Pontus Vision

Pontus Vision Open Source GDPR - 2

Support for our Open Source GDPR platform, helping customers automatically extract and track their data to comply with the legislation. Includes Privacy Impact Assessment, and Subject Access Requests, all fully audited.

Platform provides a sustainable data management model that automatically maintains compliance after the 25th May

Features

  • Fully Open Source
  • Automatically Tag Office Docs, E-mails, Databases, Big Data
  • High Security following the 14 NCSC cloud security principles
  • Single Portal for access by Data Protection Officers
  • Find Data affected by Data Leaks
  • Scalable to hundreds of billions of records
  • Data Fully Searchable with Graph Database
  • DSAR requests in seconds, or automated self service portal
  • Ingestion pipeline maintains compliance beyond May 2018
  • ICO's 12 steps to GDPR presented as menu items

Benefits

  • Easy integration with UK Government POLE models
  • Comply with GDPR regulation
  • Provide secure self-service subject access requests
  • Manage and trace privacy impact assessments
  • Manage privacy notices, and trace them to their lawful basis
  • Reduces human resource of repetitive tasks, e.g. data tagging
  • Fastest retrieval of complex data sets
  • Customisable for other uses, e.g. Risk, project management, etc
  • Real time dashboards show %age compliance level

Pricing

£100 to £15000 per instance per year

Service documents

Framework

G-Cloud 11

Service ID

9 8 9 9 0 4 8 7 6 4 1 6 9 1 2

Contact

Pontus Vision

Leonardo Martins

+44 20 7730 8085

lmartins@pontusnetworks.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
GDPR - We recommend using the service on VMs with > 4 cores and at least 16GB of RAM. The server components are java-based, but we only support running RedHat/Centos 7.x. We are also migrating our services to optionally use Kubernetes.
System requirements
  • Dev Sandbox - 4 cores, 16GB RAM
  • Server OS - Linux - Centos / Redhat 7.x
  • Recent Google Chrome, or Edge Browser for GUI
  • Java 1.8 or above

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide 3 support tiers: Platinum, Gold, Silver; the SLAs for each vary according to the severity of the issue. Severity 1 issues in Platinum have 24x7 support w/ 1 hour SLAs for a initial response, whereas Silver Severity 4 is 4 weeks. The full spectrum is available upon request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We use primarily Slack; users can interact with support teams, and ask for tickets to be raised based on the history of the chat.
Web chat accessibility testing
None at the moment.
Onsite support
Yes, at extra cost
Support levels
Silver - max of £10,000/year or 0.00625% of the department's yearly budget.

Gold - max of £30,000/year or 0.01250% of the department's yearly budget.

Platinum - max of £60,000/year or 0.02500% of the department's yearly budget.

Technical account managers and cloud support engineers are available on Gold and Platinum.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Both online and on-site training is available, with class sizes of up to 7 people. User documentation is provided online in the following URL:
https://www.pontusvision.com/pontusvision-gdpr-open-source-it-solution/architecture/
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The data is stored using a Graph Database that is Gremlin / Tinkerpop 3.3.2 compatible. Data can be exported using any of the Tinkerpop mechanisms (e.g. Graphson 3.0.0)
End-of-contract process
At the end of the 12 month support contract, the customer will be contacted and asked to confirm they wish software support to be renewed.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
Linux or Unix
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
The service interface uses primarily REST API calls using JWT tokens for authentication. The Service interface enables users to do the following:
- specify GDPR data sources,
- send data from web forms,
- create web forms,
- generate reports,
- query compliance levels.
Accessibility standards
None or don’t know
Description of accessibility
Users can create forms, get network graphs showing the relationship between POLE (person, object, location, event) data entities, get bar charts of statistics, and dials with scores. The following features are supported: 9.2.7, 9.2.8, 9.2.10, 9.2.13, 9.2.15, 9.2.16, 9.2.18, 9.2.19, 9.2.21, 9.2.22, 9.2.23, 9.2.24, 9.2.25, 9.2.26, 9.2.29, 9.2.30, 9.2.31, 9.2.32, 9.2.33, 9.2.34, 9.2.35, 9.2.36, 9.2.37, 9.2,38.
Accessibility testing
N/a
API
Yes
What users can and can't do using the API
Users can send REST calls JSON messages to do the following: CRUD operations to a Graph Database, including Gremlin / Groovy.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Full RBAC for any action in the system. ACLs can be manipulated via a Web-based interface, or via REST calls. Only users authenticated and authorized as administrators can perform the customization steps.

Scaling

Independence of resources
The system can be installed by the customer as well as a service; the ultimate control is when the customer installs it. When running as a service, customers will be charged for support on the number of servers needed to provide a reliable GDPR service.

Analytics

Service usage metrics
Yes
Metrics types
Total number of transactions, number of attempts and failures and results times
Total number of red/amber/green security threats per system / time period.
Number of individual types of security threats per system / time period
0 - 100 compliance scores for each of the 12 ICO GDPR steps
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The data is stored using a Graph Database that is Gremlin / Tinkerpop 3.3.2 compatible. Data can be exported using any of the Tinkerpop mechanisms (e.g. Graphson 3.0.0)
Data export formats
Other
Other data export formats
JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON over REST calls.
  • Gmail, Outlook, Exchange, SMTP, IMAP
  • Salesforce
  • SAP CRM via JDBC
  • IBM mainframe via JDBC
  • Office documents, Word, Excel, Powerpoint
  • PDF
  • Any Apache NiFi plugin
  • SQL, including Change Data Capture (CDC)
  • Big Data (e.g Kafka, HDFS, HBASE)

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The software may be installed either by the customer on their own cloud or private datacentre, or used as a service hosted by any Cloud provider. The SLA is for the system to remain up for as long as the hardware is operational. Any outages will be refunded on a pro-rate rate of the service fees paid (e.g. if the customers pay GBP 10.00/hour and there is a one-hour outage, then GBP 10.00 will be refunded.
Approach to resilience
The GDPR information is stored in replicated / distributed shards using Elastic Search/HBase, and the rest of the software architecture is largely stateless, and can fail over seamlessly. Full HA, (high availability) protection is available at additional cost. It is up to the customer instruct us the level of resilience required so we can set up the GDPR platform instances to run in heterogeneous datacentres.
Outage reporting
If Cloud hosted, email alerts will be sent. If self-hosted, log entries are generated so the customers'own enterprise monitoring system can be notified.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Multi-level authentication is provided by KeyCloak and Knox.

LDAP authentication is also supported, and our professional services team can also provide Kerberos access as an option.
Access restrictions in management interfaces and support channels
Access is restricted through a customisable RBAC that is configured from a web interface.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
The platform architecture has been verified by the NCSC, (part of GCHQ), and adheres to it's network security procedures and specifications. Our customers are typically top-end financial institutions, enterprise clients and government departmenst and that have very high regulatory standards to fulfill.
Information security policies and processes
Whenever PV-GDPR is on-boarded, we go through the customers'own penetration tests. Any negative results are converted into support tickets that are then tracked and added to the product roadmap. The customer may choose whether or not those tickets and their resolution are made public.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Issues and enhancements are raised, prioritized, and implemented as branches in Git. Upon merging branches into our continuous integration system's development branch, a series of QA steps are performed, including security assessments to ensure that the code does not have a security impact. Once the changes are merged into development, and all tests pass, we create a new release by merging development into the Master branch, where a release is tagged.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our standard for vulnerability assessment for hosted services is to use the Amazon Inspector service (https://aws.amazon.com/inspector/). At the software level, we monitor Jetty and ElasticSearch vulnerability reports at the following sites (since these are the only parts of the product that are exposed to attacks on the server-side):
https://www.eclipse.org/jetty/documentation/9.4.x/security-reports.html
https://www.elastic.co/community/security
Patches are typically packaged and released within 1 week of the disclosed threat's solution being announced.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use parts of our own product to identify abnormal behaviour, such as abnormal CPU utilization, or network I/O. When abnormal behaviour is found, such as a denial of service attack, we go through a checklist that includes looking at OS, networking, and firewall logs, and quickly isolate the suspect environments. We can create new instances of the service within 2 hours from a cold start, and within seconds if the customer decides to have a set of hot-standby instances. Our SLA for a level 1 support issue ranges from 1 hour to 1 day depending on the support policy.
Incident management type
Supplier-defined controls
Incident management approach
We use our support portal as a first port of entry for users to report incidents. Depending on the support policy, and the level of the incident, we have staff on standby to receive text messages and phone calls until an incident is verified. Incident reports can be derived from our support portal.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£100 to £15000 per instance per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A fully working sandbox version of the GDPR platform is provided as docker image. It can be downloaded from the Pontus Vision website
Link to free trial
https://hub.docker.com/r/pontusvision/open-source-gdpr/

Service documents

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