Blue Cube Security Ltd

Splunk User Behavior Analytics

A machine learning driven solution that helps organizations find hidden threats and anomalous behavior across users, devices, and applications. Its data science driven approach produces actionable results with risk ratings and supporting evidence, augmenting SOC analysts’ existing techniques. It provides visual pivot points for hunters to investigate anomalous behavior.

Features

• Advanced Threat Detection
• Higher Productivity
• Accelerate Threat Hunting

Benefits

• Discover abnormalities and unknown threats
• Automate stitching of hundreds of anomalies
• Powerful behavior baselines on any entity, anomaly or threat

£500 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

983293932187504

Contact

Operational Admin Support
0345 0943070
operations@bluecubesecurity.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: • Enterprise Security; • Phantom; • Insights for AWS
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None.
• System requirements:
  • Hardware non Windows> 2 x 6 core 2+GHZ, 12GB RAM
  • Windows> 2 x 6 core 2+GHZ, 12GB RAM
  • Linux, 2.6 and later
  • Mac OS X 10.10 and 10.11
  • Windows 8, 8.1, 10
  • Windows Server 2008 R2, 2012, 2012 R2

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.; ; After purchase, technical support is as per price list.; ; Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope of Work.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
• Web chat accessibility testing: Not Known / Not Tracked.
• Onsite support: Yes, at extra cost
• Support levels: Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.; ; After purchase, technical support is as per price list.; ; Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope of Work.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Blue Cube offer Professional services to help plan & execute deployment via all of our client engagements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The Splunk tool provides analysis and visualization of data from various sources. The data rests at its original location and does not reside in Splunk. Therefore there is no need for data extraction at end of contract
• End-of-contract process: If a licence is terminated Blue Cube can provide Professional Services to help the Buyer to migrate their analytics need to another platform.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• API: Yes
• What users can and can't do using the API: The Splunk Enterprise REST API provides methods for accessing every feature in our product. Your program talks to Splunk Enterprise using HTTP or HTTPS, the same protocols that your web browser uses to interact with web pages, and follows the principles of Representational State Transfer (REST).
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Splunk application sits within the buyers' network or within the infrastructure of their chosen Cloud Provider. Splunk consumes data from sources within the network. The user is able to configure dashboards and the target data sources. configuration can be through Splunk Web, Splunk's Command Line Interface (CLI), Splunk's REST API and directly in configuration files.

Scaling

• Independence of resources: Splunk sits in the buyers network or the infrastructure of their chosen cloud provider and therefore contention is under their control.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Splunk, Trend , Sophos, Qualys, Netscout, Imperva, CyberArk, Fortinet, AWS

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Splunk's own cloud service uses logical data separation, authenticated user accounts, and industry standard hardening. Data in transit is encrypted with industry standard SSL and data at rest is encrypted with AES 256-bit encryption. This service is accredited to ISO270001. We can help the buyer to enable a similar configuration suitable for their data at rest protection.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There are many ways that a user can export data. Splunk provides a REST API to export data. Data can be exported by the Splunk Web facility. Users can use the Command Line Interface, SDK's and data forwarding tools.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
  • Raw Data
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON
  • Raw Data

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Data protection between networks is the responsibility of the buyer or their cloud provider.
• Data protection within supplier network:
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. There is no connection between Splunks networks and those of the buyer. Data protection between networks is the responsibility of the buyer or their cloud provider.

Availability and resilience

• Guaranteed availability: Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Availability is controlled by the buyer or their cloud provider.
• Approach to resilience: Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Availability is controlled by the buyer or their cloud provider.
• Outage reporting: Dashboard and email alerts, API reports can be developed.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Splunk sits in the buyers infrastructures or their cloud service provider of choice. In both instances the Splunk user authentication system allows the assignment of roles which require custom permissions. Admin, Power and User are roles set by default. The buyer can define other roles using a list of capabilities. Splunk authentication is enabled by default in Splunk Enterprise.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: This offering is for cloud capable software for the buyer to deploy how they chose either inside their network as a private or hybrid cloud or within the infrastructure of their cloud service provider. Therefore the information security policies and processes will remain the responsibility of the buyer or their service provider. However, we understand the requirements for security policies and processes. Our Cloud based service uses third-party validation by Brightline of our processes and policies efforts to safeguard customer data to industry standards worldwide. Working with our audit partners, SOC 2 Type 2 attestation is completed for all Splunk Cloud customer environments and ISO 27001 certification is completed for Splunk Cloud customer environments provisioned for data ingestion of over 20GB/day.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Splunk sits in the network of the buyer or the infrastructure of their chosen cloud provider, Configuration and change management is the responsibility of the buyer or their supplier.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Splunk sits within the infrastructure of the buyer or their chosen cloud service provider and therefore they control their vulnerability management process. However we have a robust process for threats to the Splunk platform . We maintain a policy of evaluating all potential security vulnerabilities that are discovered internally or externally within two business days of discovery. We use the industry standard CVSSv2 to rate vulnerabilities CVSSv2 . In the case of critical risk, high impact vulnerabilities, Splunk will make all reasonable effort to supply patches, assuming that patches are a viable stop-gap for customers who cannot otherwise upgrade Splunk.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Splunk sits in the infrastructure of the buyer or their chosen cloud service provider and therefore protective monitoring is the responsibility of the buyer or their supplier.
• Incident management type: Undisclosed
• Incident management approach: Splunk sits within the infrastructure of the buyer or their chosen cloud service provider and therefore incident management policy and approach is the responsibility of the buyer or their cloud service provider.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £500 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full scope can be supplied, timescales are subject to client requirements.; ; Please make a formal request via our website:; ; http://www.bluecubesecurity.com/contact-usgcloud/
• Link to free trial: http://www.bluecubesecurity.com/contact-usgcloud/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.