Cristie Data Ltd

Barracuda Web Application Firewall - Azure

Barracuda CloudGen Firewall's are hardware, virtual, and cloud-based appliances that protect and enhance dispersed network infrastructure. They deliver advanced security by tightly integrating a comprehensive set of next-generation firewall technologies, including Layer 7 application profiling, intrusion prevention, web filtering, malware and advanced threat protection, antispam protection, and network access control.


  • Full user/group awareness
  • Full application visibility and granular access control
  • Advanced Threat Protection (incl. sandboxing)
  • Built-in web security and IDS/IPS
  • Full SD-WAN capabilities included
  • Application-based provider selection
  • Full support for Azure ExpressRoute
  • True license flexibility with Bring-Your-Own-License or Pay-as-You-Go (time- or volume-based)


  • Full integration with all Azure features
  • Bridging on-premises and cloud security in a single interface
  • Secure and reliable connectivity between on-premises and Azure-Azure deployments
  • Central management of functionality for both, on-premises and Azure deployments
  • Unrivalled Quality of Service capabilities


£3271.80 to £9438.80 per unit per year

Service documents

G-Cloud 10


Cristie Data Ltd

Ryan Smith


Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Azure
Cloud deployment model Public cloud
Service constraints None
System requirements Must be using Microsoft Azure

User support

User support
Email or online ticketing support Email or online ticketing
Support response times P1 30 Minutes,
P2 60 Minutes,
P3 120 Minutes
(P1 - Business critical system or service completely offline , P2 - Folder restore or key system recovery required, P3 - File restore due to user deletion, corruption etc)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat accessible through the standard Cristie website:

Web chat support also available directly with Barracuda through their support site:
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Bronze, Silver and Gold support levels are available with Gold providing 24/7 response to alerts, taking calls, making decisions and acting to ensure that your services are operating effectively every second of the day. The support desk is accredited to ISO9001 quality standards.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Cristie's Professional Services team can assist with the implementation and configuration of the Barracuda Web Application Firewall. Full documentation and training is available through the Barracuda Campus and on-site training can be provided at additional cost.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Services are automatically terminated when the contract ends, with no customer data being affected.
Cristie can help the customer export their configuration data if this is required.
End-of-contract process As a software Firewall, the service simply stops at the end of the contract and services will stop being protected.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Core functionality is available across all platforms.
Accessibility standards None or don’t know
Description of accessibility NA
Accessibility testing None
Customisation available Yes
Description of customisation TBC


Independence of resources Web Application firewalls are independent to the customer environment and so will not impact other users. These are devices to support the customer environment deployment


Service usage metrics Yes
Metrics types Complete access to all firewall metrics provided
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Barracuda

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach As an add-on to Public Cloud, there is no data to extract. This service is providing a Cloud-Gen Firewall for Public Cloud applications.
Firewall configurations can be exported if required.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Devices are supplied into customer environments and so managed dependant on customer design and deployment
Approach to resilience Web applications firewalls can be deployed in cluster setup giving resilience and scaleability.
Outage reporting E-mail Alerts, SNMP, Syslog export

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Username and password to validate user credentials. HTTPs protocol and SSH interfaces.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach Barracuda are a IT security provider of securely built technology and devices. Platforms are built on hardened operating systems and tested by independent 3rd parties.
Information security policies and processes Available upon request from Vendor

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Details of controls can be requested from Vendor when relevant.
Vulnerability management type Undisclosed
Vulnerability management approach Details of controls can be requested from Vendor when relevant.
Protective monitoring type Undisclosed
Protective monitoring approach Details of controls can be requested from Vendor when relevant.
Incident management type Undisclosed
Incident management approach Details of controls can be requested from Vendor when relevant.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3271.80 to £9438.80 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully featured free trial available for up to 30 days
Link to free trial


Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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