Switchstance

Website Design and Development

Your website is your most powerful marketing tool, so first impressions are everything! From the way it looks to the user experience, it is your chance to capture the imagination of your visitors enough to convert them into customers. We will find the perfect Content Management System for you.

Features

  • UX Design
  • Ecommerce
  • Website Design
  • Front End Web Development
  • Back End Web Development
  • Website Maintenance and Hosting

Benefits

  • Increased Online Presence
  • Consumer Insights
  • Advertising
  • Better Customer Service
  • Identity and Brand Recognition
  • Increase Sales and Marketing Position
  • Growth Opportunity
  • Improves Customer Relationship

Pricing

£66.67 per person per hour

Service documents

G-Cloud 10

982617518524537

Switchstance

Angela Stead

0114 3456 700

hello@switchstance.agency

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Enterprise Application Development
Digital Marketing
Graphic Design
Cloud deployment model Public cloud
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our opening hours are 9:00 - 5:30 (Monday to Friday)
We will respond within 24 hours (maximum)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Throughout your website design and development project with us we will provide you with regular support, where you may contact us by phone/ email for any queries you may have. We provide a technical account manager rather than a cloud support engineer.

The cost for support is already existing in the current project price.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started To start a project we initially have an overall marketing workshop to get to know our clients better and their goals and values. We then start to scope out the project, and what channels and methods will be involved.

Switchstance will guide you through the starting up process, and if you're unsure we will scope out your web design and development project for you.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction N/A
End-of-contract process For the price of a mobile application development project you will receive a marketing workshop to help scope out the project and help us better understand our clients, we will then start designing the project. We will also have one of our colleagues liaison with you throughout the whole project and keep you updated and informed.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We will create your website responsively so therefore it will automatically adjust for mobile devices.
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API No
Customisation available Yes
Description of customisation Any aspect of the project can be customised, because the client ultimately decides upon their project. We help the client decide which particular project they would like to start (e.g. website design, ecommerce, CMS) and then we scope out the project.

Scaling

Scaling
Independence of resources N/A

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats Other
Other data export formats N/A
Data import formats Other
Other data import formats N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability N/A
Approach to resilience Available upon request.
Outage reporting Switchstance provides email alerts to all clients experiencing any outages. All outages are dealt with immediately, with the upmost importance.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels For example on websites customer management system it will be protected by a username and password, which only Switchstance and the client will have access to.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes N/A

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach N/A
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach N/A
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach N/A
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach N/A

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £66.67 per person per hour
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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