Zaptic
Zaptic is a ready-made, highly configurable mobile application and management portal to execute and measure standards in distributed operations. Leading manufacturers, retailers and service organisations use Zaptic to do industry 4.0 digital transformations with superior agility and frontline workforce engagement
Features
- Configurable data capture (forms)
- Procedural guidance
- File sharing
- Data visualization
- Knowledge sharing
- Field force management
- Enterprise asset management
- Social & Gmification
- Offline working, device agnostic
- Real-time Reporting & KPIs
Benefits
- Speed to delivery (create digital solutions in minutes)
- Reliability (clicks not code means new solutions work from day-1)
- Adoption (user friendly interface increases adoption & reduces training)
- Connectivity (easily connect with other solutions)
- Upskill (up skill workers through structured guidance)
- Optimization (optimize field resource)
- Paperless operations
Pricing
£1 to £25 a person a month
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
9 8 7 2 8 8 3 6 2 5 8 2 8 1 6
Contact
Zaptic
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Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Can be used as a mobile front end for enterprise systems of record
- Cloud deployment model
- Private cloud
- Service constraints
- Mobile application runs on: iOS (8 or higher), Android (4.4 or higher), Windows (XP or higher)
- System requirements
-
- IOS/Android/Windows device for mobile application
- Web browser for web based client
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
P1 - 1 Hour
P2 - 24 Hours
P3 - 5 Working Days
P4 - 10 Working Days - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.0 AA or EN 301 549 9: Web
- Web chat accessibility testing
- Web chat can be used by users with hearing difficulties
- Onsite support
- Yes, at extra cost
- Support levels
-
08:30 to 18:00, Monday to Friday. Extended hours and public holiday support available at extra cost.
Account manager and technical account manager provided by default - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Within Zaptic all customers have access to an internal consultancy team. They are able to meet in person to create a joint plan for design, delivery & training of the solution. As part of our assured implementation consultants will help with solution design and training.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- All data is accessible and accountable at any time from the web portal. This can be downloaded as a CSV. Data is available for 6 months after any contract ends as well as a complete copy of the dataset is sent on contract termination as standard.
- End-of-contract process
- At the end of the contract data is returned to the client. The instance is frozen and available for data extracts only for an additional 6 months after contract termination. Limited assistance is available in data migration & support.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- All functionality is available in both mobile & desktop, however responsive design of the mobile experience means that the user interface looks & behaves differently
- Accessibility standards
- WCAG 2.0 AA or EN 301 549
- Accessibility testing
- Testing & feedback with users with minor vision impairment
- API
- Yes
- What users can and can't do using the API
- The API can be used to connect Zaptic in to other applications. This enables the data in and data out of flow. Using the APIs it can be used to extend Zaptic to be a mobile front end for large databases or complex systems.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
-
Configurability is a core competency of Zaptic. Using the web portal users are able to build new solutions to different problems in clicks not code. This can be done to:
- Create new applications/mini-apps
- Customize and change analytics & KPi reporting
- Customize business object model and data structure
This can be done by any technical or non-technical user using a drag and drop interface in the portal
Scaling
- Independence of resources
- The Zaptic infrastructure is built from the ground up to deal with automated horizontal scaling, which means no matter the demand peaks the infrastructure will scale to meet that demand before end users are affected.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Application usage, data collection usage & process execution metrics are available in the webportal. These are available in real time 24/7. Admin controls are available for user access compliance.
Full security audit trails are kept & available upon request. - Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Users can export there data through a CSV download in the web portal or through the API.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Standard SLA of 99.95% service up time. Service credits are issued to customers if the SLA is not met. Greater level of service available upon request
- Approach to resilience
- Available upon request
- Outage reporting
- Service outages are reported to all customers via email
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Zaptic has a permission system based on a recursive team structure. Only users who have the correct access permissions can access management interfaces. These permissions are cascaded through access groups.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Identity federation with existing provider (for example Google Apps)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- No
- Security governance approach
- We are compliant with ISO27001 and are aiming for certification Q3 2018
- Information security policies and processes
- Zaptic follows a rigorous information and security policy which follows guidelines set out in ISO 27001
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Zaptic has a comprehensive change management process. All changes are made inline with ISO9001 guidelines. Capabilities are risk accessed and analysed for potential security impacts in the design phase. Tests are designed along side feature requirements which will then later power the test & approval process before being released.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Available upon request
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Advanced monitoring systems in place to track, monitor & analyse threats. Critical incidents are responded to in 1 hour or less. Details available upon request
- Incident management type
- Undisclosed
- Incident management approach
- Automated systems identify and alert Zaptic technical & account management staff. Threats are analysed. When a threat is found the technical team will take immediate action to nullify the threat. In the case that there is any risk to the customer account managers are responsible for communicating with the customer and working together on an action plan
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1 to £25 a person a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Trials are available, typically for a period of 30 days but this can be extended if there is a co-developed success criteria and focus for the trial