Telecom Resource

The Public Hosted Voice and Collaboration service (OSCloud

Provides voice technology with the “Circuit” collaboration platform as a single bundle. This service is an internet application that brings together voice, video, messaging, presence and screen/file sharing into one view accessible on any device Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX systems.


  • Initiate and accept voice calls with multiple participants
  • Start conferences with voice, video, file sharing, and messaging
  • Transfer calls to other devices or destinations
  • Includes telephony actions like hold, forward and pickup
  • Place secure free-of-charge calls between users
  • Get a visual overview of the call participants
  • Presence aware, including location details
  • Soft and physical Client
  • PSTN access
  • Standard telephony functionality


  • brings simplicity, flexibility, continuity, and context to your conversation
  • Intuitive design and user friendly
  • Be informed about the status and progress of calls
  • Be informed about the presence status of participants
  • Encourages collaborative working
  • Speeds-up the decision-making process
  • Offers simple to use mobility solution for mobile workers
  • Encrypted audio and video calls makes Circuit a secure solution
  • Define availability based on the user – not the device


£4.55 per user per month

Service documents

G-Cloud 10


Telecom Resource

Don Moore

01923 242424

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Community cloud
Service constraints Not applicable
System requirements Not Applicable, all system requirements are in a hosted model.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times First level support Priority 1 incidents = 24/7, 1.0 hours response
First level support Priority 2 incidents = 24/7, 2.0 hours response
Priority 3 incidents = 0900-1700 Monday to Friday excluding Bank Holidays, 24 hour response
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels "Priority Level 1" means Incidents where the service in its entirety, is not available to all of your Circuit Users.
"Priority Level 2" means Incidents where relevant parts or functionalities of the service, such as the search function, storage access, content sharing, etc., are not available.
"Priority Level 3" means incidents that are not assigned to priority levels 1 and 2
we provide a Tecnical acocunt manager and cloud support enginner
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Receipt and acknowledgement of order.
▶ Customer orders free of charge circuit tenancy from Atos e-store in the digital channel section.
▶ Atos will send a UCaaS data collection document to the Customer
▶ Customer will fill out the data collection form and upload to the e-store
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Word
  • Powerpoint
  • Excel
  • Project
End-of-contract data extraction Customer can download the existing files from the service.
End-of-contract process At the end of the initial contract period the terms and conditions that are applicable to the contract and any amendments agreed therein specific to the relevant service provision would apply, however the supplier would provide additional support required beyond the contract term in line with the agreed prices/ rate card in place at that time, for the specific activity in question.

Using the service

Using the service
Web browser interface Yes
Supported browsers Internet Explorer 11
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are some minor enhanced facilities via the Circuit desktop service
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Colour contrast, focus, description elements, keyboard navigation are improved for accessibility in our Desktop App and browser clients. Assessments are done with WCAG checklists. The mobile clients’ accessibility has been improved, too, e.g. the iOS app supports dynamic fonts and high contrast.
Customisation available No


Independence of resources The service is designed as shared service and delivers the same service levels for all users at all times independent of load share


Service usage metrics Yes
Metrics types Standard reports are:
Incident Ticket Status (Open Tickets)
Tickets Closed
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Reports can be accessed through a portal interface and archived to customer site
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The service has a target availability of 99.9%. Service credits are negotiated on an individual contractual basis.
Approach to resilience The infrastructural architecture is virtualised which has been made fully resilient through it's N+1 design .
2. Network trunks to the Internet are provided by multiple carriers, serviced from different point of presence hubs
3. Our Data Centre environment is fully compatible with the service levels we offer and further information can be made available upon request.
Outage reporting The system is proactively monitored 24/7 by the Unify network operations center. Priority 1 and 2 faults will be typically fixed remotely by the NOC.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Atos uses a VPN network to the management layer in the data centres
Access restriction testing frequency At least once a year
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Atos is accredited to ISO 27001 which covers all necessary policies and processes
Information security policies and processes Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Atos conforms to ITIL-V3. Configuration and change management is managed through a changed control board.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We are pen tested by an independent body at least once a year, patching is deployed as follows:
Critical and security patches are deployed within 1 week
vendor notification actions are reviewed and deployed within 1 week
Protective monitoring type Supplier-defined controls
Protective monitoring approach Further information can be made available upon request
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Atos conforms to ITIL-V3

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £4.55 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A free unlimited version is available including:
- Up 100 users
- 3 users per conference call
- Data limit of 1GB
Link to free trial


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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