Solidsoft Reply Ltd

Microsoft Azure Business Critical Cloud Application Support

Solidsoft Reply provides specialist support for business critical applications on the Microsoft cloud platform and on-premises with their UK based development consultants. We have 20+ years’ experience developing and managing business critical applications on Microsoft platforms and have created a framework of support packages covering both development and production environments.

Features

  • Fully managed call desk facility
  • Incident logging by email, telephone or web
  • Guaranteed incident and response service levels
  • Proactive incident management
  • All response engineers are UK based Solidsoft Employees
  • Four levels of service available; Bronze, Silver, Gold and Platinum
  • Totally customisable to your particular needs
  • Annual health checks available
  • Highly experienced award winning team delivering enterprise and government support
  • ISO 9001 & ISO 27001 compliant

Benefits

  • Provides clear direction and cost of delivery
  • Operational peace of mind
  • Expert 3rd Line engineers when you need them
  • Extremely cost effective
  • Health checks ensure systems are fit for purpose
  • Reduced downtime on your critical systems
  • Minimises downtime
  • Visibility of operational incidents
  • API management
  • Operational costs are minimised

Pricing

£800 to £960 a person a day

Service documents

Framework

G-Cloud 12

Service ID

9 7 9 8 4 0 1 8 8 6 7 0 9 9 9

Contact

Solidsoft Reply Ltd

Mark Usher

+44 1256 375700

m.usher@reply.eu

Planning

Planning service
Yes
How the planning service works
Solidsoft Reply Support Manager will work closely with the buyer to ensure the correct plan is setup for the buyers needs.

This will take the form of a short workshop.

Following on from this a plan for health check and on-boarding will be provided.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure Cloud Based Integration
  • Microsoft Azure Cloud Based Applications
  • Microsoft Azure Hosted BizTalk Server based integration

Training

Training service provided
Yes
How the training service works
We provide training and knowledge transfer around the solution we have delivered as part of the engagement.
Training is tied to specific services
Yes
Services the training service works with
Specific to the services we provide.

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
This is offered as a separate service. Microsoft Azure Cloud Assessment.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Solidsoft Reply development is managed under ISO 9001 using a pharmaceutical industry strength Quality Management System used for a number of Government projects. This allows us to provide the buyer with full quality assurance of the solution.

Performance testing is integral to this quality approach and can easily be demonstrated to the buyer.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
GBEST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
These are covered under separate G-Cloud services:

Microsoft Azure Managed Service

Microsoft Azure business critical cloud application support

Service scope

Service constraints
Nil

User support

Email or online ticketing support
Email or online ticketing
Support response times
The response times are within 1 business hour.

Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays)

Response times outside of these hours is next business day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Service Coverage
Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Out of Hours Support 8am - 9am, 5pm - 8pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Optional Public Holiday Coverage Should this option be chosen, Solidsoft Reply
will provide 24-hour support for all English public holidays that fall within the term of the agreement.
Optional 24 x 7 Managed Service Should this option be chosen, Solidsoft Reply will provide 24-hour support for High/Medium/Low Priority Incidents as determined in the agreement.
Optional Technical Design Authority consultant can be offered within the terms of the Managed Service agreement.
Managed Service Pricing is determined by the individual customer requirement based on the options detailed above.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£800 to £960 a person a day
Discount for educational organisations
No

Service documents

Return to top ↑