Nexus Teams Services are designed to provide transparent and consistent pricing for resource based cloud engagements. Microsoft Teams from Nexus is an enterprise-ready Intelligent Communications platform for which Nexus provide a full range of consultancy services including: Solution Design; Deployment; Maintenance; Training and Support.
- Pre-sales consultancy, analysis and strategic solution guidance
- Planning, deployment, migration, transition and training services
- Infrastructure, hardware and end point device consultancy
- Technical support through Block Hours and Assurance packages
- Proactive and reactive support providing 24/7 cover
- Best practice system configuration services
- System maintenance and quality health check services
- Project and programme management for deployments and upgrades
- Product customisation and business system integration
- Bespoke software application development
- Single organisation for all your Intelligent Communications requirements
- Support for your entire business critical Intelligent Communications systems
- Reduce total spend on telephony hardware, maintenance and support
- Microsoft Gold Partner and system integrator with extensive solution experience
- Microsoft certified Engineers, Consultants and Trainers
- On demand access to expertise providing a flexible service
- Provision of clear and concise unified communications strategies
- Hand holding, consultancy and support through deployments and upgrades
- Ensure that Return on Investment is maximised for your deployment
- Flexible technical support services tailored to your organisation
£400 to £1100 per person per day
- Education pricing available
Nexus Open Systems Ltd
|How the planning service works||
Microsoft Teams Planning Services from Nexus can help your organisation evaluate and plan your cloud based Microsoft Teams implementation.
Nexus can help organisations with the first phase of any intelligent communications project by offering consultancy and analysis services to define business requirements and goals, assess the infrastructure and design a flexible architecture.
Microsoft Teams can resolve many different business challenges. Our qualified and experienced Microsoft Teams consultants can help organisations to plan and manage entire projects or simply assist in-house IT teams to identify their approach and strategy. We can outline all of the computer hardware, data storage, software licensing, development, hosting and deployment services which organisations might need to meet their objectives.
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||Microsoft Teams|
|Training service provided||Yes|
|How the training service works||
Investment in IT can be rendered useless if your employees are not equipped with the correct skills to utilise the technology. We can customise our Microsoft Teams deployment and training programmes to suit the operational and budgetary restrictions of any organisation.
We know how critical it is to have stable IT systems that integrate with your day-to-day business processes. Efficiency is an essential part of a successful organisation and it's a proven fact that effective Microsoft Teams intelligent communications training not only equips individuals with the skills to be more productive, but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.
Nexus offer IT training courses and certification programmes catering for Microsoft Teams engineers, designers, developers, administrators and end users.
|Training is tied to specific services||Yes|
|Services the training service works with||Microsoft Teams|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
Nexus employ a team of Microsoft Intelligent and Unified Communications certified engineers, consultants, training instructors, developers and project managers who can help you to plan the migration of services to the cloud utilising Microsoft Teams and any related technologies.
We can take care of your entire Microsoft Teams migration, installation or upgrade project whether it’s in the cloud or a hybrid deployment — or simply provide assistance, training and technical advice.
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||Microsoft Teams|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
Best practice configuration, quality assurance and performance testing are at the heart of the deployment services Nexus provide for Microsoft Teams.
When Microsoft Teams is installed and configured correctly, it can scale to power feature communications and collaboration solutions for small- and medium-sized organisations to the largest of international global brands.
Through industry recognised training and certification, combined with real-world deployment experience, our Microsoft Teams team can pass on the latest best-practice configuration and deployment methodology to make your Microsoft Teams project deliver positive outcomes and results.
|Security services type||
|Certified security testers||Yes|
|Security testing certifications||
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Nexus offer a comprehensive Microsoft Teams technical support service. You can rest assured that we can help you at every stage of your intelligent communications project. We supply a number of support and maintenance and managed IT services to protect your Microsoft Teams investment.
Nexus deliver a comprehensive range of IT support and maintenance services supplying over 1,000 small, medium and enterprise-sized customers throughout the UK, 24 hours a day, 7 days a week. We have a series of support and maintenance options including:
Managed Services Contracts
Block Hours Contracts
24/7 Technical Service Desk and Remote Support
Delivered 8am to 6pm Monday to Friday
Remote environment health checks and reports
Remote configuration changes
|Email or online ticketing support||Email or online ticketing|
|Support response times||Business Hours: 08:00 to 18:00, Monday to Friday, excluding bank holidays in England and Wales - Critical Issues (30 minutes); Major Incidents (2 hours); Moderate Incident (4 hours); Minor Incident (8 hours). Optional Outside Business Hours Service: 18:00 and 08:00, Monday to Friday, 24-hour period coverage during Saturday and Sunday including bank holidays (Excluding Christmas Day) in England and Wales. Remote and Telephone support for critical issues only with a response time of 30 minutes, any Onsite support would incur additional fees.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AAA|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||Support Levels: Basic - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal. Standard - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting. Advanced - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting; Annual IT Strategy; Monthly Remote Health Checks; Proactive Monitoring & Alerting; On-site Support. Support cost: Pricing is dependant on customers infrastructure and environment A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Cloud Support Engineers.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£400 to £1100 per person per day|
|Discount for educational organisations||Yes|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|