Re-solution provide comprehensive managed security solutions utilising Cisco’s CloudCenter platform. CloudCenter is an application-centric hybrid cloud management platform that securely provisions infrastructure resources and deploys applications to data centre, private cloud, and public cloud environments.
- Model a cloud-agnostic blueprint
- Multi Tenancy
- Centralise governance and security
- Deploy on demand to a data centre or cloud
- Manage with a wide range of actions
- Use enterprise-class features
- Results in better user support and faster service resolution
- Control and understand costs with your Cloud environments
- Quickly and easily build a cloud-independent application profile
- Govern Shadow IT usage
- One-click deployment to any data centre or cloud environment.
- A wide range of application life-cycle actions to set policies
- Single platform across datacentre, private cloud and public cloud environments
- A secure, scalable, multi-tenant solution
- Precise access control, network isolation, encryption, customer controlled key vaulting
- Works with many types of applications
- Fast time to value
£31 per virtual machine per month
RE-SOLUTION DATA LTD
|Software add-on or extension||Yes|
|What software services is the service an extension to||Service Now|
|Cloud deployment model||Hybrid cloud|
|System requirements||Implementation on-premise (VM Ware) or public cloud (AWS, Azure, etc)|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||Dependent upon SLA. Contract can be 24x7, 365 day support agreement with guaranteed response no later than 4 hours.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||On site and remote hands support are in addition to standard Cisco CloudCenter provided support, and are agreed in consultation with prospective customers at the start of the service.|
|Support available to third parties||Yes|
Onboarding and offboarding
The CloudCenter product suite is available online and covers installation, best practice, configuration and management: http://docs.cloudcenter.cisco.com/display/HOME/CloudCenter+Documentation
Workshops and associated in person training can be provided as needed based on the needs of the customer.
|End-of-contract data extraction||The CloudCenter product is a solution that exists inside of the customer's own environment, be it cloud or on premises. Any unique data that was stored on the CloudCenter nodes can be gathered prior to removing them from operation with no restriction.|
|End-of-contract process||Re-solution will provide any end-of-contract assistance as an additional service. Any additional transitional assistance shall be chargeable as per Re-solution's SFIA rate card.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Accessibility standards||None or don’t know|
|Description of accessibility||The service is available as a Software-as-a-Service (SaaS) solution, which utilises their own portal. It can be also be accessed via a service desk such as ServiceNow.|
|Accessibility testing||Answer later|
|What users can and can't do using the API||
CloudCenter has mature, documented APIs. Everything users can do from the UI, you can access via API.
CloudCenter has an extensive range of API support. Full details and documentation on these and their support can be found at:
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||
Cisco CloudCenter provides a highly customisable single-platform solution. Each component represents a service like OS, or application or web server, database, etc. You can use out of box, or easily customize or add your own. It supports configuration management tools, PaaS and cloud services, as well as containers.
Organisations can start with one application in one cloud or manage multiple applications across multiple environments. It works with a simple virtual machine or with complex, multi-tier application stacks..
Application profiles are easily created with a simple, visual, drag-and-drop topology modeler using a library of ready-to-use or customised services, images and containers.
Create Instance Types.
Create Deployment environments.
Set up role-based access control.
Create User specific branding and logos.
|Independence of resources||The solution combines a cloud-independent application profile, which defines deployment and management requirements for the application stack, with a cloud-specific orchestrator, which abstracts the unique aspects of the environment and provisions infrastructure and deploys and configures application components in a way that is optimised for that environment’s infrastructure and cloud services.|
|Service usage metrics||Yes|
CloudCenter offers extensive reporting to manage the service, including:
• Cloud accounts: Manage cloud regions, usable OS images and services, and custom pricing. Create use-specific deployment environments.
• Tenant, groups, and users: Grant access rights to tenants, subtenants, groups, and users and accelerate user activation with activation profiles. Grant access rights and use plans based on the role or specific resource.
• Financial controls: Limit spending with fixed and variable use plans and bundles for different users.
• Usage reporting: Aggregate precise use, activity, and cost reports.
• Tag-based governance rules: Simplify and automate user placement, deployment and run-time decisions.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Cisco|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||CloudCenter allows the ability to import and export a range of information relating to the operation and management of the service and data including application profiles and other information.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
|Other protection within supplier network||Users can select additional levels of transit security on request.|
Availability and resilience
|Guaranteed availability||Software is deployed to a user specific virtual machine or combination of physical and cloud environments. We monitor our operation continuously and in any event work on all products to ensure a 99.9% service availability.|
|Approach to resilience||HA configuration and strategy available on request|
Via the service desk
Phone (priority dependent)
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Restrictions are provided based on RBAC (Role Based Access Controls)|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||20/10/2017|
|What the ISO/IEC 27001 doesn’t cover||Everything is covered in the ISO/IEC 27001 certification.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
We operate to an internal security information policy process which adheres to applicable legislation and regulatory requirements. This covers personal, sensitive, critical and business data and corporate assets. Our standards are in excess of that set out by the Data Protection Act.
Our information head is our operations director who is responsible for company wide governance.
Further detail available upon request.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||CloudCenter releases are automated by Cisco and do not impact the service in real-time so clients always have service availability|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
CloudCenter is a product that resides in the clients environment.
Vulnerability testing and management can be determined and agreed at the time of service design and deployment.
Further detail available upon request..
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Managed services staff are instructed to flag tasks which effect security as "Reportable Incidents". Reportable Incidents are reviewed every 4 weeks and either closed or escalated to "Security Incidents".|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Incident management procedures conform with ISO/IEC 27001: 2013.
Events that are classified as incidents include malware infections, excessive spam, information system failures, Denial of loss of service.
A thorough review is carried out following all incidents and all findings are detailed in a report available to all customers.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£31 per virtual machine per month|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|