Bentley Systems (UK) Limited

Bentley Recurring Advancement Services Program

Bentley Recurring Advancement Services Program (RASP) is desgined to sustain and advance your Bentley solution, to enusre you benefit from the latest versions of the core software, to accommodate changing requirements, and adapt to evolving desired outcomes.

Features

  • Ensures proactive support and reporting
  • Keeps core Bentley products evergreen with the latest versions/builds
  • Sustains configurations and possibly bespoke elements
  • Software health-checks and follow-ups
  • Can be extended with system administration services
  • Can be extended with data migration support
  • Technology sessions with Bentley Product Management involvement

Benefits

  • Improve your performance and collaboration across teams
  • Reduce rework through the implementation of integrated digital workflows
  • Reduce or eliminate requirement for in-house specialist resources
  • Close skills gaps by providing access to expertise and resources
  • Apply PAS1192/ISO19650 industry good-practice helping institute consistency
  • Improve productivity through fast response and resolution
  • Leverage lessons learned from similar implementations to improve productivity/performance
  • Improve agility by augmenting teams rather than hiring new members
  • Add value through advancements that are standard and repeatable

Pricing

£60,000.00 an instance a year

Service documents

Framework

G-Cloud 12

Service ID

9 7 7 3 0 1 4 2 5 8 8 4 7 3 8

Contact

Bentley Systems (UK) Limited Simon Horsley
Telephone: +447899852176
Email: simon.horsley@bentley.com

Planning

Planning service
Yes
How the planning service works
Please refer to the related Lots for Cloud Software Offering under Lot 2 and Cloud Support under Lot 3 listed below. In addition to the implementation services, Bentley can provide RASP to enable sustainment of and advancements to the implemented solution. Following delivery of the Baseline configuration, the first delivery under the RASP contract will be the creation of and agreement on an Advancement Program. This documented and mutually agreed Program will be developed with your business stakeholders and will describe in detail how Bentley and you will work together to sustain and advance your solution to meet evolving business/project demands.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • ProjectWise CONNECT Edition - Lot 2 and Lot 3
  • AssetWise CONNECT Edition - Lot 2 and Lot 3
  • AssetWise Linear Analytics - Lot 2 and Lot 3
  • Bentley CDE - Lot 2 and Lot 3
  • ITwin Services - Lot 2 and Lot 3

Training

Training service provided
Yes
How the training service works
Bentley CONNECT Advisor will help deliver Adaptive Learning Services and is designed to provide in-application contextual assistance, including recommendations, short feature and workflow videos and personalised learning paths and knowledge maps. CONNECT Advisor will increasingly leverage Azure-based machine learning, to further personalise its assistance for each Connected User. Based on the principles of Search, Browse and Feed, it simultaneously searches and retrieves product-specific content from: • Bentley LearnServer • Bentley Communities • YouTube channel(s) • Product documentation • Events Calendar • Bentley News and Announcements. An optional add-on - CONNECT Advisor Premium Services embraces a Proprietary Content Service that can be used to enhance users’ learning by integrating your in-house proprietary Bentley Content.
Training is tied to specific services
Yes
Services the training service works with
  • ProjectWise CONNECT Edition - Lot 2 and Lot 3
  • AssetWise CONNECT Edition - Lot 2 and Lot 3
  • AssetWise Linear Analytics - Lot and Lot 3
  • Bentley CDE - Lot 2 and Lot 3
  • ITwin Services Lot 2 and Lot 3

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Bentley will work with you to ensure that the required services are provided to enable you to transition your current solution to the Bentley Cloud. Bentley also provides services to transition your existing data to Bentley’s cloud provisioned service. Bentley’s team of consultants will analyse your existing data that needs to be transferred to the cloud. They will then collaborate with you to get to an agreement on the system configuration, migration plan and execution plan with an appropriate transition process in accordance with a jointly agreed schedule. Bespoke customisations, database types and versions or integration with non-Bentley products will be reviewed and may require additional services. The consulting, configuration, migration and transition services will be offered as a one-off bespoke service based on the SFIA Card rates.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • ComplyPro - Lot 2 and 3
  • OpenCities Planner - Lot 2 and 3
  • Reality Modelling Cloud Service - Lot 2 and 3
  • SYNCHRO - Lot 2 and 3

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Prior to going live with Bentley's cloud solution, Bentley will perform a latency test to identify the nearest Azure data centre. During operations, Bentley will use SolarWinds for latency monitoring. Quality assurance is not provided. Performance testing: Functional Health Check - will examine the overall usage of your configuration, provide a brief document describing positive and less positive findings, and recommendations for improvements. The Functional Health Check will be based on the current features and functions used. Bentley will recommend technology and\or workflow process changes. This Functional Health Check will not focus on the technical system performance. Performance Health Check - Bentley will provide a review of the system configuration and performance to ensure there are no bottlenecks causing delays, or other limitations reducing the performance of Bentley's configuration, system landscape and project to ensure that has been set up for optimal performance. Business Health Check- Every implementation begins with business requirements. As usage of Bentley configurations grows, additional requirements emerge and sometimes the initial requirements get dropped. This check will assess how the current configuration addresses your project delivery business requirements with client stakeholder interviews, identify opportunities to align current technologies with business goals, and can identify technical improvements.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Apart from core software products such as AssetWise CONNECT Edition, ProjectWise Connect Edition, Bentley CDE and iTwin Services, Bentley offers additional services by means of a Success Plan or a Recurring Advancement Services Program (RASP).

The Recurring Services contracts offers services in the area of 1) enhanced support, 2) sustainment and 3) advancement. RASP provides enhanced support in terms of product and implementation support, above and beyond the standard SELECT Agreement, the sustainment services focus on keeping your system evergreen and using the latest relevant versions of the underlying core software, as well as implementing minor changes. The advancement services focus on design and realising signficant changes to the system.

Service scope

Service constraints
Access to your/our cloud service is required; Access to existing on-premise server components and client machines may be required. Availability of key personnel such as stakeholders, business representatives and IT; opening of firewall/ports; read access to local AD;

User support

Email or online ticketing support
Email or online ticketing
Support response times
Service Tickets related to your system and services contracts will be logged with the Prioritised Incident Support desk. The Prioritised Incident Support and Response Support desk (Support Desk) is available to RASP subscribers. The Support Desk will triage tickets from your organisation and progress them to the applicable Product Support team that monitors the tickets.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
The RASP Contract will enable you to achieve your ever-evolving desired business outcomes by advancing your digital workflows using Bentley applications. Bentley will assign a Programme Manager to act as your single point of contact for the execution of the services subscription contract, and provide regular service review meetings in line with the agreed governance document.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£60,000.00 an instance a year
Discount for educational organisations
No

Service documents