Time to Spare

Time to Spare

Time to Spare provides a platform to voluntary and community organisations to manage data and to safely share aggregated and anonymised reports of the work they do with funders and public bodies.

Features

  • Outlook integration
  • Eventbrite integration
  • SurveyMonkey integration for impact surveys
  • Real time reporting of impact and user data
  • Intelligent recommendations for VCS services
  • One-click GDPR Subject Access response
  • Shareable events calendar

Benefits

  • See more clearly what VCS organisations are doing
  • Improve security of VCS data
  • Encourage collaboration between community organisations
  • Better discovery of community services
  • Easier monitoring of funded charities/community groups

Pricing

£0 to £1250 per licence per month

Service documents

G-Cloud 11

976925036802654

Time to Spare

Tom Neill

07411495842

tom@timetospare.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Access to the internet

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 working day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We use Userlike for our live chat system. Users can chat directly or can switch to email.
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels We offer on-boarding support at a cost of £600 per day. We give 2 free days of support at our "major institution" price package.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can provide onboarding support and onsite tech training for VCS organisations.

We have documentation on our website and provide free email and chat support to VCS organisations.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction When the contract ends, we will allow users to extract their own data in a csv or JSON file.
End-of-contract process Data export is free.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service It can be difficult to view the live reports on mobile.
API Yes
What users can and can't do using the API Currently our API is only accessible through Zapier. Users can update contact records and add events.
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation Users can create custom groups of organisations that they are interested in viewing statistics and reports from.

Scaling

Scaling
Independence of resources We have a serverless set up and our database is almost infinitely scalable.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide metrics on the usage of the services run by different voluntary and community organisations.

We give aggregated information on location, demographics, retention and more.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Certain parts of data is easy to export via CSV in the interface. The rest requires an email to support.
Data export formats
  • CSV
  • Other
Other data export formats JSON
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We do not guarantee any level of availability
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Our management interfaces and support channels are hosted and managed on Google Cloud. We use their authentication to ensure access is restricted.
Access restriction testing frequency Less than once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We take security very seriously and all members of our small team are very clear of the steps we need to take to ensure data is kept securely.
Information security policies and processes We maintain a detailed breach policy available on request and ensure that we are fully GDPR compliant.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We maintain an active list of our subprocessors and dependencies and proactively fix problems with them.
Vulnerability management type Undisclosed
Vulnerability management approach We deploy patches to our services as quickly as possible when we are made aware of them or discover them internally.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We are currently looking at ways to improve our protective monitoring processes.
Incident management type Supplier-defined controls
Incident management approach We have a full breach policy available on request or on our website.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0 to £1250 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We offer our service for free for organisations that are interested in using the platform solely as an internal tool and have less than 5 users.
Link to free trial Timetospare.com

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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