Content+Cloud Ltd

Microsoft Teams Consultancy Services

Microsoft Teams is a chat-based workspace that is intended to be a one-stop-shop for user collaboration. Content+Cloud has worked with Microsoft Teams since it was in preview and can offer related user adoption, technical design, deployment, security, and pilot services to ensure a successful deployment.

Features

• Microsoft Teams Governance & Approach
• Microsoft Teams network assessment and recommendations
• Microsoft Teams deployment and support
• Microsoft Teams Security and Compliance consultancy and recommendations
• Microsoft Teams Technical Design
• Information Architecture and Teams Design
• Microsoft Teams Pilot implementation and support
• Adoption support
• Microsoft Teams Training (for Admins, Owners and End-Users)

Benefits

• Maximise the benefits of your MS Teams investment
• Deploy MSTeams in a secure way,embedded within your technology landscape
• Ensure MSTeams are configured to address your business requirements
• Increase your chances of technology adoption

£550 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

981483119015659

Contact

Jack Perschke
0333 241 7689
bids@contentandcloud.com

Planning

• Planning service: Yes
• How the planning service works: We will work with you to understand the detailed requirements for each application and will match these to the capabilities of appropriate cloud environments, and plan the migration in detail, taking care to manage all dependencies and constraints.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We will work with you to define the training, either off-the-shelf or bespoke, that is required to ensure that your users get the maximum value out of the application
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have experience of migrating systems and data and have developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have experience of migrating systems and data and have developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
• Other security services:
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. You will also have an assigned technical account manager who will work with you on current and ongoing requirements. We provide 3 service offerings: Dedicated help desk (starting at £20 per user, per month), Shared service desk starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £550 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.