QBit Kloud Limited

Infrastructure as a Service

Our Infrastructure As A Service offering encompasses many individual elements, all of which can be utilised as a single service, or amalgamated into a feature rich end-to-end service offering. As with all complex and multi-tiered offerings, scale of economics will apply.

Features

  • Proactive Monitoring
  • DDOS Mitigation enabled by default
  • 24/7 Service Desk
  • Automatic ticketing system
  • Scalability
  • Privileged Access Management
  • Geo Load-Balancing
  • Globally Connected DC Backbone
  • Dedicated Private Tunnels between DC's & Customer Premises
  • Local Architecture Consulting Services

Benefits

  • Service Level Guarantees - 99.95%+
  • Data reliability
  • High Availability
  • Easy set-up - start an instance in minutes
  • Ease of access to services - Web, API, SSH, CLI
  • Low latency, robust private connectivity between DC's / on premises
  • RBAC Capabilities across stack
  • 1-click back-up
  • Web Application Firewalls - mitigates risk and reduces attack surface
  • Single Pane of Glass - Centralised Monitoring & Management Platform

Pricing

£0.01 per instance per hour

Service documents

G-Cloud 9

982140997837128

QBit Kloud Limited

Tony Boyle

0203 882 0545

tony.boyle@qbitkloud.com

Service scope

Service scope
Service constraints Planned and preventive maintenance windows within SLA.
System requirements
  • Microsoft licence mobility - bring own licences, or we supply
  • Ability to upload your own OS images (or we supply)
  • Most major OS providers catered for
  • Dedicated migration services
  • Customer installs of AV accepeted
  • Appropriately sized internet connection

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Response is dependant on criticality of incident raised, and ranges between 36hours for low priority issues / questions, to 15 minutes for critical issues - all of which are dependant on the service support tier purchased
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide 3 levels of support to customers, including:
Basic - 5x8 Local Business hours, 3 x tickets p/qtr maximum, includes technical customer manager, <36 hours response times.
Cost: £Free

Business - 24/7 coverage, includes Cloud Support Engineer, <40min Response times for critical issues, Ticket based contact, limited to 4 Unavailability tickets during contract period.
Cost:
10% of monthly usage for £0–£700
7% of monthly usage for £700–£5,600
5% of monthly usage for £5,600–£17,500
3% of monthly usage for over £17,500

Enterprise - 24/7 coverage, includes Dedicated Cloud Expert, <15min Response times for critical issues, Ticket, IM & Phone contact, unlimited ticketing during contract
Cost:
10% of monthly usage for £0–£80k
7% of monthly usage for £80k–£260k
5% of monthly usage for £260k–£500k
3% of monthly usage for over £500k
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online tutorials and start guides are available for all users free of charge, dedicated onsite training is available at a cost, and a forum also provides access to other user groups for information sharing and knowledge transfer
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The data is free for copy and transfer out when the contract ends. There is no data lock-in applied to any of the contracts.
End-of-contract process Prior to contract expiration, every customer is notified in a timely manner and given notice to either extend or migrate services to another provider. There is a 15 day retention period post contract expiration where the workloads / services are kept in a suspended state, and either renewed and re-enabled, or deleted. During that 15 day period, the customer has an opportunity to migrate data / services to another provider or back on-premises.

Using the service

Using the service
Web browser interface Yes
Using the web interface With the Alibaba Cloud being web-based, the vast majority of services offered can be procured, set-up, configured, monitored and / or cancelled via the web interface, albeit there will be some sizing limitations which may require customer contact centre involvement.

The only exception is:
Express Connect - dedicated tunnel, to and from DC's and to customer premises or x-border connectivity
This service may require the customer to contact their own Network / ISP and the Alibaba Customer Service centre, in order to set up the necessary physical and virtual connections needed for Express Connect to work.
Web interface accessibility standard WCAG 2.0 A
Web interface accessibility testing We cover majority WCAG 2.0 A.

However, the web interface lacks video and audio assistances.
API Yes
What users can and can't do using the API With the Alibaba Cloud being web-based, the vast majority of services offered can be procured, set-up, configured, monitored and / or cancelled via the API, albeit there will be some sizing limitations which may require customer contact centre involvement.

The only exception is:
Express Connect - dedicated tunnel, to and from DC's and to customer premises or x-border connectivity
This service may require the customer to contact their own Network / ISP and the Alibaba Customer Service centre, in order to set up the necessary physical and virtual connections needed for Express Connect to work.
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
  • Other
Other API automation tools
  • Docker
  • Kubernetes
  • Alibaba Cloud Resource Orchestration Service
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface With the Alibaba Cloud being web-based, the vast majority of services offered can be procured, set-up, configured, monitored and / or cancelled via the CLI, albeit there will be some sizing limitations which may require customer contact centre involvement.

The only exception is:
Express Connect - dedicated tunnel, to and from DC's and to customer premises or x-border connectivity
This service may require the customer to contact their own Network / ISP and the Alibaba Customer Service centre, in order to set up the necessary physical and virtual connections needed for Express Connect to work.

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources The combined pool of resources available in the Alibaba Cloud not only provides sufficient capacity for auto-scaling requirements (with N+1 and over 60% headroom across all services), but this is constantly monitored and resources are increased on a monthly basis to retain that same level of headroom.
Usage notifications Yes
Usage reporting
  • API
  • Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Attacks - DDOS / Brutal Force
  • IOPS
  • Connections
  • Cache Hit Rate
  • Total requests for current month
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Alibaba Cloud

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Object storage provides encryption within the service itself
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machines
  • Databases
  • Block Storage
  • Object Storage
  • Files
  • On-Premises Servers & Storage
Backup controls Complete flexibility is afforded here, with either automated processes being defined and executed, or as needed manual back-ups being processed.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Full SLA list: https://intl.aliyun.com/help/faq-list/42389.htm

Take ECS (Elastic Compute Service, virtual machine) as an example:

1. Availability: 99.95%.
2. Service Credit Claim:
* 10%: if the monthly uptime is less than 99.95%, but equal or higher than 99%.
* 30%: if the monthly uptime is less than 99%.
Approach to resilience We follow the high standard according to CSA CCM v3.0 or SSAE-16 / ISAE 3402.
Outage reporting Outages are reported to customers via e-mail alerting to the designated client contacts, and there will also be a notification on the Website.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Full Resource Access Management utilising RBAC standards is in use across the infrastructure, which restricts in-authorised access to interfaces and support channels
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 05/11/2012
What the ISO/IEC 27001 doesn’t cover New products released after the last revision of the certification are not covered, e.g. Resource Orchestration Service.

New locations after the last revision of the certification. We have all the current regions covered. Future regions will be certified with BSI's renew schedule.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 09/03/2015
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover New products released after the last revision of the certification are not covered, e.g. Resource Orchestration Service.

New locations after the last revision of the certification. We have all the current regions covered. Future regions will be certified with BSI's renew schedule.
PCI certification Yes
Who accredited the PCI DSS certification Atsec Information Technology
PCI DSS accreditation date 02/06/2016
What the PCI DSS doesn’t cover The new products released after the certification are not covered, .e.g. Resource Orchestration Service.
Other security accreditations Yes
Any other security accreditations
  • DJCP
  • TRUCS
  • CNAS
  • SOC 1/2/3
  • MPAA
  • HIPAA
  • MTCS Level-3
  • BDSG
  • ENISA through CSA CCM
  • TRUSTe

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes We follow the ISO27001 standard for the information management system security and policies.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Established policies for change control and configuration management. A change control system is utilized to initiate and approve change requests. The applicant is required to specify change type, risk level, risk description, change reason, change plan, rollback plan, and validation method in the application form. Additional approval from management must be obtained prior to migration of emergency changes. configuration baseline standards that specify baseline requirements for physical servers, operating systems, database management systems, network devices and virtual images. Configuration baseline standards are reviewed and updated at least annually.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The Alibaba Cloud vulnerability management team is responsible for identifying, tracing, finding and fixing security vulnerabilities. We utilize a vulnerability scoring system to categorize and prioritize vulnerability fixing. Alibaba Cloud also keeps contact with members of security research communities and reviews reports about external vulnerabilities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach The vulnerability management team is responsible for identifying, tracing, finding and fixing security vulnerabilities. We utilize a vulnerability scoring system to categorize and prioritize vulnerability fixing, keep contact with members of security research communities and reviews reports about external vulnerabilities.

An established security event management platform for security event reporting, status, and notifications. Significant cloud failures will also be managed through this platform. Our security team will record and manage the events in order of priority by severity, with events that directly impact customers assigned the highest priority. Post-event analysis and review is performed to prevent reoccurrence of similar events.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Alibaba Cloud has established a security event management platform for security event reporting, status and notifications. In addition to security events, significant cloud failures will also be managed through this platform. Our security team will record and manage the events in order of priority by severity, with events that directly impact customers assigned the highest priority. Post- event analysis and review is performed to prevent reoccurrence of similar events.

Alibaba Cloud notifies customers, media and the public of security incidents through the Alibaba Cloud's international website and other forums.

Customers can report incidents through our ticket system.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used KVM hypervisor
How shared infrastructure is kept separate We use Secure Virtual Private Cloud separation capabilities across the network layer and certificate based authentication for API access. We also utilise resource access management for fine tuned resource access.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.01 per instance per hour
Discount for educational organisations No
Free trial available Yes
Description of free trial Free trails are valid for 60 days include:
Virtual machine
SQL, Redis and NoSQL database
Load balancer
Object storage

Free services:
Container Service
Auto Scaling
Managed message queue
Virtual Private Cloud
Monitoring service
Resource Access Management
Key Management Service
Database migration and synchronisation
Mobile Security, for mobile app protection
Link to free trial https://intl.aliyun.com/campaign/free-trial

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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