Software Box Limited (SBL)

SBL Hootsuite Premium Adoption Services

Our Premium Services offering secures your investment with dedicated resources that support your business and drive adoption for the long term.

Features

  • Dedicated Customer Success Manager Business Reviews with Exec Sponsor
  • Adoption Metrics Tracking Proactive support if adoption drops below target
  • Enhanced Global 24/7 Support
  • Five Named Phone Contacts for 2hr SLA

Benefits

  • Mitigate Risk of low solution usage
  • Increase adoption
  • Return on investment
  • Scalable and efficient product experience

Pricing

£5000 per unit per year

Service documents

G-Cloud 10

975988910999791

Software Box Limited (SBL)

Danielle Connor

01347 812100

tenders@softbox.co.uk

Planning

Planning
Planning service No

Training

Training
Training service provided Yes
How the training service works Hootsuite offers complete on-demand training for all Enterprise users via Hootsuite Academy (please see the following link: https://hootsuite.com/education). Hootsuite Academy offers access for users to a variety of social media education and platform training as an e-learning platform - including specific courses (e.g. social marketing, social selling, social strategy, social advertising) and respective certifications. Hootsuite develops a custom onboarding curriculum and training schedule. The goal of our training is, first of all, to enable teams on the platform as soon as possible, to optimize time to value. We will work with the teams at group and BU level to customize the training experience during the initial deployment, so admins and end users learn within their workflow and business context. This will help them build habits and routine in using the platform effectively. Training sessions will be recorded, and are accompanied by further material.
Training is tied to specific services Yes
Services the training service works with
  • Hootsuite Enterprise (Admin & End User)
  • Advocacy
  • Analytics Services

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Buyer hosting or software
How the support service works Hootsuite monitors ongoing use and adoption of our software. When that drops below an agreed milestone, training plans will be designed to support optimum usage of our platform and increase the usage levels up to agreed targets.

Service scope

Service scope
Service constraints Customer agrees to provide Hootsuite with reasonable cooperation in the preparation of information required by Hootsuite in connection with Professional Services delivery. - Online training sessions will be on 60 minutes long. The training session will be recorded. - Half day onsite training sessions are 3 hours in duration. - Full day onsite training sessions are 6 hours in duration. - Each session will be delivered in English language only. - Fees and Expenses. Each party shall bear their own costs with respect to travel.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24h - 48h
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing N/A
Support levels Please note this is not product support (SLA's can be found here https://hootsuite.com/legal/enterprise-service-level-agreement ) which are included in our Hootsuite Enterprise offering. Hootsuite will respond to any requests from customers relating to Premium Adoption Services within 24h to 48h.

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold Hootsuite

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £5000 per unit per year
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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