Barrier Networks

Barrier Networks Privileged Access Management (Osirium)

Osirium’s PxM suite provides Privileged Access Management & Task Automation to protect your IT infrastructure, cloud services and critical assets. By separating users from privileged credentials Osirium enforces a " least privilege" policy which controls, monitors and audits authorised employees and third-party access.

Features

  • Protect and delegate Privileged Access with 1-click access
  • Separate users from automatically managed privileged credentials
  • Delegate automated pre-packaged and custom privileged tasks
  • Capture a searchable audit of every session on every device
  • Real-time ability to remotely terminate active access sessions
  • Privileged Behaviour analytics
  • Out of the box connections to over 150 target devices
  • Integrated with ITSM platforms including Service Now
  • Fine grained, role-based access and permissions
  • Complete integration and support of multi-Active Directories

Benefits

  • Protect Critical Infrastructure & Devices
  • Satisfy audit and compliance
  • Delegate automated Privileged tasks
  • Rapid deployment and ease of use
  • Control & Audit Vendor Access to your IT systems
  • Eliminate need for users to see and know passwords
  • Increase productivity of your IT Admins and Service Desk

Pricing

£12.75 to £182 per device per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 8 2 7 7 3 3 5 0 4 5 2 2 7 2

Contact

Barrier Networks

Iain Slater

0141 356 0101

info@barriernetworks.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times "If we are unable to provide a solution at the time of the first notification, we will provide our first considered response and continually update the person who raised the support request (and/or the Customer) as per the following:

P1 - First Considered Response: 1 hour, Progress Update: 3 hours, Solution Delivery: 48 hours
P2 - First Considered Response: 3 hours, Progress Update: 8 hours, Solution Delivery: 72 hours
P3 - First Considered Response: 8 hours, Progress Update: 24 hours, Solution Delivery: 96 hours
P4 - First Considered Response: 24 hours, Progress Update: 24 hours, Solution Delivery: 120 hours"
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels "P1 – Mission Critical : Software or product fault preventing the Customer’s business from carrying out its normal operations.
P2 – Severe Disruption : Software or product fault causing operating problems for the Customer’s business and its normal activities.
P3 – Problematic : Software or product failing on a regular basis or problems occurring within specific functions or facilities.
P4 – Non Critical : Occasional software or product failures/problems that can be overcome without undue difficulty or disruption to the Customer’s business operations."
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Barrier Networks onboards customers by gathering all key information required to bring the service live. All system information and supporting documentation is developed and distributed to the customer as part of the onboarding process. Detailed design documentation is derived from this initial documentation. The detailed design is agreed and signed off by both parties prior to implementation. A full copy of the system documentation is provided following user acceptance testing.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data is provided upon request by Barrier Networks once the contract has ceased.
End-of-contract process All Software functionality is provided for the duration of the contract with Barrier Networks. Once the contract has ceased, the organisation will be off-boarded, information securely deleted from the Barrier Networks database, and tenant is removed at no extra cost. Bespoke off-boarding requirements can be purchased via "Barrier Networks Cyber Security Consultancy Services".

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service HTML5 Browser based with no differentiation of access device
Service interface No
API Yes
What users can and can't do using the API V6.3.0 PxM has a full read only API to both configuration and vaulted credentials.

A full read/write API is on the roadmap.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation PxM support for devices is based on 'Device Knowledge Templates'. This is an open part of the configuration and allows customers to add any new devices to be supported by PxM beyond the out of the box 150+ templates.

Scaling

Scaling
Independence of resources N/A - PRIVATE CLOUD - SINGLE TENANT

Analytics

Analytics
Service usage metrics Yes
Metrics types "Many metrics are avilable including user stats, device stats, connection stats.
Account state information is also available."
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Osirium

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach File and Database Encryption
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach All data from PxM can be saved as CSV or PDF format exports.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The Osirium PxM platform is provided as a subscription and can be deployed in the customer's preferred Cloud platform which will determine the SLA.
Approach to resilience This information is available on request
Outage reporting The Osirium PxM platform is provided as a subscription and can be deployed in the customer's preferred Cloud platform which will determine the SLA.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Via Authentication options
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials Plus
Information security policies and processes This information is available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use a form of Agile / Git process whereby all code changes are committed in code forks, vulnerability scanned (including CVE checks of third party packages), peer reviewed against 14 different criteria, merged into master, fully end to end automatically tested, published and then released.
Vulnerability management type Supplier-defined controls
Vulnerability management approach This information is available on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach This information is available on request
Incident management type Supplier-defined controls
Incident management approach This information is available on request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £12.75 to £182 per device per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial PxM Express is a free version of the fully functional Osirium PxM solution. It is limited to a maximum of 10 Devices and 5 Users for a period of 12 months.

Service documents

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