Mydex Data Services Community Interest Company
Inclued Platform Orientation and planning services
A series of briefing and training sessions, including workshops and support services to orientate and educate project teams seeking to adopt cloud services which take a citizen centred approach to delivering seamless engagement solutions for the delivery of personalised notifications and easy access to services and two way feedback
Features
- Overview of the Inclued Platform features and functions
- Designing new subscriber dashboards
- Creating new incentives and offers
- Process and techniques for building ROI and SROI
- Creating two way engagement feedback loops
- Prioritising policy and programme areas for adoption
- Signposts the right resources and information
- Building implementation roadmaps
- Provisioning support for new subscribers
- Strategies and techniques for citizen recruitment and engagement
Benefits
- Improved engagement with citizens and higher adoption rates
- Faster, more efficient planning and implementation
- Skills transfer to local teams
- Access to expert services in support of local implementations
- Effective business case building for ROI/SROI and impact
- Continuity of support during transition to integrated journeys
- Enables rapid evolution of existing programmes
- Enables seamless step by step journeys to be created
- Enables frictionless end to end journeys
- Improved return on investment and budget spend
Pricing
£3,566 an instance a day
Service documents
Framework
G-Cloud 12
Service ID
9 8 4 6 3 7 0 4 5 3 0 3 0 3 7
Contact
Mydex Data Services Community Interest Company
David E Alexander
Telephone: +442032396245
Email: david@mydex.org
Planning
- Planning service
- Yes
- How the planning service works
- We provide checklists, briefings, facilitated workshops, implementation guides based on outputs from workshops and analysis of information provided by users.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Training on communications with stakeholders about the software, designing customer journeys that take a person centred approach and how they design their own ongoing support services that embed our cloud software offerings.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- The Inclued Platform
- The Mydex Platform
- The Web Application Generator
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We provide checklists, briefings, facilitated workshops, implementation guides based on outputs from workshops and analysis of information provided by users. This includes mapping current systems and services how they may be redesigned to work with or in the cloud in the context of the cloud software we offer.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- All Mydex Cloud software offerings
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Via ongoing monitoring and management and via email support channel, this includes all necessary backup, resilience and maintenance activities.
Service scope
- Service constraints
- None that are not part of service as in service description.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 24hrs ideally
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- We aim to respond with specific answers within 24hrs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Pricing
- Price
- £3,566 an instance a day
- Discount for educational organisations
- No