Hewlett Packard Enterprise

HPE Managed Cloud Controls - Continuous Cost Control

HPE's Managed Cloud Controls (MCC) service (of Continuous Cost Control and/or Continuous Compliance) is both a consumer and provider where MCC is a provided SaaS service running on the Public Cloud.

Features

  • 6 years of reputable public cloud analysis, migration and support
  • Executive & Operational dashboards showing real-time program cost status
  • API data collection strategy implementation from client vpc
  • Hundreds of successfully completed migration projects
  • Holistic view of costs associated with enterprise cloud program
  • Smart app tagging/mapping of spend, enabling application owner accountability
  • Reconciliation of cloud costs to business case ROI/TCO projections
  • Cost anomaly monitoring/alerting, with recommendations for cost optimisation
  • HPE’s expertise to identify and execute proven cost saving opportunities
  • Costing overview including legacy & projected application & infrastructure costs

Benefits

  • Reduced time, cost and complexity of costing analysis
  • HPE’s expertise provides ongoing recommendations for public cloud cost analysis
  • Executive & operational dashboards showing real-time status of program costs
  • Managed services with HPE expertise
  • Custom and ad-hoc costing report creation
  • Business event monitoring and notification
  • Assists client with cost management

Pricing

£15.55 per instance per month

  • Free trial available

Service documents

G-Cloud 10

985477212339913

Hewlett Packard Enterprise

UK Public Sector Frameworks

+44 141 619 0131

psukframeworks@hpe.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to CloudHealth Technologies
Cloud deployment model Public cloud
Service constraints Currently supports AWS with Azure Support targeted for Fiscal Q4 (Oct 2018). No support at this time for Private, Hybrid or GCP.
System requirements Read-only access to public cloud for client monitoring and reporting.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 hour during support hours | M-F: 9a-8p Eastern Time (Support Hours)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Managed Cloud Controls provides 3 levels of Tiered Support: Tier 1 Technical Client Support is client facing to address technical & non-technical service questions; to triage client requests, assign the appropriate level of severity, resolve where possible & escalates to Tier 2 as required.
Tier 2 Technical Support addresses technical issues escalated from Tier 1. This will be a high priority point of escalation for Severity 1 and 2 issues. This will also be the first point of escalation for alerts from service monitoring. Tier 3 Technical Support is defined as issues with 3rd party services, API’s, etc.
There is a percentage of a dedicated Technical resource as required.
There is no cost for the various support levels to maintain service stability and integrity.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Managed Cloud Controls provides comprehensive onboarding for a pre-determined number of users, including account connectivity, framework connectivity, user familiarity with client dashboards, managed services review and reporting overview. We offer users access to the support portal containing featured knowledge base articles, FAQ's and release notes.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The user can extract their data through self service reporting.
End-of-contract process The contract traditionally is a 12 month engagement. We do incorporate client feedback into our roadmap planning and option moving their recommendations into production as we see fit.

We do custom development as needed and as the client is willing to pay for the expected functionality. This price varies based on hours required to complete the level of effort.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The service is not accessible for use with adaptive technologies.
Accessibility testing None.
API Yes
What users can and can't do using the API On request, custom API's can be written to allow the client to ingest data outside of the Managed Cloud Controls dashboards.
API documentation No
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Custom reports can be generated based on customer requirements. This additional development may or may not be outside the existing SOW. These reports are written by the MCC staff and validated against client's requests.

Scaling

Scaling
Independence of resources We honour a 99.5% uptime with multiple AZ coverage dependent on AWS's 99.99% uptime.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold CloudHealth Technologies

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach The MCC applications utilise RDS DBs, whose native functionality provides AES-256 encryption
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Clients can export their data using ad-hoc or self-service reporting through Managed Cloud Controls.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Application response time @ 99.99% and Application availability @ 99.9%.
Approach to resilience It's available on request.
Outage reporting Managed Cloud Controls notifications are available via the public dashboard at https://mccsupport.cloudtp.com/hc/en-us. Additionally, we communicate alert notifications via emails to identified client points of contact.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Zendesk, the platform Managed Cloud Controls uses to manage support, has 3 roles; admin, agent and end user.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Less than 1 month
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • AWS Managed Services Partners Certification
  • AWS Financial Services Competency Certification

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The HPE Information Security Policy details who is responsible for the creation, review and approval of policies. Additionally, as-needed (but minimally, annually) these are reviewed to enable the effectiveness of the policy. There are detailed roles and responsibilities for information security who own the development and maintenance of the overall strategic security plan to enable its a consistent implementation of information security across the organisation.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Managed Cloud Controls tracks and manages product changes via Jira while code is in Source Code Management. Infrastructure is automated through build tools. All code is periodically scanned for vulnerabilities.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Veracode threat assessment scanning is used to better determine threats to the Managed Cloud Controls platform. Threats are remediated either via "Hotfixes" or during the normal, bi-weekly release schedule, depending on level of the threat and impact to the platform.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach In addition to the built-in AWS monitoring, we use an SIEM for log aggregation and issue investigation. IDS and IPS systems are on the roadmap.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The Managed Cloud Controls platform has a client portal to update clients about the status. There is also the means to submit a ticket via the portal as well as via email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15.55 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A no charge two week engagement using HPE’s continuous compliance offering to provide a client with a summary of any cloud service provider's violations of HPE best practices.

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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