XMAP for Local Authorities

XMAP is a modern cloud-based Web GIS for Local Authorities. It allows you to give mapping data and tools to everyone within the organisation in an easy and structured way. Users can efficiently view, edit, collaborate and analyse geospatial data in order to make better business decisions.


  • Search, edit, query, print, measure and annotate functions
  • Desktop and Tablet enabled
  • Range of OS and public sector datasets included by default
  • Interactive live map publisher for public-facing websites
  • Admin Panel for user and data management
  • Hosting for raster and vector data
  • Data Sync for managing uploads and downloads
  • INSPIRE-compliant web-feed publisher
  • IDOX integration
  • Unlimited usage and user accounts


  • Cross-department working improved
  • Ensure everyone is working from single source of truth
  • Aligns with remote working policies
  • Enables greater collaboration with Town and Parish Councils
  • Promote channel shift using live published maps for the public
  • Reduce reliance and strain on local IT servers and processes


£8000 per licence per year

  • Free trial available

Service documents

G-Cloud 9



Chris Mewse


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints For integration with back-office systems such as IDOX and spatial databases we rely on collaboration with the GIS and IT service providers within the Local Authority.
System requirements Web browser (IE11 or stable channel of Firefox, Chrome,Safari)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 48 hours on a weekday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Unlimited off-site support during 1st month of on-boarding then 6 support tickets per year.

Tickets are not counted if the issues was the fault of the supplier.

Tickets may not be counted at the discretion of the supplier.

Batches of 6 additional support tickets can be purchased for £300.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started One on-site training session is provided for the administrators during on-boarding.

One on-site 'train the trainer' session is provided for a group of team leaders.

User documentation is provided through a website.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Copies of map data will be provided in open raster and/or vector formats.
End-of-contract process The contract includes the export and delivery through online means of any customer map data hosted on the service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility We are working towards WCAG compliance for our interface.
Accessibility testing None so far. We are working towards WCAG compliance which will involve user testing.
Customisation available Yes
Description of customisation The customer logo can be added to the service. This is done as part of the system on-boarding.


Independence of resources Service hosting is suitably powerful to deal with intensive requests from multiple users.


Service usage metrics Yes
Metrics types Number of users.
Number of hits per user per month.
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Data is held in protected databases within a fully segregated data centre and corporate network infrastructure. Only authorised staff members are authenticated through the data centre network. Data stored for the services are kept historically and never removed.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach A web folder will be provided where an Administrator can download the data.
Data export formats Other
Other data export formats
  • ESRI Shapefile
  • MapInfo TAB
Data import formats Other
Other data import formats ESRI Shapefile

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Geoxphere's SLA offer's 99.9% availability for its online services (with 99.999% up-time on data centre). Full SLA documentation is available separately on request. If GeoXphere do not meet the guaranteed levels of availability then a % of the annual fee may be refunded, which will be agreed with the customer on a case by case basis. To date this has never been required. 99.999% up-time on data centre.
Approach to resilience Two copies of all live data stored on SANs with no single point of failure for redundancy purposes. Each SAN has redundant power supplies and hard drives in RAID. Third copy of the data stored at Head Office, Hartley Wintney. Service runs a virtualized infrastructure in VMware environment using N+1 physical host servers, supported by 24x7 VMware support contract. Virtual machines are spread across two separate SANs for redundancy and performance. Multiple instances of all servers, where possible are load balanced for performance. Backups of the virtual server images taken daily. Veeam allows file level restores in case of any data corruption in a virtual machine. Virtual server image backups regularly copied to external hard drive. 2 separate physical networks within the data centre. Check Point firewalls are utilized in a High Availability configuration to ensure that any firewall failure will not impact the service. All critical hardware is covered by a 24x7 “mission critical” 4 hour response contract with the hardware vendor. Patches and updates regularly applied when available. All servers run Kaspersky Endpoint Security for virus and malware protection. Detailed information available on request.
Outage reporting Email alerts are immediately issued to customer administrators to inform them of any interruption of service, along with a regular update regarding the repair & fix, letting them know that service is available again.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Admin Panel access is restricted by username and password given to a customer administrator.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS UK
ISO/IEC 27001 accreditation date 10/4/2015
What the ISO/IEC 27001 doesn’t cover Anything external to the Data Centre IT & Infrastructure
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are building up our Information Security policies and processes and these will be provided to customers on request. Incident management forms part of the Security Incident Reporting Policy as part of the ISO27001 Information Security Management System.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our service is developed and maintained using a source control system and code repository.

Our service goes through beta testing before being made available to all.
Vulnerability management type Undisclosed
Vulnerability management approach Our datacentre firewall detects and allows action to potential threats. These threats are assessed by our IT team and action is put into place.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Regular internal reports are carried out to assess for inappropriate use of the service. Action may involve closing of user or organisation accounts.
Incident management type Undisclosed
Incident management approach We have a number of internal processes in place but are working towards recognised standards.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £8000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial All features included except on-site work and integration with back-end systems.


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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