Proact IT UK Limited

Cloud Migration Services

There is so much more to cloud migration than meets the eye - Proact’s cloud migration services enable organisations with limited resource or experience surrounding cloud, to transition to such a platform with support from skilled technical engineers and seasoned Project Managers.

Features

  • Cloud migration planning workshops
  • Detailed cloud migration plans
  • Cloud migration plan walkthroughs
  • Migration to, from or between cloud platforms
  • Post migration review
  • Project management
  • Training for customer staff

Benefits

  • Ensures a smooth transition to the new platform
  • Eliminates the risk surrounding the unknowns of the new platform
  • Prevents the need to hire additional expertise
  • Speedier adoption of the newly appointed technology
  • Keeps the cost of the project predictable and manageable

Pricing

£0 to £2000 per unit per day

Service documents

G-Cloud 9

984102563422464

Proact IT UK Limited

Proact UK Sales

02038 926190

bids@proact.co.uk

Planning

Planning
Planning service Yes
How the planning service works Proact’s cloud implementation services enable organisations with limited resource or experience surrounding cloud, to transition to such a platform with support from skilled technical engineers and seasoned Project Managers. Our support starts with cloud transformation consultancy and runs right the way through to design, purchase and implementation of the appropriate cloud solution
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Proact can provide documented, on site or remote training for cloud hosting services. The nature of the training can be customised to suit the customers requirements ahead of the effort taking place.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Proact provides cloud migration support through Solutions Architects to map the process and provide a Statement of Work, skilled technical engineers to perform the migration and Prince II certified Project Managers to oversee the process.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works All of our documentation is quality assured prior to professionals services efforts commencing. In addition prior to go live a designated testing period is planned for and conducted to mutual agreement of both the customer and the Proact team.

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Risk analysis
Accredited security testers Yes
Security testing accreditations
  • Tigerscheme
  • CREST
Certified Professional (CCP) risk analysts No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Proact is able to provide a 24x7x365 service management offering. As part of this offering the customer will be provided with a dedicated Service Delivery Manager, a support team who are based out of Glasgow and Chesterfield and a dedicated Account Manager. As part of this offering Proact will provide real time monitoring and access to device statistics/reports, Proactive incident/problem management to automatically pick up and resolve P1 alerts, database of the devices and configurations in scope, Access to a team of trained experts who can answer questions on the devices in scope, monitoring services and dashboard, modification and changes to the devices performed by an expert team under Proact’s change control process, patching and updates via Proact’s change control process, regular report with recommendations on configuration and upgrades which will improve the service provided to your users and regular vulnerability scanning.

Service scope

Service scope
Service constraints If the vendor OS license is end of support life, this will impact our ability to provide service management and associated services

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our support is available 24x7x365. We categorise all incidents as P1, P2 or P3. The response times for each are as follows: P1 - 30 minutes P2 - 4 hrs P3 - 8 hrs
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Proact provides a fully managed service for this offering. This is provided to our customers 24x7x365. While the availability of the support does not change, there are options to decrease the level of management where the customer is taking a private cloud storage environment as a service.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £0 to £2000 per unit per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑