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA is dependent on agreement with each individual organisation.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing All testing is carried out by our webchat supplier.
Onsite support Yes, at extra cost
Support levels ONQU will provide standard 1st and 2nd Line Support from the UK based on ITIL standard support timeframes P1 – 1 Hour, P2 – 4 Hours, P3 – 48 Hours, P4 – 5 Working days
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A free 14 day trial is provided followed a by minimum viable business outcome assisted and delivered collaboratively with the customer.

Training and support is provided via onsite, online and extensive documentation in pdf and wiki format. This is supplemented with on demand live chat support for an extra cost.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Wiki
End-of-contract data extraction There is a built in mechanism for easy data extraction which creates a zip file.
End-of-contract process No requirement to continue using the software, administration users are able to extract data with built in tools.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Windows
  • Other
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The service is available via a desktop client or through an API.
Accessibility testing None. LEAPWORK is based on a visual workflow
What users can and can't do using the API The LEAPWORK Automation Platform is built on a public REST API that you can easily explore and integrate with other systems such as software build systems, bug-tracking tools and much more.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can customise Workflow, input data sources, scheduling of tests, and reporting


Independence of resources LEAPWORK is designed to scale with multiple servers depending upon load and number of executed test cases. This will be defined in the discovery phase and continually reviewed throughout the life of the LEAPWORK implementation


Service usage metrics Yes
Metrics types Monitor system health around the clock to troubleshoot performance issues. Measure load time and latency, pinpoint slowness, and ensure uptime to improve the end-user experience. Our customers are using the LEAPWORK Automation Platform for monitoring systems within health care, online banking, utility services, and much more.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra support
Organisation whose services are being resold LEAPWORK

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Results can be sent to csv or zip.
Data export formats
  • CSV
  • Other
Other data export formats JSON
Data import formats
  • CSV
  • Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Installation is within the customer's network. Internet access is required to validate licenses only.
Data protection within supplier network Other
Other protection within supplier network Not applicable

Availability and resilience

Availability and resilience
Guaranteed availability Availability is defined based on Customer preference for hosting.
Approach to resilience Available on request
Outage reporting Standard monitoring tools
Leapwork Dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels LEAPWORK access is restricted by defined policies ad there is no remote access to any sensitive or stored data on the host installation
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Information is controlled by the host organisation and access to the software is controlled by the Software Named User Policies

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach LEAPWORK use Scrum and Continuous Delivery agile techniques, and Team Foundation Server for development.
Vulnerability management type Undisclosed
Vulnerability management approach Security Assessments are undertaken on an on gong basis with Change Management control and Update Patching provided at regular intervals. Security Patches are released as soon as possible once a vulnerability has been exposed.

As and when necessary. Standard patches are aimed to be released quarterly with security released as quickly as possible after testing.

LEAPWORKS and ONQU monitor https://nvd.nist.gov/ and capture Vendor Updates. Potential threat analysis undertaken by LEAPWORK Security Team
Protective monitoring type Undisclosed
Protective monitoring approach ONQU typically will work with the host client to use their monitoring processes and configure LEAPWORK monitoring to the hosts own standards and internal polices will possible and if appropriate.
Incident management type Undisclosed
Incident management approach Incidents are managed as part of a standard assessment and management process based upon ITIL service framework with identification and escalation managed by the UK support desk

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £15995 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully featured 14 day trial
Link to free trial https://www.leapwork.com/trial


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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