Nexus Open Systems Ltd

Nexus Microsoft Teams Services

Nexus Teams Services are designed to provide transparent and consistent pricing for resource based cloud engagements. Microsoft Teams from Nexus is an enterprise-ready Intelligent Communications platform for which Nexus provide a full range of consultancy services including: Solution Design; Deployment; Maintenance; Training and Support.

Features

  • Pre-sales consultancy, analysis and strategic solution guidance
  • Planning, deployment, migration, transition and training services
  • Infrastructure, hardware and end point device consultancy
  • Technical support through Block Hours and Assurance packages
  • Proactive and reactive support providing 24/7 cover
  • Best practice system configuration services
  • System maintenance and quality health check services
  • Project and programme management for deployments and upgrades
  • Product customisation and business system integration
  • Bespoke software application development

Benefits

  • Single organisation for all your Intelligent Communications requirements
  • Support for your entire business critical Intelligent Communications systems
  • Reduce total spend on telephony hardware, maintenance and support
  • Microsoft Gold Partner and system integrator with extensive solution experience
  • Microsoft certified Engineers, Consultants and Trainers
  • On demand access to expertise providing a flexible service
  • Provision of clear and concise unified communications strategies
  • Hand holding, consultancy and support through deployments and upgrades
  • Ensure that Return on Investment is maximised for your deployment
  • Flexible technical support services tailored to your organisation

Pricing

£400 to £1100 per person per day

  • Education pricing available

Service documents

G-Cloud 10

983114465135783

Nexus Open Systems Ltd

Chris Goodwill

01392 205095

sales@nexusos.co.uk

Planning

Planning
Planning service Yes
How the planning service works Microsoft Teams Planning Services from Nexus can help your organisation evaluate and plan your cloud based Microsoft Teams implementation.

Nexus can help organisations with the first phase of any intelligent communications project by offering consultancy and analysis services to define business requirements and goals, assess the infrastructure and design a flexible architecture.

Microsoft Teams can resolve many different business challenges. Our qualified and experienced Microsoft Teams consultants can help organisations to plan and manage entire projects or simply assist in-house IT teams to identify their approach and strategy. We can outline all of the computer hardware, data storage, software licensing, development, hosting and deployment services which organisations might need to meet their objectives.
Planning service works with specific services Yes
Hosting or software services the planning service works with Microsoft Teams

Training

Training
Training service provided Yes
How the training service works Investment in IT can be rendered useless if your employees are not equipped with the correct skills to utilise the technology. We can customise our Microsoft Teams deployment and training programmes to suit the operational and budgetary restrictions of any organisation.

We know how critical it is to have stable IT systems that integrate with your day-to-day business processes. Efficiency is an essential part of a successful organisation and it's a proven fact that effective Microsoft Teams intelligent communications training not only equips individuals with the skills to be more productive, but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.

Nexus offer IT training courses and certification programmes catering for Microsoft Teams engineers, designers, developers, administrators and end users.
Training is tied to specific services Yes
Services the training service works with Microsoft Teams

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Nexus employ a team of Microsoft Intelligent and Unified Communications certified engineers, consultants, training instructors, developers and project managers who can help you to plan the migration of services to the cloud utilising Microsoft Teams and any related technologies.

We can take care of your entire Microsoft Teams migration, installation or upgrade project whether it’s in the cloud or a hybrid deployment — or simply provide assistance, training and technical advice.
Setup or migration service is for specific cloud services Yes
List of supported services Microsoft Teams

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Best practice configuration, quality assurance and performance testing are at the heart of the deployment services Nexus provide for Microsoft Teams.

When Microsoft Teams is installed and configured correctly, it can scale to power feature communications and collaboration solutions for small- and medium-sized organisations to the largest of international global brands.

Through industry recognised training and certification, combined with real-world deployment experience, our Microsoft Teams team can pass on the latest best-practice configuration and deployment methodology to make your Microsoft Teams project deliver positive outcomes and results.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CREST
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Nexus offer a comprehensive Microsoft Teams technical support service. You can rest assured that we can help you at every stage of your intelligent communications project. We supply a number of support and maintenance and managed IT services to protect your Microsoft Teams investment.

Nexus deliver a comprehensive range of IT support and maintenance services supplying over 1,000 small, medium and enterprise-sized customers throughout the UK, 24 hours a day, 7 days a week. We have a series of support and maintenance options including:

IC Assurance
Managed Services Contracts
Block Hours Contracts
24/7 Technical Service Desk and Remote Support

Service scope

Service scope
Service constraints Delivered 8am to 6pm Monday to Friday
Remote environment health checks and reports
Remote configuration changes

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Business Hours: 08:00 to 18:00, Monday to Friday, excluding bank holidays in England and Wales - Critical Issues (30 minutes); Major Incidents (2 hours); Moderate Incident (4 hours); Minor Incident (8 hours). Optional Outside Business Hours Service: 18:00 and 08:00, Monday to Friday, 24-hour period coverage during Saturday and Sunday including bank holidays (Excluding Christmas Day) in England and Wales. Remote and Telephone support for critical issues only with a response time of 30 minutes, any Onsite support would incur additional fees.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Support Levels: Basic - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal. Standard - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting. Advanced - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting; Annual IT Strategy; Monthly Remote Health Checks; Proactive Monitoring & Alerting; On-site Support. Support cost: Pricing is dependant on customers infrastructure and environment A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Cloud Support Engineers.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £400 to £1100 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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