Learning Pool Ltd

Off the shelf e-learning - Housing catalogue

The Housing e-learning catalogue from Learning Pool is a comprehensive e-learning resource created in partnership with housing organisations across the UK, to ensure your staff and tenants have access to topics such as Affordable Rent, Modern Slavery, Managing Your Tenancy, and Welfare Reform.

Features

  • Continuously updated with changes in housing policy and requirements
  • Growing list of titles informed by experts in Housing
  • Designed for use on multiple devices
  • Completely editable and ready to be personalised in minutes
  • Available anywhere and can be used on any LMS
  • Content can be extended by your experts
  • Multi language support included
  • Online training provided through Learning Pool Academy
  • Unlimited support for administrators
  • SCORM compliant

Benefits

  • Ready made solution to meet compliance and skills training needs
  • Content ready in minutes to address L&D challenges
  • Material that's been designed specifically for the housing sector
  • Address training requirements around core training needs
  • Designed to complement face to face training
  • Engaging and visually compelling content
  • Easy to rebrand with your corporate identity
  • Extend the content with your important messages in minutes

Pricing

£4000 to £19000 per instance per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

9 8 3 7 8 5 3 8 5 1 2 3 9 1 6

Contact

Learning Pool Ltd

Lyndsay Dare

0207 101 9383

tenders@learningpool.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Our off the shelf catalogues are SCORM 1.2 compliant, therefore the organisation would require an LMS that is compatible with SCORM output.
System requirements
  • Entirely SaaS based, requires a working supported browser
  • Browsers - IE11, MS Edge, Firefox, Chrome, Safari, iOS, Android
  • Client-side Javascript enabled for admin pages
  • Computer - Windows Vista/Windows 7 or above
  • Computer - MacOS X 10.5 or above, Modern Linux variant
  • Provides HTML5 output
  • Cookies only store session information

User support

Email or online ticketing support
Email or online ticketing
Support response times
Cases are subject to established service levels: Level 1: Response within 30 minutes, Level 2: Response within 1 hour, Level 3: Response within 6 hours, Level 4: Response within 12 hours. Our helpdesk is open 7 days a week.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
No
Support levels
Cases are subject to established service levels:
Level 1: Response within 30 minutes
Level 2: Response within 1 hour
Level 3: Response within 6 hours
Level 4: Response within 12 hours

Our helpdesk is open 7 days a week. All support costs are included in the cost of our subscriptions. No limits are applied to support requests.

Customers receive a service that is led by one of our Learning Consultants who are responsible for helping customers get the most from their Learning Pool Service. In addition customers benefit from the support of our helpdesk team who are responsible for handling day to day cases.
Support available to third parties
No

Onboarding and offboarding

Getting started
When taking a subscription to one of our catalogues, the content can be packaged and with you in a matter of days. We're the world's largest provider of Adapt content with Twelve catalogues of fully customisable off the shelf e-learning modules. Our off the shelf approach is different; putting you in control to personalise your learning and publish to every device. We will set you up on our Adapt Builder tool, through which you will be able to access your titles and start customising them to your organisation and requirements. Full training is available on the tool to get you up and running as quickly as possible.
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
Learning Pool services are primarily based on open source technology so customers do not suffer from vendor lock in. In the event of termination of your catalogue subscription, for any reason, Learning Pool will simply disable your subscription. All data regarding employee completion of learning remains within your LMS.
End-of-contract process
As mentioned, we do not tie in our clients to using our service. Learning Pool will work with your organisation to provide a smooth transition, and there is no additional cost applied for this exit service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All product features have been designed for mobile using responsive web technologies.
Service interface
Yes
Description of service interface
The Adapt Builder from Learning Pool holds the e-learning catalogue modules, which is a Web based authoring tool. This is where the user can quickly find and search for their catalogue titles using a tag or keyword search.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Our Adapt tool and its output have been tested to ensure that it meets WCAG 2.1AA requirements.
API
No
Customisation available
Yes
Description of customisation
All our catalogues are editable and when we add new content, you pay the same price! What’s the catch? There is none… just great learning content at an affordable price.

Using Adapt you will be able to present off the shelf material that’s customised to what you need. And that’s about more than adding your logo – you can add extra sections, change language to match your terminology and add links to your internal policies.

You will have access to the Adapt builder authoring tool at no extra charge. This means that you can not only edit the existing catalogue content, but also use it to convert your own content from office based applications to SCORM compliant e-learning content. 

Full training on the tool is provided through Learning Pool Academy, and it is easy to use so you will soon be creating or editing your content in-house to complement the Learning Pool offering.

Modules are updated regularly in line with latest legislation (within 3 months of any significant legislative changes) with additional new modules being created throughout the year. New modules, when released, are included in your Subscription at no additional cost, ensuring you have up to date, engaging content.

Scaling

Independence of resources
Our infrastructure is built on a highly scalable architecture and we can meet your needs. We have internal controls to monitor server load and usage and more capacity is added where required.

Each customer is provided with their own instance in our infrastructure, so the demands of other clients will have little to no impact on the smooth running of your service.

Analytics

Service usage metrics
Yes
Metrics types
System logging within your LMS gives administrators the ability to see which pages a learner has accessed, the time and date they accessed, the IP address they came from, and their actions (view, add, update, delete). These logs can usually be displayed on a page or downloaded in text, ODS or Excel.

We review return on investment at least annually and this is based on usage of the catalogue by end users and tells us the real value of the subscription.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
All content in our catalogue can be exported as SCORM and then used on any industry standard LMS.

Our catalogues are powered by Adapt, which provides the ability to export storyboards as word documents.
Data export formats
  • ODF
  • Other
Other data export formats
  • SCORM
  • MS Word
Data import formats
ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Customers enjoy a 99.997% uptime guarantee. We have consistently achieved this over the last 3 years.
Approach to resilience
Learning Pool services are hosted in modern cloud hosting environments and our hosting providers carry all the expected accreditations.

Our hosting architecture is designed with scale in mind and we are happy to provide customers with the detail on this at any time.
Outage reporting
We report outages through our private customer dashboard and through email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Access to all our systems are restricted based on industry standard access control rules. This is routinely audited as part of our ISO 27001 accreditation.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SGS United Kingdom Ltd
ISO/IEC 27001 accreditation date
14/01/2013
What the ISO/IEC 27001 doesn’t cover
Not sure
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are committed to meeting the requirements of information security good practice, and seeking ways in which we can improve our security to mitigate new risks. To this end, we maintain an Information Security Management System (ISMS) which has been assessed and certified as meeting the requirements of ISO/IEC 27001:2013

The objectives of our Information Security Management System are based on a continual formal risk assessment process. Having identified and assessed risks to ourselves, and our customers, we select and resource specific information security controls. These are summarised in our current Statement of Applicability.

Everyone within Learning Pool has an important role to play in maintaining security of information, each with their own specific tasks, and responsibilities. We support staff efforts to secure information through continual staff training and awareness activities. Our ISMS is subject to annual review to ensure that at a strategic level we address the evolving information security threats and objectives needed for the organisation to be successful.

The ISMS scope covers the provision and protection of hosted learning management platforms, content and tools, customer and company and associated infrastructure. The management and monitoring of hosted service providers and the development of software solutions and mobile applications.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our product manager retains responsibility for all change management requests and this process is managed through robust systems supported by Jira. Customers raise change requests through their Learning Consultant and these are prioritised based on customer need.

Once a change has been accepted for development it goes through our QA process which assesses the impact of the change across a range of issues including security.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As part of our ISO-27001 ISMS processes we maintain a risk-register, where we continually access risks/threats to our service. We deploy patches immediately if we determine that the venerability is high risk. We have subscribed to several reliable forums and we get an external party to provide penetration testing to identify potential risks.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have monitoring in place using Monit to alert our system admin team, which sends messages via email and SMS. We access the severity of the risk and determine the appropriate remediation. We triage all monitored alerts immediately, which are risk accessed.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are recorded in our incident management software (JIRA)

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£4000 to £19000 per instance per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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