Primo Milestone

Cloud Enablement Services for Project, Contract and Facilities Management

Our consulting and training services enable clients to maximise their cloud investment in project, contract and facility management solutions. Our specialist project and contract service covers: Oracle Primavera; Deltek Acumen and Legare. We provide Facilities Management services using Primavera FMRE and Oracle Field Services for a fully Cloud-enabled service.

Features

  • System Healthchecks
  • Business Analysis
  • Cloud Transition
  • Software & Hardware Selection
  • Integration Consulting
  • Data Cleanse & Migration
  • User Training
  • Ongoing Support - Technical & Application
  • System Design, Setup, Configuration & Testing

Benefits

  • Ensure rapid user adoption of new EPPM solutions
  • Simplify system maintenance & support
  • Train your staff to get the best from your solutions
  • Prioritise, plan, manage & evaluate projects
  • Keep you one step ahead of the competition
  • Manage your business with accuracy, efficiency & confidence
  • Reduce the risk of moving to the cloud

Planning

Planning
Planning service Yes
How the planning service works We have extensive experience of implementing Enterprise Project and Portfolio Management (EPPM) or Enterprise Cost and Contract Management (ECCM) solutions, both in the Cloud and On-Premise. We understand how to make best use of the advantages of cloud environments and will help you develop effective user management for your Cloud-based EPPM or ECCM applications. We will advise on best practice to maximise investment and provide full implementation guidance and subsequent user training where appropriate.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Enterprise Project and Portfolio Management (EPPM)
  • Enterprise Cost and Contract Management (ECCM)
  • Facilities and Real Estate Management (FMRE)

Training

Training
Training service provided Yes
How the training service works We provide all appropriate user and administrator training for the Oracle Primavera Cloud (and On-Premise) product set, either through Oracle University courses or custom courses at client discretion. We are an approved Oracle Education Provider. we also have training courses for complementary project and contract management software and reporting tools.
Training is tied to specific services Yes
Services the training service works with
  • Oracle Primavera Cloud Solutions
  • Complementary project and contract management systems

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Where an EPPM or ECCM application is to be migrated in its entirety from On-Premise to Cloud, we will perform all technical functions. Where this incudes a product or version migration, either from On-Premise to Cloud or Cloud-to-Cloud we will advise on the chronological and technical steps to be taken for minimal impact and supply appropriate revised operational documentation/training as required.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Oracle Primavera EPPM and ECCM applications
  • Other project management and contract management systems as required

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Service desk
Email
Phone
Live chat
Onsite

Service scope

Service scope
Service constraints We can provide either onsite or remote support, depending on the customer requirements.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard support is available for 8:00am to 5:30 PM, Monday to Friday, excluding all UK Public Holidays.

We contract to respond to all queries within 2 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels General support has a fixed fee approach with a maximum number of calls per month geared to reflect customer needs. We also provide permanent on-site support resources backed by our in house teams. Pricing is variable as a result.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Oracle Primavera Solutions

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £750 to £1450 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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