Sitekit Solutions

Digital Health Applications

Mobile application and accompanying information services to enable access and key information about illness and treatment, principally via tablets and smartphones. The application can include a patient held records including treatment summaries for the long term.

Features

  • Digital PCHR
  • Enable adoption of standards, e.g. FHIR messaging
  • Provide convenient access to information sources relating to care
  • Provide convenient access to information specific to the user
  • Allows user to share information with other people
  • Allow information from statutory IT systems to PHF
  • Allow user info to flow from PHF to statuatory domain

Benefits

  • Improve patient participation in the care processes
  • Making available important treatment information to patients
  • Enable patient activation
  • Enable digital transformation of services
  • Improve quality of care

Pricing

£10000 per unit

Service documents

G-Cloud 11

981851425521937

Sitekit Solutions

Sales at Sitekit Solutions

08452990900

solution-sales@sitekit.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Recognising the variance that exists in local systems, as part of the on-boarding process Sitekit will undertake engagement exercises to identify: • Any non-standard data sets that should be collected • Any non-standard information flows that should be implemented • Non-standard policies for record access • Required IG work With engagement time limited to two single days on-site and Sitekit delivering a report to the commissioning agency.
System requirements Internet connectivity from the commissioning region's networks

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times

The support provided via the Sitekit Service Desk is via both email and phone, Monday to Friday 9am to 5pm excluding UK bank holidays. Out of hours emergencies are ticketed via our emergency email address, which goes directly to our out of hours support.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The following provided as standard: 1)Very High: A security breach whereby a third party gains access to personal data or an individual’s account may be compromised. A security alert that is categorised as being critical to data security. In the event of a security breach, the technician will take immediate action to limit further unauthorised access to the Infrastructure Applications. Investigative work to provide a resolution will then commence during Service Hours • Response: 30 minutes • Resolution: 8 service hours 2)High - An error that renders the software inoperative or causes the software to fail catastrophically. • Response: 1 service hour • Resolution: 16 service hours 3)Normal - An error that affects performance of the software and significantly degrades the use of the software. A security alert that is categorised as being medium severity. • Response: 1 service hour • Resolution: Best efforts to obtain resolution in 40 service hours 4)Low - An error that affects performance of the Infrastructure Applications but does not significantly degrade the use of the service. A security alert that is categorised as being low severity. • Response: 1 service hour • Resolution: Best efforts to put resolution in the next software release
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started 1x half-day requirements workshop Simple PoC to test core user journeys
Service documentation No
End-of-contract data extraction Sitekit will work with providers to support data extraction where required.
End-of-contract process Off-boarding the service does not require any data extraction or removal processes.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems Android
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Designed to operate on Andriod devices
Service interface No
API No
Customisation available Yes
Description of customisation The service is designed to be localised with local services. Project teams can work with Sitekit to customise for specific care pathways. Customised local information guidance and communications.

Scaling

Scaling
Independence of resources Microsoft's Azure - platform services designed for on demand scalability to serve business-critical applications for many millions of users. Uptime is guaranteed by SLAs.

Analytics

Analytics
Service usage metrics Yes
Metrics types The following checks are made on a daily basis: • Services running correctly • Applications running correctly • Security and systems alerting running correctly • Number of registered users Monthly checks: • Release plan for new versions of services, applications • Security and support patches • Service utilisation • Support issues requiring escalation
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach End users can export their data via Sitekit Services
Data export formats Other
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network Managed service on Microsoft Azure Platform. https://azure.microsoft.com/en-gb/overview/trusted-cloud/

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% - Service credits if Sitekit does not meet this level. Azure services according to Microsoft Azure SLAs:https://azure.microsoft.com/en-gb/support/legal/sla/
Approach to resilience Available on request. https://azure.microsoft.com/en-gb/overview/trusted-cloud/
Outage reporting Via Microsoft Azure status portal: https://azure.microsoft.com/en-gb/status/ Or additional tooling (e.g., Application Insights: https://azure.microsoft.com/en-gb/services/application-insights/) An agency may commission Sitekit to monitor and report outages on its behalf.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Health professionals authenticated via a directory run by each employing organisation sign-up/sign-in via NHS Login
Access restrictions in management interfaces and support channels Access to management interfaces and support channels is restricted via username and password. Sitekit OAuth 2.0 protocol to authorise health professionals access.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Centre for assessment limited
ISO/IEC 27001 accreditation date 24/10/2018
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All Sitekit staff are required to be aware of and comply with Sitekit's ISO 27001 ISMS (Information Security Management System), which documents Sitekit's security policies. Some policies will apply to all staff; some policies to specific departments or roles. All staff are must alert Sitekit's ISM (Information Security Manager) if they observe a policy breach; all staff are encouraged to alert the ISM if they see an opportunity for policy improvement.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Sitekit maintains an ISO27001 certified vulnerability management process, available on request. Sitekit carries out threat-modelling as part of software design under the company's SDL (Secure Development Lifecycle); mitigation actions are then put in place. Sitekit will deploy patches either as part of scheduled software maintenance or immediately when Sitekit becomes aware of a Critical vulnerability. Sitekit runs frequent training sessions on emerging internet security threats.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Sitekit maintains an ISO27001 certified protective monitoring process, available on request. Potential compromises are assigned the highest priority under Sitekit's SLA (Critical) and immediately investigated.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Sitekit maintains an ISO27001 compliant incident management process, available on request. Users would raise a support request with Sitekit's support desk; Sitekit will investigate the support requests and categorise as an incident if appropriate to do so. Sitekit maintains an ISO27001 compliant incident report template, available on request.
Incident management type Supplier-defined controls
Incident management approach Sitekit maintains an ISO27001 compliant incident management process, available on request. Users would raise a support request with Sitekit's support desk; Sitekit will investigate the support requests and categorise as an incident if appropriate to do so. Sitekit maintains an ISO27001 compliant incident report template, available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks NHS Network (N3)

Pricing

Pricing
Price £10000 per unit
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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