Glue Reply (a trading division of Reply Ltd.)

Business Architecture - Digital Business Design

Our business architecture services inform, support and drive confidence in your strategic decisions as you transform into a digital business of the future. We help translate your strategy into reality - focusing on digital-by-default services, we forge a capability based roadmap that assures realisation of your future vision.

Features

  • Flexible methodology accommodates a wide range of engagement needs
  • Strategy, planning definition & review including risk
  • Upskill, mentor and transfer skills to permanent team
  • Business model, operating model & business capability design
  • Business solutions options & design
  • Business case definition & cost / value modelling
  • Business architecture capability assessment & development
  • Design, build and mobilise Business Architecture services
  • Mentor and transfer skills to permanent team
  • Provision of scalable and pragmatic services to deliver business outcomes

Benefits

  • Align people, information, processes, cloud technology to strategic priorities
  • Informed decision making
  • Change portfolio aligned to strategic goals
  • Clear strategic direction to individual agile projects
  • Ability to design, track and measure improvements to organisations capability
  • Improved Operating model & enterprise agility
  • Designed for digital - digitial by default services
  • A developing and living Business Architecture – none-shelfware
  • Provides accelerated Return on Investment through business driven focus
  • Cost effective guidance to focus on critical business functions

Pricing

£350 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glue.frameworks@reply.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 7 7 5 7 4 0 1 1 2 3 9 4 0 8

Contact

Glue Reply (a trading division of Reply Ltd.) John Sidhu
Telephone: 0207 730 6000
Email: glue.frameworks@reply.com

Planning

Planning service
Yes
How the planning service works
Glue Reply has extensive experience of planning for Cloud adoption and the associated technical, data migration and user preparation. Our planning is guided by our Business Outcomes Driven Enterprise Architecture approach, listed by Gartner in their Market Guide. The Approach is deployed with major high street names as well as Government Departments, Agencies, Local Authorities and Housing Associations. Starting with Business Analysis we capture requirements maintaining a focus on the Business Objectives and develop supporting processes (L0-L5). Within the Business and Enterprise (Future State), Application and Solution, Information and Data, Integration and Service, Technical, Infrastructure, Cloud and Security Architecture(s) we develop transition and migration states and roadmaps to include to ensure the business and its customers face as little disruption as possible, ensuring disruption is positive. We can provide SQEP and experienced ISPMs/Scrummasters to manage transition, evolution and migration at Programme, Project/Scrum and Work Package levels, building in compliance with ITIL and GDPR. Planning can be formal APMP or PRINCE2 but we are also experts in Agile working and partner with Mulesoft, Matsoft, Boomi, Cleo, Kony, Kong, Talend, APIgee and others to integrate, so we understand their products and technologies to ensure effective and efficient integration and data flows.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • GCP - Google Cloud Platform and Google Suite
  • Azure, Power BI, SSiS and SSRS, Data Factory
  • AWS - Amazon Web services, Kubernetes, Terraform, Lambda
  • Tomcat, webmethods, websphere, Apache, RedHat, JSON
  • Solr, Evergreen, Bespoke and multiple cloud architectures
  • "Things" subject to integration and software language used
  • Mulesoft, Talend, Matsoft, Cleo, Kony, Dell Boomi
  • Microsoft Dynamics CRM and AX / ERP, SSIS
  • Oracle Fusion, and OBIEE, APIgee, webMethods, Websphere
  • Multiple Cloud architectures

Training

Training service provided
Yes
How the training service works
We can provide Google Cloud Platform (GCP), Amazon Web Services (AWS) and Azure specific training from experienced users and practitioners. The training can be formal instructor lead, via workshops, 1-2-1, webex, webinar or OJT and onsite mentoring. We also run labcamps and hackathons which can be opened to clients in some cases. Reply can provide ITIL service management and compliance training too. In addition Reply can provide TOGAF guided training and skills transference on the integration of the Cloud platform using products such as Mulesoft Anypoint. Instructors are mainly hands on architects, designers and developers with experience of implementation, integration and management. We have deployed Technical, Security, Cloud and Infrastructure architects who then move to directly support, mentor, upskill and provide knowledge transfer to current Networks staff, to prepare them for managing the hosting of platforms, systems, software and services with a Cloud provider. We can provide labcamps and hackathons for clients in some circumstances.
Training is tied to specific services
Yes
Services the training service works with
  • GCP Google Cloud Platform
  • Azure
  • AWS Amazon Web Services
  • IBM
  • Oracle
  • All Cloud Platforms

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Setup, ETL and automated migration and RPA is provided as a distinct part of Glue Reply planning process to ensure that project timelines or fixed Release Windows are appropriate and do not, in their own right, cause risk for being too optimistic to the project. We can provide Data Migration as a Service, led by Glue Reply Data and Information Practice. The migration process can include the development of Data and Migration strategy, assessment of environments, integration and interfaces, a Data Model and Data Quality strategy. These aspects must all be developed or be available before the migration. A critical factor is for the client to plan to provide access to the data and systems, prior to any project start. Setup, migration planning, testing and delivery will undergo appropriate technical (integration, automation and performance) and user testing, which can be as part of a planned Phase or as a sprint(s). We expect our resources to work very closely with client resources and can provide skills transference as required to increase client sustainability. We would also expect to plan support and delivery of Management Information and Business Intelligence (MI&BI) to enable easy provision of such going forward.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • GCP - Google Cloud Platform, Google suite tools
  • AWS - Amazon Web Services, Terraform, Kubernetes, Lambda
  • Azure, Azure Data Factory, Power BI
  • IBM, Serverless
  • Oracle Fusion Suite
  • Bespoke Cloud platforms
  • All Cloud platforms
  • Multiple cloud architectures including AWS, GCP and Azure
  • Open Source, public and private clouds
  • UK Cloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Glue Reply are ISO 9001, ISO 27001 and Cyber Essentials Plus accredited, ICO Registered - Z 6411412 Open Group members and British Computer Society. Gartner Market Guide for Business Outcomes Driven Enterprise Architecture. Applying our ISO9001 processes, we work in highly regulated domains (NHS, Home Office, Banking and Financial Services, Energy and utilities) and apply the IP we develop in one domain, where it is Best Practice to others. This includes Data Protection and Privacy. We actively monitor quality of output which includes mutli-partite internal review of documents and artefacts for accuracy but also plain English and grammar. We provide all types of Testing and automation. Testers, Test Leads and Test Strategy resources include Integration, Performance, Automaton and SIT testers/testing and provide Test Driven Development. We have found that ensuring that the Test Approach (in the Test Strategy) is well developed and understood prior to any Agile project is crucial, along with Configuration Management. Testers are often provided with specific skills such testing of AWS, Google (GCP) and Azure based hosting solutions, and also those who work with Microsoft stack, including CRM and AX/ERP, Oracle, SAP, IBM and also with mobile platforms across iOS, Android and Windows.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
  • Other
Other security services
  • Certified Security Testers
  • Security Architecture
  • ISMS development
  • ISO27001 support and process development
  • Security design reviews
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We have a fully ticketed Support Desk available as part (costed option) of any service and or software we provide. Most projects without the Service Desk include a period of hypercare for any software or interfaces we have developed. we can provide various levels of support from 3rd/4th line working day passive support to 24/7 fully resourced response, with SLAs.

Service scope

Service constraints
As a policy we do not hold or access client data, unless appointed as a data Processor or Sub processor specifically. Where we are not appointed as a processor or sub processor we would not be responsible for customer or user data held within the customers systems hosted in the Cloud, which includes its quality. Where we have to use client data, we seek to only use client provided infrastructure which can include Citrix servers and VMs.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The time to respond to questions is determined within the SLA for the level of service contracted for, which also covers out of hours and weekends, covering software of services we have developed. We have a fully ticketed Support Desk available for any service and or software we provide. Most projects without the Service Desk include a period of hypercare for any software or interfaces we have developed. We can provide various levels of support from 3rd/4th line working day passive support to 24/7 fully resourced response, with SLAs.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Webchat has been assessed using indicative user groups at at least 2 stages of development primarily for sight and hearing impaired users
Support levels
We have a fully ticketed Support Desk available as part (costed option) of any service and or software we provide. Driven by SLAs, we can provide various levels of support from 3rd/4th line working day passive support to 24/7 fully resourced response, at different costs. Most projects without the Service Desk include a period of hypercare for any software or interfaces we have developed, this will be agreed within individual contracts.
The time to respond to questions is determined within the SLA for the level of service contracted for, which also covers out of hours and weekends. This only covers software of services we have developed. We have a fully ticketed Support Desk available as part (costed option) of any service and or software we provide. Most projects without the Service Desk include a period of hypercare for any software or interfaces we have developed. We can provide various levels of support from 3rd/4th line working day passive support to 24/7 fully resourced response, with SLAs.
User can manage status and priority of support tickets

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£350 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glue.frameworks@reply.com. Tell them what format you need. It will help if you say what assistive technology you use.