SafetyCulture (UK) Ltd

iAuditor

iAuditor is an inspection app used to empower your workers in the field. Combined with the web platform, iAuditor provides visibility and insights to help raise safety and quality standards across an organisation. Your team can collect consistent data, standardise operations, send reports, identify failed areas and get problems resolved.

Features

  • Mobile Inspections
  • Real-time Reporting (with offline capability)
  • Detailed Analytics
  • Corrective Actions
  • Integrations & API
  • Incident Reporting
  • Scheduling

Benefits

  • Provides real-time visibility into your business with an analytics platform
  • Save time and money with mobile inspections anytime, anywhere
  • Paperless solution
  • Collaborative actions (in real-time)
  • Reduces incidents
  • Increase productivity
  • More inspections completed on time

Pricing

£175 to £220 per user per year

Service documents

Framework

G-Cloud 11

Service ID

9 8 1 6 6 5 0 1 7 3 3 7 9 2 0

Contact

SafetyCulture (UK) Ltd

Nicky Chenery

+441617681124

g-cloud@safetyculture.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No.
System requirements
  • IoS
  • Android
  • Windows

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email within 4 hours (Mon-Fri) and 24 hours on a weekend.
Live Chat is available within 2mins (Mon-Fri) and 24 hours on a weekend.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible A live chat symbol will appear on the bottom right-hand corner of the mobile application or website.
Web chat accessibility testing We use a third party application.
Onsite support Onsite support
Support levels We supply technical and account management support for initial set-up and ongoing maintenance of the account (at no additional cost).
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Test
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Upon termination of the contract, you can request through our support team a full extract of your data in a compatible format, such as CSV, PDF, JSON.
End-of-contract process Online service will be terminated if initiated by the customer. Archived data will remain securely stored indefinitely at SafetyCulture and customers discretion.

Subject data requests can be submitted and data can be removed as per GDPR legislation.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile app is designed as a data capture front end. Full access to administrative functions and analytics is only available on the web portal.
Service interface No
API Yes
What users can and can't do using the API Please refer to: developer.safetyculture.io
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources IAuditor uses a horizontally scalable architecture at each application layer including the API, services and database. The architecture utilises autoscaling of stateless servers, caching and asynchronous events to enable scaling to higher workloads. Capacity can be reviewed prior to batch user onboarding.

Analytics

Analytics
Service usage metrics Yes
Metrics types This is available via our analytics platform.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach We have an open API which can be used to export audit data in JSON or PDF format. From the website, you can export data in CSV and PDF format, too. We also offer customer-facing, open source tools (coded in Python) for exporting inspection data in bulk into CSV, PDF or JSON formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • Word
  • Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Please review our Terms and Conditions for SLA terms: https://safetyculture.com/legal/terms-and-conditions/
Approach to resilience Application architecture is designed to be resilient to individual server failure.
External monitoring from multiple geographies. Internal monitoring and alarm for each piece of functionality, with 24x7 on-call paging roster to engineering and operational staff with automated escalation. Incident management procedure to address interruptions to availability based on impact severity. Status page to communicate outages to customers via SMS via opt-in.
Outage reporting https://status.safetyculture.com/
Email alerts
SMS alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels SafetyCulture takes strong measures to help protect customer data from inappropriate access or use by unauthorized persons, either external or internal and to prevent customers from gaining access to one another’s data. SafetyCulture personnel will use customer data only for purposes compatible with providing customers the contracted services, such as troubleshooting technical support requests. For full details please refer to the SafetyCulture Privacy Policy.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach SafetyCulture adopts controls as outlined in our Security Whitepaper and in accordance with standard market practice for SaaS providers. We are using the NIST Cybersecurity Framework as a basis for our controls, with an external assessment. Our Information Security Policy is aligned with ISO 27001 standard. As AWS is one of our primary providers, and stores all of our product data, we engage with them using​ t​he Shared Responsibility Model​ for security and compliance. AWS are included in the ACSC Certified Cloud Services List (CCSL) for the classification of PROTECTED: https://acsc.gov.au/infosec/irap/certified_clouds.htm.
Information security policies and processes Our approach to cybersecurity is:
• Customised to our unique requirements, but takes into account industry-accepted good practice when it comes to cybersecurity through industry standards such as ISO 27001 and the NIST Cyber Security Framework;
• Documented, reviewed and updated on a regular basis – we review our security policies at least annually, and update them more regularly where material changes are required;
• Focused on a combination of people, process and technological measures to ensure we have a defence-in-depth approach to security that corresponds with the level of risk we face.
All our external partners and staff are expected to be part of our cybersecurity mission and comply with our policies.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach SafetyCulture employs change tracking and version control to actively monitor and manage changes to the SafetyCulture code base by the development team and detect erroneous, malicious or vulnerable changes. Permission to deploy code to the SafetyCulture production or testing environment is restricted to necessary personnel only and source control access is heavily restricted. SafetyCulture operates an independent testing environment where changes can be tested by developers and other invited testers in the live infrastructure environment without impacting the primary operations of SafetyCulture.
Vulnerability management type Supplier-defined controls
Vulnerability management approach SafetyCulture employees actively monitor running SafetyCulture instances examining logs and data trends to identify malicious user activity, identify vulnerabilities and debug issues. Employees actively monitor user feedback, support tickets and social and publishing mediums for activity which may suggest malicious activity within or threats. Anonymous usage statistics are also collated and analysed on a regular basis as part of SafetyCulture’s monitoring programs. SafetyCulture also tracks many key performance and error metrics and maintains full activity logs of all requests, activities, and errors using a centralised log retention system. SafetyCulture Pty Ltd remediates identified vulnerabilities according to their assigned priority.
Protective monitoring type Supplier-defined controls
Protective monitoring approach SafetyCulture uses multiple AWS services to provide a layered approach to network security. AWS Shield (standard) provides DDoS protection, AWS WAF provides Web Application Firewalling capabilities, AWS Application Load Balancers provided layer 7 load balancing. Additionally, AWS CloudFront CDN is utilized where possible to ensure optimal performance and security capabilities. AWS IAM, AWS Security groups & network ACLs are also employed to limit & restrict traffic flows internally.
Incident management type Supplier-defined controls
Incident management approach Incidents are managed by following our incident management procedure. Ongoing incidents will be published to affected customers via in-application notification, email, and social media channels. Availability below our SLA will be published with details of the incident after remediation.

We are not able to provide timelines for resolution of a vulnerability. Resolution times will depend on the severity of the vulnerability and may include round-the-clock engineering until resolved.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £175 to £220 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 4 week trial period with full product capability.
Link to free trial https://safetyculture.com/

Service documents

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