Mydex Data Services Community Interest Company

Inclued Platform Orientation and planning services

A series of briefing and training sessions, including workshops and support services to orientate and educate project teams seeking to adopt cloud services which take a citizen centred approach to delivering seamless engagement solutions for the delivery of personalised notifications and easy access to services and two way feedback

Features

  • Overview of the Inclued Platform features and functions
  • Designing new subscriber dashboards
  • Creating new incentives and offers
  • Process and techniques for building ROI and SROI
  • Creating two way engagement feedback loops
  • Prioritising policy and programme areas for adoption
  • Signposts the right resources and information
  • Building implementation roadmaps
  • Provisioning support for new subscribers
  • Strategies and techniques for citizen recruitment and engagement

Benefits

  • Improved engagement with citizens and higher adoption rates
  • Faster, more efficient planning and implementation
  • Skills transfer to local teams
  • Access to expert services in support of local implementations
  • Effective business case building for ROI/SROI and impact
  • Continuity of support during transition to integrated journeys
  • Enables rapid evolution of existing programmes
  • Enables seamless step by step journeys to be created
  • Enables frictionless end to end journeys
  • Improved return on investment and budget spend

Pricing

£3,566 an instance a day

Service documents

Framework

G-Cloud 12

Service ID

9 8 4 6 3 7 0 4 5 3 0 3 0 3 7

Contact

Mydex Data Services Community Interest Company David E Alexander
Telephone: +442032396245
Email: david@mydex.org

Planning

Planning service
Yes
How the planning service works
We provide checklists, briefings, facilitated workshops, implementation guides based on outputs from workshops and analysis of information provided by users.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training on communications with stakeholders about the software, designing customer journeys that take a person centred approach and how they design their own ongoing support services that embed our cloud software offerings.
Training is tied to specific services
Yes
Services the training service works with
  • The Inclued Platform
  • The Mydex Platform
  • The Web Application Generator

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We provide checklists, briefings, facilitated workshops, implementation guides based on outputs from workshops and analysis of information provided by users. This includes mapping current systems and services how they may be redesigned to work with or in the cloud in the context of the cloud software we offer.
Setup or migration service is for specific cloud services
Yes
List of supported services
All Mydex Cloud software offerings

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Via ongoing monitoring and management and via email support channel, this includes all necessary backup, resilience and maintenance activities.

Service scope

Service constraints
None that are not part of service as in service description.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24hrs ideally
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Support levels
We aim to respond with specific answers within 24hrs.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£3,566 an instance a day
Discount for educational organisations
No

Service documents