M4 Managed Services International Limited

Migrate to the New Email Relay

The M4 team holds all the current, hands-on technical and strategic skills necessary to support the journey away from Vodafone’s GCF Core Services. This service will de-risk the transition from legacy GCF Mail Relay services to the new GDS-sanctioned Email Relay and will prepare for cloud migration if appropriate.

Features

  • Highly experienced agile team focused on delivery
  • Fast and efficient, tried and tested methodologies and designs
  • Real time expertise in GCF Exit from all Core Services
  • Deep strategic and technical knowledge of the PSN Email Relay
  • Real world expertise formulating GDS guidance related to GCF Exit
  • Real time expertise supporting customers with GSI/family migration
  • Up to date expertise migrating away from GSI-family domains
  • Focus on practical aspects of framework alignment, policies, technical capability

Benefits

  • Supporting Central and Local Government
  • Supporting introduction of policies to deliver compliance to multiple standards
  • Experienced team delivering early wins and measurable cost savings
  • Use of Business Impact/Risk Analysis covering all solution elements
  • Full compliance with GDS advice and guidance
  • Full compliance with Cabinet Office policies
  • Full compliance with NCSC advice and guidance

Pricing

£500 to £1250 per person per day

Service documents

G-Cloud 11

975621910814238

M4 Managed Services International Limited

Procurement Team

02920 647647

procurement@m4int.com

Planning

Planning
Planning service Yes
How the planning service works The M4 team is highly experienced in the analysis of current modes of operation and the creation of roadmaps, to enable secure migration of legacy systems to Cloud. We identify early, the capabilities needed to deliver required outcomes and work closely with clients at all levels to deploy a flexible delivery team tailored to complement existing resources. Further, we ensure knowledge transfer and enablement and the leveraging of existing capabilities and resources. We review collaboratively all aspects of services including people, processes and infrastructure. Working in partnership with stakeholders we efficiently identify opportunities and enablers, to define and develop legacy systems to Cloud migration strategy. Our processes take into account user requirements and interdependencies of current systems as well as appetite and capability for change. We leverage any opportunities to increase speed of migration and translate business plans into delivery plans identifying both technical and financial benefits. We focus on gaining early benefit from transition to cloud and are experienced in delivering practical hybrid transitional solutions in adherence to the Government Digital Services Technology Code of Practice. Planning leverages contract end dates and technology refresh timetables to ensure costs of the old environment are bounded to deliver maximum benefit realisation.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Enablement is a key component of all M4 engagements; our goal is to deliver organisational change and sustainable client capabilities via training, mentoring and documentation.
Our teams can assist with development, improvement, and support of the client cloud environment whilst enabling client teams to an assured level of knowledge that allows for secure handover and ongoing maintenance of the IT estate.
Understanding that client cloud requirement, transformation programmes and support capabilities are individual, we tailor this process to create a defined exit plan ensuring the client can manage BAU activities and ongoing continuous improvement beyond our agreed exit date.
During engagements we encourage an environment of trust and work on, developing the skills and coaching behaviours, essential for cloud delivery.
This is achieved by reviewing, prioritising and scheduling a timetable of knowledge transfer activities; our consultants deliver these activities through:
Co-location (modeling best practice)
Code review
Pair programming
Peer coaching/mentoring
Our knowledge transfer programmes support individual client requirements and align with the DDaT Professional Capability Framework.
To support this transition the M4 team document the relevant knowledge base to support operational running.
M4 can, in addition, provide:
Tailored Workshops
Assistance identifying appropriate GDS Academy courses
Introductions to Communities of Practice
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Key to a successful and secure migration of legacy systems to cloud is the deep understanding of the interaction of all associated services. Critical considerations include costs of data migration, application redesign, application performance, and availability. Security, privacy and regulatory requirements must also be taken into account. Careful consideration of the current environment, as well as commercial and technical constraints also need to be clearly understood. Our team builds an end to end service maps for each capability, mapping the elements of the service provision and supplier matrix to ensure all elements in scope of the architecture design plan are captured and addressed in sequence to ensure there are no service orphans or components. We deliver an iterative solution following the initial build of a containerised portable environment based on tried and tested model blueprints, designed to fully comply with the Government Digital Service Technology code of practice. We also incorporate appropriate open source continuous integration tooling for delivery and test automation and provide security monitoring appropriate to the risks, and in compliance with, the Government Security Policy framework. Our team is experts in understanding functional and non-functional requirements and mapping these to physical services and transitioning to cloud-based equivalents.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works M4’s QA and Testing function for cloud services concentrates on measuring and examining quality, and improving software and systems capability through ongoing process improvement. This is offered throughout the development lifecycle, with adherence to all Acceptance Criteria remaining at the core of all activities.
We provide flexible and tailored solutions to facilitate quality delivery for our partners. We can also provide, strategic planning and guidance and can build out, where appropriate, internal project teams to increase depth and breadth of internal client coverage and accelerate rates of enablement.
Our teams are experienced both in conducting key analysis and making recommendations as to the most effective toolset for the Service(s) under test. We also identify key points of measure under test, deploy appropriate tooling, validate associated accuracy and identify risks test may impose.
Our targeted Test services are delivered by experienced team members and include Functional, Regression, Compatibility, Load, Integration, Acceptance, Security and Usability. Utilising tools from industry standard proprietary tooling and collaboration tools to specific tools for Integration, Security, Automation, Browser Validation.
Test Strategy includes scope, approach, constraints, risks, issues and assumptions, tooling, environment, data requirements, and entry/exit criteria. Using automated unit testing and integration testing tools to deliver.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No constraints

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels During an engagement, each team has an onsite lead, as the first point of call who is supported by a dedicated Client Management team providing full support throughout the engagement. We always recommend agreement in advance of a suitable support plan, a service responsibility matrix and appropriate service levels to meet the Client’s needs. 
Our team will also continuously review overall contractual performance against agreed SLA’s and regularly review with the client the service and performance of the team against agreed deliverables and timelines. Equally, we ensure that service and programme management procedures are followed, including the production, maintenance and monitoring of programme and risk management plans to the satisfaction of the Client.
Standard ITIL processes are also applied by the team, aligned, as appropriate, to the Client’s Engagement and Governance model including attendance to relevant service boards, as agreed with the Client.
Escalations received during normal office hours (Mon-Fri 9am-5pm exc. Bank Holidays) are normally dealt with within 8 working hours.
Standard support is included in the cost of the service.
hours escalations for technical issues can be made available 24x7.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £500 to £1250 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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